The Xfi devices from Comcast Xfinity are all-in-one devices that act as modems and routers to keep you connected to the internet. But if you’re facing interruptions and seeing the Xfinity gateway blinking orange light with no internet access, you should follow the instructions in this guide to fix it. Let’s begin!
What Do Different Lights on My Xfinity Gateway Modem Mean?
Your Xfinity modem uses different colors of indicator light to give you information about its status so you can easily see the light and know which your modem is in.
Below are the common indicator lights on Xfinity routers and their meaning:
- White Light
- Red Light
- Orange or Yellow Light
- Blue Light
- Green Light
1. White Light
White light on your Xfi device means that the router has internet connectivity. There are two major states of white light on Xfinity routers.
- Stable white light or blinking white light (with or without purple tint) during activation means limited operation. This is a common state for modems during activation, so there is no issue. You need to make sure that you activate the device by following the steps in the Getting Started Guide.
- Stable white light or blinking white light (with or without purple tint) post-activation shows that the modem is operational. It’s up and running.
2. Red Light
If you see a red light on your Xfinity router, it denotes that your router is finding it difficult to connect to the internet. You won’t have internet access, and you should troubleshoot to find the reason for the red light. Begin by checking service outages and connected cables.
3. Orange or Yellow Light
A stable or blinking orange/yellow light means the router is trying to connect to the system. There won’t be internet access. A common reason for the Xfinity Gateway blinking orange light is the router undergoing a software update. Moreover, there may be loose cables or any other issue that should be inspected. We have listed detailed solutions for this problem in the next section of this guide.
4. Blue Light
A blinking blue light on your Xfinity router denotes that it is connecting to another wireless device using the WPS functionality. Wi-Fi Protected Setup is easier to connect Wi-Fi devices to your router without entering the password.
Once the device is connected to your router, you will be ready to access the internet, and the light will turn white.
If the blue light blinks for more than a few minutes, check your device connecting to the router and ensure its wireless connection is enabled.
5. Green Light
A stable green light means the connection is stable and has no problem. However, your Xfinity router is trying to stabilize the connection if you see a blinking green light. Usually, the blinking green light goes for 15 minutes. But if it continues to blink for a longer period, check with your ISP for internet access.
- The router is undergoing a firmware upgrade
- Service outage of your ISP
- Loose or damaged cables
- Defective or overloaded splitter
- Your system doesn’t support minimum system requirements for the Xfinity router.
- Faulty router
How To Fix Xfinity Router Flashing Orange Light?
You will miss the white light on your Xfi modem, which means your internet connection is stable. To reach there, we have to fix the orange light issue with these methods:
- Wait for 15-20 Minutes (Let the Firmware Update be Installed)
- Check for Service Outages in Your Area
- Power Off Your Router for 10 Minutes
- Make Sure the Connected Cables Aren’t Loose
- Inspect the Cables for Damage
- Check the Splitter for Damage or Overload
- Try Connecting to the Internet with an Ethernet Cable
- Check Your Power Source and Power Cable
- Reset Your Xfinity Gateway Router
- Check the Minimum System Requirements for the Xfinity Router
- Inspect the Xfinity Router for Defective Components
- Contact Xfinity Support
1. Wait for 15-20 Minutes (Let the Firmware Update be Installed)
A firmware upgrade is a common cause of flashing orange light on Xfi devices. Your Xfinity Gateway modem usually receives updates and installs them automatically. And mostly, this is seamless, and you won’t even notice that it is updated.
But some firmware upgrades take time to download or install. So, it may be updated if you turn on your Xfi device and it begins showing a blinking orange light. Leave it for 15-20 minutes, so it completes the process independently.
If the orange blinks when the waiting time is over, your router may have issues with the updating process, or the orange light indicates any other issue.
Make sure never to turn off your router if you see a blinking orange light. But if you wait 20 minutes and it’s still blinking, you should try restarting it.
2. Check for Service Outages in Your Area
Another reason the indicator light on your Xfinity Gateway blinks orange is no service. It shows that the router connects to the Xfinity systems but can’t connect to them. This is why a service outage is considered a big reason for the blinking orange light on the router.
