7 Fixes For Xbox Insider Hub Not Working

Every gaming enthusiast must know about the Xbox Insider App. This is a pretty useful feature but sometimes it can be a little frustrating when you aren’t able to sign in to this app to access new games and features. This article will help you fix it when you are not able to sign in to your Xbox account through the Xbox Insider Hub app.

What is the Xbox Insider Hub?

The Xbox Insider Hub home page

The Xbox Insider Hub is an application that allows Windows Operating System (OS) users to test games and features before they are released. In easier terms, you will be beta testing games and updates for Windows and Xbox Console applications that are not released for public use yet. This can be downloaded from the Microsoft Store for no price at all. The Xbox Insider Hub is not to be confused with but is closely associated with the Xbox app or Xbox Live. 

What should I do when the Xbox Insider Hub doesn’t work on my PC?

If you are not able to sign in to your Xbox Insider Hub, you’ll probably see this error message:

Access is denied. (Exception from HRESULT: 0x80070005) (0x80070005)

There are five procedures that you can follow in order to fix the most common error that your Xbox insider Hub app can face. These are what you should be doing on your Windows 10 PC.

  1. Check your Network Connection
  2. See if the antivirus software is blacklisting the Insider hub
  3. Take a look at your Windows Firewall’s blocklist
  4. Try logging in after you uninstall Minecraft
  5. Check the Date and Time settings on your Windows 10 PC
  6. Clear the Microsoft Store cache memory
  7. Reset the Xbox Insider Hub

Fixing the Xbox Insider Hub app

Check your Network Connection

An internet connection is essential if you are trying to connect with an online service or a feature that needs to be logged into. A poor or no internet connection can get you nowhere when you are attempting to use the features of an application or website.

Check the network icon inside the task tray or near it. It should show an ethernet or a wifi icon and not a globe icon. If you aren’t connected to a network, make sure you are connected to one, before you try to login to the Xbox Insider Hub.

See if the antivirus software is blacklisting the Xbox Insider Hub

Your antivirus could have prevented some attribute that is needed by Xbox Insider Hub, especially the internet. You will have to check your third-party antivirus software’s firewall and see if it is stopping the Xbox Insider program from using the internet. If it is, you might have to disable it through the Task Manager or uninstall the one you have and get a new antivirus program.

Take a look at your Windows Firewall’s blocklist

If it is not the antivirus, the computer firewall could be stopping the Xbox Insider Hub from using the internet on your Windows 10 system. Here’s how you can check if the Windows Firewall is responsible for this.

  1. Open the Quick Link menu by right-clicking on the Start button or using the keyboard shortcut (Windows + X).
  2. Choose the Windows PowerShell (Admin) option to run the PowerShell tool with administrative privileges.  
  3. Copy and Paste the following command in the PowerShell window:
netsh advfirewall firewall show rule 4jxr4b3r3du76ina39a98x8k2
  1. The netsh should be yellow and now, you can hit Enter to run the script line. 
The Windows PowerShell window with the firewall check command
  1. If you see a message that says ‘No rules match the specified criteria.’, it means that the Windows Firewall is not blocking the Xbox Insider Hub.

Try logging in after you uninstall the Minecraft RTX beta

Minecraft with the RTX shaders enabled

If you have the Minecraft Windows 10 Edition and the beta version for the RTX feature, it may affect the Xbox Insider Hub. You have to uninstall the RTX beta before you try to log in again.

  1. Launch the Microsoft Store application and open the three-dots menu on the top-right corner.
  2. Select Downloads and Updates from the little menu that drops down.
  3. Proceed to the Installed tab and Locate the Minecraft game RTX beta and delete it.
  4. Wait while the uninstallation completes and then, go into the Ready to Install tab and install the Minecraft RTX beta app again.

Try to log in to Xbox Insider Hub, after this process. This method might sound unusual but few unique issues require a few unique solutions.

Check the Time and Date settings on your Windows 10 PC

The system and the servers you are trying to log into become confused when your date and time are different from theirs. This results in them not letting you log in. This is not just for the Xbox Insider but also for any online application or website, that requires logging in.

These are the steps to correct the date and time.

  1. Right-click on the time and date option, that is available on the right side of the taskbar.
  2. Click on the Adjust date/time option to open the Date & Time page in the Settings. 
  3. Click on the toggle switches named Set time automatically and Set time zone automatically. This will set your time according to the right timezone
The Date & Time Settings page

 Once you are done, log in again. 

Clear the Microsoft Store cache memory

This step will help you get rid of the Microsoft Store cache memory and this will fix the Xbox Insider Hub issue if this certain cache is corrupt. This is the most efficient way to solve this problem.

  1. Launch the Run tool on your PC by pressing the Windows + R key together and enter this command:
WSReset.exe
  1. Use the Enter key on your keyboard or the Ok button to execute this command.

This will open the Command Prompt window and initiate an operation. Wait for it to complete and then, login to the Xbox Insider Hub.                        

Reset the Xbox Insider Hub

Resetting Xbox Insider Hub will get rid of all the progress and activities that you have completed. But on the brighter side, you will be able to make the Insider work again. These are your steps to reset the Xbox Insider Hub.

  1. Open the Windows Settings with the help of the keyboard shortcut or the gear icon on the left panel of the Start menu.
  2. Go into the Apps settings tile on the Settings main page by clicking on it.
  3. Locate Xbox Insider Hub in the list of apps and expand it by clicking on it.
  4. Choose the Advanced options link, under the Xbox Insider section. 
  5. Find the Reset button and click on it.
The Reset option for the Xbox Insider Hub

Restart your computer after this and check if the problem is fixed.

Frequently Asked Questions

How do I fix my Xbox Insider hub?

The best methods to fix the Xbox Insider hub not working issue are to check the network, prevent the third-party antivirus or Windows firewall from blocking the network for the Insider content, check date and time, clear the Store cache memory, and reset the Insider.

Why is Xbox Insider hub unavailable?

The Xbox Insider hub could be unavailable because your antivirus or the Windows firewall might be denying internet access to it, the time and date settings might be different, or you might be having corrupt cache storage for this application.

How do I access my Xbox Insider hub under 18?

Users cannot access the Insider build if they are not above 18 years of age, as per the terms and conditions. The account that is used to log in has to be registered with an age of over 18 years. We do not recommend lying on your Microsoft account.

How do I join Xbox Insiders program?

People can join the Xbox Insider program by downloading the Xbox Insider application from the Microsoft App Store (Search for it > Get button > Install button) and logging in with their Microsoft account. You can also use the account that is registered for Xbox Games.