Xfinity Remote Not Working: 8 Efficient Fixes

Xfinity is considered one of the best and most well-known smart TV set-top boxes. It features several video streaming services and other popular applications. As for any other smart tv, a remote is equally essential for its functioning. 

xfinity remote not working

However, you may face issues with the set-top box or the remote at a certain point. There are several reasons why Xfinity remote stops working or faces issues. Regardless there are many ways to fix the same, be it software or hardware causes. 

Why is Xfinity remote not working?

There could be many reasons why your Xfinity remote is not working. Different manufacturers use different IR signals to transmit instructions, such as changing the volume or channel. 

As a result, you must program your remote to send signals that correspond to the signals designed to work with the TV. It usually entails entering the codes that recognize the TV’s brand. 

If the remote is not properly programmed, the TV will be unable to understand the commands sent by the remote. There is a chance that your remote has been physically damaged. This indicates a problem with the hardware, which is likely the cause of the remote’s malfunction. 

Your remote may also be inoperable due to the lack of working or dead batteries. Even if you successfully program and try connecting the remote, your Xfinity remote will not function if the remote batteries are dead. 

How to fix Xfinity Remote not working?

  1. Perform A System Reboot
  2. Replace The Batteries
  3. Pair The Xfinity Remote Again
  4. Check For Physical Damage
  5. Factory Reset
  6. Reset Your Xfinity Box
  7. Remove Other Remotes And Devices
  8. Contact Xfinity Live Support For Assistance With The Next Steps

1. Perform a system reboot

The Xfinity devices, such as smartphones and computers, may have a problem in the background code, or one of the apps may cause a fatal error, preventing the remote from working. 

Xfinity recommends restarting your Xfinity device to start the operating system and apps from scratch. However, this is very simple. While your Xfinity device is turned on, you will only have to unplug it. 

Please wait for a few seconds before plugging it back in. It’s usually safe to unplug it after turning it off at the wall. You can, however, pull the power cord from the back of your Xfinity device. Then, you will have to plug it back in just like a phone. 

2. Replace the batteries

Your battery may have died if the remote does not respond and has no LED lights. You can easily resolve this issue by replacing the batteries with a new set. 

Replace the batteries

If you press a remote button and a red light flashes five times, the batteries are low, and you will have to replace them. In some cases, replacing the battery can solve the problem even if the remote does not indicate any flashing light. It is also a good idea to clean the compartment of the battery. 

Buttons can become stuck for various reasons, the most common of which is dust, debris, or spillage. Remove the batteries from an Xfinity remote and mash all the buttons to clean the remote. Shaking or tapping the remote against your hand can also help you take out the batteries. 

Apart from this, hold the power button for about 30 seconds while the batteries are removed. Replace the batteries and test the remote button. Sometimes, you may need to repeat the process several times for it to work. 

3. Pair the Xfinity remote again

After you’ve reset the remote, you must program and repair it. If your remote is a little older, use the link above to the page on the official Xfinity website to download the owner’s manual for your specific device. It depicts each device and includes a link to an online version of the owner’s manual. 

4. Check for physical damage

One of the most common causes of the remotes of the Xfinity model not working could be physical damage. You can easily detect any physical damage to the remote control by carefully inspecting it. 

Pairing the remote will be difficult in case the remote is damaged. A majority of the time, the remote control is completely inoperative. The solution is to replace the remote control. 

5. Factory reset

If nothing else works, perform a factory reset so that the remote-control button responds. You can follow the steps mentioned below to perform a factory reset. 

  • Hold the setting button on the remote control until the LED color changes from red to green. 
  • Now, press buttons 9, 8, and 1. The LED will start flashing green light twice, which indicates that the factory reset is also complete. 
Factory reset

It should also be noted that resetting the voice remote control to the factory settings may disrupt the pairing of the remote control and TV box. As a result, to re-pair the TV box, you will have to use the voice remote control. 

However, if the settings button is unavailable for you, you can follow the steps mentioned below, which can be done without the installation button. 

  • Long-press the A and D buttons for approximately three seconds (including the diamond and triangle buttons.) It changes the color to green from red. 
color to green from red
  • After that, in the following order, press the numbers 9, 8, and 1. The blue LED flashes three times when you press these buttons. 
color to green from red

This will indicate that your device is completely reset since factory reset removes the pairing. You will have to re-pair the remote with the Tv box. 