Use your mobile data or any other internet source to perform these steps:
- Visit your ISP’s website and social account to check for any outage news.
- Open Google on your PC or phone and search for ‘[ISP name] service outage.’
If there is an outage, you should wait it out. But if your ISP’s service is fine, follow the listed solutions.
3. Power Off Your Router for 10 Minutes
Power cycling is an easy fix for the Xfinity Gateway blinking orange light. Firstly, try the normal reboot by pressing the power button on the router or using the Xfinity mobile app. This is a quick method of fixing common issues, including the flashing orange light problem.
If the router keeps blinking orange indicator light after a normal reboot, try power cycling your router. It is a more effective reboot where you completely turn off the power to the device. Use the below steps:
- Turn off your connected mobile devices and computers.
- Unplug the power cord from the Xfi device and the power outlet.
- Wait for 10 minutes.
- Connect the power cord to the router and plug its other end into the wall outlet.
- Let the router turn on and wait for it to show a white light.
- Turn on your mobiles and PCs.
4. Make Sure the Connected Cables Aren’t Loose
If the cables connected to the Xfinity gateway router are loose, you may find an unstable or no connection. The orange blinking light is a common indicator of connection issues and no internet. Use these steps to check the attached cables on your router:
- Turn off the router.
- Reach the back of your Xfi modem and remove all the cables (ethernet cables, coax cable, landline cable, and power cable) from it.
- Now, plug in the cables carefully, ensuring they are firmly inserted into their respective ports.
- Turn on the router and check if you see orange or white light. (Orange means the issue persists, and white light indicates a stable internet connection.)
5. Inspect the Cables for Damage
We made sure in the last section that the cables aren’t loose, but they cause connectivity issues, and your Xfinity router begins flashing orange light. But the same can happen if any cables are damaged, especially the power cable or the coax cable.
- Switch off your Xfinity Gateway device.
- Check all the cables and look for tangles, warps, and other damage. If you find any damaged cable, replace it.
- Moreover, it’s also a good idea to keep replacements for all the connected cables and connect those replacements to the router to ensure that the orange light is not due to damaged cables.
- But if your router starts showing white light after replacing all the cables, try this process in reverse and plug in one old cable and check the router until you find the cable causing this mess.
6. Check the Splitter for Damage or Overload
Yes, a tiny thing like a splitter could be causing the no internet and orange blinking light on your router. Splitters are convenient because you can use them to split your internet and TV connection.
Not only that, if you want to have TV or internet cables in multiple rooms, you can use a splitter with more ports to fulfill your needs.
But if your splitter becomes defective, you’ll start experiencing internet problems. As splitters are tiny things we set and forget about, most of us may not even suspect them to be the culprit and keep trying fixes for the router.
Check the splitter by removing some cables from it. If it’s overloading, removing some cables may fix the problem. But if the splitter is faulty, you should replace it.
Luckily, splitters are cheap and easy to find. If you see that your router is blinking an orange indicator light and you have power cycled it and checked its cables, then get a new splitter and use it to connect your internet cable.
To avoid weak internet signals, experts recommend connecting your internet cable directly to the router without a splitter.
7. Try Connecting to the Internet with an Ethernet Cable
What if the orange light is due to wireless connection issues? If this is the case, you may have problems connecting your devices to the Wi-Fi, but if you try a wired connection, it might work.
Duplicate the below steps:
- Power off your router/modem
- Unplug all the cables from the router.
- Use an ethernet cable to connect your router and modem.
- Plug all the cables back into their ports.
- Check if you have internet access now.
8. Check Your Power Source and Power Cable
Your Xfinity router works on power, and if it’s unstable, the device won’t be able to turn on fully and cause various issues; one of them is an orange blinking light.
This problem has two aspects: a power problem in your home or area or issues with the router’s power cord.
- Firstly, check the power cord and look for any damages. To be safe, replace the power cord and check again.
- Check your power outlet when you’re sure your router’s power cord is fine. The easiest way to check your power outlet is to plug your device into another outlet, preferably a wall outlet.
- Now, you should focus on your home’s power. If you frequently experience power outages or low voltage, contact an electrician to check your home’s power and wiring to perform repairs or replacements.
