8 Best Fixes When Xbox One Controller Not Syncing 

xbox one controller not syncing

Is your Xbox One controller not syncing? It can be not very pleasant, especially when it happens mid-game. Make sure that you’re using a suitable controller. If your Xbox controller is still showing connection issues, it is time to rely on this guide. 

You’re here to learn to troubleshoot. We will jump right into that. You will also receive various tips, from using rechargeable batteries to performing a resync. There will also be a way to download the latest firmware version.

Before you reach out to Xbox support, let’s have a look at our guide: 

What Is The Xbox One Controller Not Syncing Issue?

On the surface, you might think that this Xbox controller not syncing issue is simple. All you need to do is reconnect the Xbox, but that’s not the case. There are many problems related to it. It could be:

  • Your Xbox controller reacts or offers the response late to the console or PC.
  • The controller is disconnecting mid-game, leaving you with nothing to do.
  • There is a problem connecting your Xbox controller to the console or PC.
  • It could connect and disconnect randomly.

All these issues are related to the sync. So, it is pivotal to fix it.

Why Is The Xbox Controller Not Syncing? 

Before you get down to fixing it, it is wise to check for the reasons. These reasons can help you narrow down the problem and fix it:

  • The controller didn’t pair with the console or PC yet. 
  • A low battery or poorly charged Xbox controller.
  • The problem is the IR receiver of the Xbox or the Console. This could be due to dust or damage.
  • Obstacles between the controller and console/PC that are hindering the connection.
  • Outdated driver, Xbox controller firmware, and other similar issues.
  • Finally, physical damage could have rendered your Xbox controller a user. In this case, you can either try a repair or replacement.

A console allows eight controllers to be connected at one time. If you exceed this number, your Xbox controller won’t sync.

How To Fix An Xbox One Controller Not Syncing? 

  1. Check Your Xbox One Controller
  2. Try The Re-Syncing Process And Pair Again
  3. The Battery Saver Feature
  4. Power Cycling The Console 
  5. Power Cycling The Controller
  6. Check For Interference From Another Device – Headset
  7. Update Your Controller’s Software (Firmware)
  8. Try Another Console 

1. Check Your Xbox One Controller

Xbox one controller white

As you can see the various reasons for the Xbox one controller not syncing, the first step will be to check it.

  • First, check the connection status. See if you’re close enough for the console and controller to sync and work properly.
  • See if your controller is connected to another console or PC. 
  • Next, you can give the USB cable connection a try. See if it is working better than the wireless connection.
  • If the USB connection works better, check if there is any other device that could interfere.
  • Make sure to check the battery and keep your controller charged. You can also invest in rechargeable battery packs for an emergency. 

2. Try The Re-Syncing Process And Pair Again

Xbox one controller and the console syncing

Often, the reason behind frequent disconnections is a problem in syncing. So, you can go ahead and give these solutions a try: 

  • Press the connect button on your Xbox One console. It should be on the side of the console, near the disc tray. For older versions, it used to be on the front (Series S and X). You might know it as the white Xbox logo.
  • You will also have to press and hold the controller’s connect button.
  • Both actions will lead to flashing the Xbox button (on the console and controller).
  • If both the devices turn on to a white light that is glowing continuously, you have paired and re-synced.
  • You can also try this with the USB cable. You need to connect the controller to the console via a USB cable. Then press the connect button on both.

Whichever method works for you, you should reconnect quickly.

3. The Battery Saver Feature

Energy-Saving Xbox menu options in console

The latest Xbox controllers and consoles come with a battery saver feature. It is to prevent excessive waste of resources, like electricity.

  • Your Xbox controller will disconnect if it hasn’t been used for 15 minutes.
  • You will have to press the X button (Xbox Button) to reconnect the controller.
  • In some cases, you might have to move the analog stick for it to work.

Do you want to change the power scheme? It might be possible. You can check the available options by:

  • Press the Xbox button on your controller to open the menu.
  • Go to the Profile & System and Settings.
  • Find the General settings.
  • There, you will see Power Mode & Start-up options.
  • See if there are profiles or options to disable the disconnecting issue.

If that doesn’t work, you can always press some button to keep the controller active. 

4. Power Cycling The Console

removing the plug of the black Xbox to power cycle

If none of the solutions have worked so far, try to power-cycle your console:

  • Press and hold the Xbox logo button on your console. It will take around five seconds for the console to shut down.
  • Now, turn off your controller, as well.
  • Next, remove all the cables, also the power cable from the console. Unplug it and wait for 30 seconds to a minute.
  • Replug everything and restart your console.
  • Restart your controller, as well. But don’t press any button on it.
  • See if the controller re-syncs with the console.
  • Now, check if the problem persists. 

You can also try to power cycle your controller.

5. Power Cycling The Controller

pressing the white Xbox logo button to powercycle controller

Power cycling your controller uses a similar method:

  • Press and hold the power button on your controller and shut it down.
  • Remove the batteries from the controller and wait for a minute.
  • Replace the batteries and turn the controller on.
  • See if it is working.
  • You can also restart both the console and controller, but use the USB cable this time with the controller. This will help you see if the problem is with the wireless connectivity.

6. Check For Interference From Another Device – Headsets

Xbox headset black from official page

There is a strange error with headsets and Xbox controllers. You could end up having connectivity problems. This is especially true if you have Bluetooth headsets.

  • Try unplugging the headsets and connecting the controller to the Xbox.
  • See if the mic of the headset is interfering with the connection.
  • If it is a Bluetooth headset, disconnect it and let the controller pair.

7. Updating Your Controller’s Software (Firmware)

Ready to update prompt for Xbox controller firmware version

Did your controller work fine with the micro-USB cable? If the problem is with a wireless connection, you could have a new update. The connectivity issue arises when you have a new update in most cases.

Try these steps to update the firmware. A firmware update is the same as a software or driver update, but for the Xbox console and controller:

  • Press the X button on your controller to open the menu guide.
  • Find Profile & Systems, then go to Settings.
  • You will see a Device & Connections tab there. Click on it.
  • Now, in the Accessories sector, click on Xbox Wireless Controller.
  • There should be three horizontal dots (…) in the top corner. Click on it to check the current version.
  • When you click on the option, it will also scan for updates.  If there are updates available, you will see an option to update. Click on it.

You might have to restart the controller and console after updating. Once done, check the wireless connection and see if everything is working OK.

8. Try Another Console

Using Xbox controller with micro-USB cable

If none of the solutions have worked for you, the problem could be in the controller. It could have sustained some damage or chipset or motherboard failures. But before doing so, make sure to check it with another console.

You can also check if it is working with the PC or Laptop. The problem could be an incompatibility issue with the console for reasons unknown.


Now, you know everything there is to know about troubleshooting connection issues. You can go ahead and use a micro USB connection. There is also enough information for resync, power source, and other integral aspects.

Remember also to check your Xbox wireless adapter as a last resort. There’s a possibility that it is the reason for the fault in controller status. If wireless adapters are OK, the last resort is to contact Xbox support. 

With that being said, we hope that you found our guide useful and informative to self-diagnose the issue.