6. Reset your Xfinity Box

In case the previous method did not work for you, you can attempt to restore your Xfinity box. There’s also a good chance that your television isn’t working properly. This problem may result in communication failures between the container and the remote control. 

Finally, if none of the above methods has worked, it is most likely that your Xfinity box causes the issue. In this case, you will need to reset the box itself to resolve the issue. In addition, you can also use the Xfinity My Account application to reset the box. 

You can reset your Xfinity box by performing the following steps

  • Locate and hold the Reset button for about 6 seconds. 
  • You can also reset the box using the Xfinity My Account app. Check that the app is being used for the long reset. 
  • To perform a quick reset, use the first procedure. The issue has been resolved if your Xfinity voice remote still does not work after you reset your box. 

7. Make sure you have a line of sight to the TV and Xfinity device

A radio frequency is used by the Xfinity remote to send a signal outward in all directions. However, some of the buttons also use an infrared (IR) signal to work; it must also have a clear line of sight from the remote’s end to the device. 

As a result, ensure nothing is blocking the front of the Xfinity device and your TV. Most of the time, decorative items or other soundbars get in the way, resulting in an infrared receiver. 

You will also have to ensure that you’re close to the Xfinity device and the TV. Generally, a distance of about 4 meters is sufficient. However, if your batteries are almost drained, you should get closer to the devices. 

If the problem persists even after you have programmed your Xfinity remote, the issue is likely caused by a problem with your remote, the TV, or the device. If this is the case, you can try to resolve the issue by resetting the remote. 

Resetting your remote can resolve a variety of issues. 

Resetting, like programming, can differ slightly depending on your remote. To reset your remote, follow the instructions that came with it. 

8. Remove other remotes and devices

If there are numerous devices and remotes in your home, one of them may conflict with the other and prevent your Xfinity remote from working. Too many TV boxes or devices can also contribute to this. 

Each remote is custom programmed to work with the cable box that came with it. However, there may be a syncing problem if you have multiple televisions from the same brand in your home. 

This is because all the remotes can be used with all the TVs in your home. The best way to resolve this issue is to reset your Xfinity remote by removing the batteries for at least 30 seconds. You can also replace them and re-pair the remote. Another way of fixing the issue is by performing a factory reset. 

9. Contact Xfinity live support for assistance with the next steps

If you’ve tried all these steps, your remote will likely be replaced. The manufacturer’s warranty may apply to an Xfinity remote. For further assistance, contact Xfinity live support and let them know you’re having problems. 

Xfinity

They will almost certainly ask you to repeat each of the above steps to ensure that you did them correctly and that your Xfinity is indeed faulty. Following that, they will advise you on the next steps to take. 

Factory Reset the Xfinity remote XR11

Performing factory reset on the Xfinity remote XR11 is relatively simple. You can follow these steps to reset the remote. However, you will have to note that there may be several differences between the models while you are trying to perform a factory reset. 

Due to this reason, you can go through the steps separately for each model. 

  • Long-press the Setup button. Hold the button until you see the LED flashing. 
Long-press the Setup button. Hold the button until you see the LED flashing. 
  • Click on the Help button or the A button. 
  • Then you will have to press the Xfinity button on your remote. 
  • After that, enter the three-digit code which is displayed on your screen. 

While going through these steps, you will also have to ensure that your remote should be paired. 

Voice Control Not Working

The Voice Control feature is exclusive to Xfinity XR11 and XR15 models. If your Xfinity remote isn’t responding to spoken commands, it’s possible that the remote’s microphone isn’t working or is blocked.

However, there is also a possibility of you not speaking correctly into the microphone. You can also check the voice button and mute buttons. 

Using the feature of changing the channel is the best way to see if the microphone is working. You may have a problem if it does not work.

First, you will have to ensure that you can see the remote microphone and that nothing, such as your finger, is blocking the receiver while trying to say a command. 

Then, using a damp paper towel might help you clean off the speaker part. This will also ensure any debris or dust is completely removed. However, you will also have to ensure that the voice control feature is enabled. 

To enable the voice control feature, follow these steps mentioned below

  • Turn up the volume on your television. 
  • Navigate to the Accessibility Settings section. You can also use your X1 remote control by pressing the B key twice. ( This is unless another remote shortcut has been assigned prior)
  • The B key is located just above and to the left of key 2 on a flat voice remote on both ends. 
  • The voice control button is two rows up from the “OK” button in the center of the remote. If your Voice remote is angled at both ends, the B key on the directional arrow pad is above the right arrow key. 
  • On the directional arrow pad, navigate to the voice control button directly below the down arrow key. 