9. Reset Your Xfinity Gateway Router
When the cause of an issue related to electronic devices becomes difficult to detect, or you want to resolve a problem quickly, a complete reset is the best method.
Moreover, the orange light on Xfinity routers or internet connection issues is often due to incorrect settings, software bugs, and related issues. If you reset your router, this will automatically fix these issues.
A reset fixes many problems but removes all your saved settings, networks, and passwords. You have to set up your router again after a reset.
Follow below to reset your Xfinity Gateway router:
- Please turn off your router from the power button or plug out its power cord.
- Press the reset button at the back or bottom of the router. If you can’t find a button, a small hole could be accessed with a sharp object like a paperclip.
- Keep the reset button pressed for 10-20 seconds until the router restarts.
After the reset, you should set up your router:
- Plug the ethernet, phone, coax, and power cable into the router.
- Now, go to the Apple App Store or Google Play Store on your phone and install the Xfinity App.
- Once installed, launch the app.
- Sign in or register a new account.
- It’ll prompt you to scan the QR code with your phone’s camera at the back or bottom of the router.
- When it’s done, it’ll show instructions; slide them to read all the steps.
- Check your connection and create networks on your router.
10. Check the Minimum System Requirements for the Xfinity Router
Xfinity routers support a wide range of devices and platforms, so you may not have problems with system requirements. But to check this point off the list, ensure that your equipment and operating system meet the minimum system requirement for Xfinity modems and routers.
We’ll list the basic requirements of most Xfinity devices:
- Operating system: In-support versions of Microsoft Windows and Mac OS.
- Ethernet cables: Cat5e or Cat6.
- Processor: Intel Core i5 or equivalent.
- Web browsers: Google Chrome, Firefox, Microsoft Edge, and Safari.
11. Inspect the Xfinity Router for Defective Components
This is one of the reasons we wish the orange light on Xfi routers isn’t true for you. A defective Xfinity router may also cause the device to blink orange light. The internal components of the router may be malfunctioning or faulty and may be keeping the router from operating normally. This results in no internet access and an orange indicator light on the router.
If you have an older Xfinity router that you have used for years, it might malfunctioning. Some router hardware issues can be easily fixed, but they have reached their end of life in some cases. You should contact Infinity support to get more details and have them send a technician to inspect your router.
If you can’t wait and have enough money, you can skip the above step and get a new Xfinity router.
12. Contact Xfinity Support
If the above solution didn’t fix the Xfinity Gateway blinking orange light issue and you don’t want to rush the process and buy a new router, let Xfinity support help you.
You can talk to a tech support representative of Xfinity on the phone or live chat and get updated solutions for your Xfinity device problems. Sometimes, they may send a technician to your location to fix the issue.
Xfinity Gateway blinking orange light means your device connects to the Xfinity system. If it takes more than 15 minutes, follow the troubleshooting methods above to fix the problem.
How Do I Know If My Router Is Compatible With Comcast?
There are two main types of standards that routers use. Your router will have any one of the two. The standards are Wireless-G and Wireless-N.
You can access Comcast internet using a router that uses any of the two standards, but Wireless-N is recommended as it’s a newer standard and supports higher speed.
To fix the blinking orange light on your Xfinity router, try these solutions:
– Wait for 20 minutes, so the router gets updated if it’s due to an ongoing update.
– Plug the power cable of the router for 10 minutes.
– Check for loose ethernet and other cables.
– Check the cables for damage and warps.
– Replace the splitter or connect the internet cable directly to the router.
– Inspect the router for hardware malfunctions.
– Check for service outages in your area.
What Lights Should Be Lit On My Xfinity Modem?
The white light is the only light you should see most of the time on your Xfinity modem. A stable white light or a blinking white light with or without a purple tint means you have internet access.
Other lights that indicate a healthy connection are stable green and blinking blue light. Stable green light means a stable connection, and a blinking blue light indicates the router is connecting to a device via WPS.
A blue blinking light on the Xfinity modem means a device connects to your modem using WPS (Wi-Fi Protected Setup). The blinking blue light will turn into a stable white light after a few seconds or minutes. This means you have internet access.