Then, follow the instructions on your television. You’ll be prompted to press the OK button, located seven rows down from the top center of your Xfinity X1 remote. 

These steps will ensure that the voice control feature on your device is enabled. 

Bug in the System

If you have tried most of the solutions mentioned above, and your Xfinity remote is still not working properly, Comcast’s system could be a bug. This is uncommon but can occur when something isn’t working properly. 

This could be because the viruses are beyond the user’s control, and the solution usually necessitates the company or the customer service’s help. As mentioned in the solution above, contacting customer service will be very helpful. 

At this point, you should contact Comcast’s customer service and request assistance. Their representatives will be able to determine and confirm whether your remote issue is the result of a system-wide problem. The culprit could be anything from a firmware update to an unknown virus. 

Remote issues are likely to be among the most common that Xfinity customers encounter, so customer service should be able to assist you in troubleshooting and resolving the issue. 

Factory Reset the Xfinity remote XR15

For the Xfinity remote XR15, you can follow these steps

  • Long-press the A and D buttons on the XR15 remote. They are shaped like a triangle and diamonds, respectively. 
  • These buttons should be pressed simultaneously until there is a blinking light from the status indicator. This will take approximately 5 seconds. 
  • After that, you will have to use your remote to press the 9, 8, and 1 buttons to perform the complete factory reset. 

Xfinity remote does not turn on or off the television

You can control the TV and your Xfinity box using the all-power button on the Xfinity remote. However, these can occasionally become out of sync, causing your remote to fail to turn your Tv on or off. However, here’s how to resolve the problem. 

Turn off your TV by pressing the button on the remote, and then turn off the Xfinity device by pressing the button on the TV. Then, using your Xfinity remote, press the all power button. This will restart the Xfinity device and the TV, restoring the functionality of the TV’s power button

If the problem persists, it is most likely due to a problem with your Xfinity device’s power saver mode. It will turn on by itself when your television is turned off. However, it cannot be set up or is out of sync, causing this issue to persist. 

The Xfinity Remote Continues to Blink

The LED light at the top of your Xfinity remote should only blink once when you use it. However, if it continues to blink, here’s what’s causing it and how to fix the same. If it blinks red several times, it would mean that the batteries are nearly depleted, and you should replace them. 

If it continues to blink, it indicates a problem with the internal computer on your Xfinity remote, and you should restart it by removing and replacing the batteries. 

Conclusion

There may be several reasons why your Xfinity remote is not working. However, there are many simple methods to fix them as well. Most importantly, there are ways to fix the system, software, and hardware issues. 

Most of the time, fixing the issue of your Xfinity remote is relatively easy. If none of the methods works for you, you can contact customer service and ask them to help you. 

Frequently Asked Questions

Why Won’t My Xfinity Remote Change Channels?

There may be several reasons why your Xfinity remote cannot change channels. The TV cannot understand commands sent by the remote if it is not properly programmed. Your remote may have been physically damaged. This indicates a hardware issue, which is most likely the cause of the remote’s malfunction. 
Your remote may also be inoperable due to a lack of functioning batteries. Even if you successfully program and connect the remote, your Xfinity remote will not function if the batteries in the remote are dead.
An easy fix is to check for unresponsive remote buttons and other hardware damage.

How Do I Reset The Xfinity Box?

You can easily reset your Xfinity tv box. It’s also possible that your television isn’t working properly. This issue may cause communication failures between the container and the remote control. 
If none of the solutions has worked, your Xfinity box is most likely to blame. To resolve the issue, you will need to reset the box itself. You can also reset the box using the Xfinity My Account application. 
– You can reset your Xfinity box by following the steps below. 
– Find and hold the Reset button for approximately 6 seconds. 
– You can also use the application to reset the box.
– Use the first procedure to perform a quick reset. The problem is fixed if your Xfinity voice remote still does not work after you reset your box.

Why Did My Xfinity Remote Just Stop Working?

There could be several causes for your Xfinity remote not working. Different manufacturers use different IR signals to transmit instructions, such as changing the volume or channel. 
As a result, you must program your remote to send signals that correspond to those intended for use with the television. It usually just entails entering the codes that recognize the TV’s brand. 
The TV cannot understand commands sent by the remote if it is not properly programmed. Your remote may have been physically damaged. This indicates a hardware issue, which is most likely the cause of the remote’s malfunction.