Why Does Microsoft Teams Say I’M Offline

Do you often wonder why Microsoft Teams displays your status as ‘offline’ when you’re clearly online? This tech glitch can be annoying and affect your productivity, especially with today’s remote working culture.

Throughout our blog article, we’ll explore the possible reasons behind this conundrum and provide practical steps to troubleshoot it efficiently. Let’s dive in to transform your Team’s experience for better!

Key Takeaways

  • Microsoft Teams may show offline status even when you’re online due to software glitches, network connectivity issues, or incorrect status settings.
  • Troubleshooting steps such as checking your network connection, restarting the app or device, updating the Teams app, and reviewing your status settings can help fix the offline status issue.
  • The colored dots in Microsoft Teams indicate a user’s presence state: green for online and available, yellow for away or temporarily unavailable, and gray with an “x” for offline. These dots help you know if someone is reachable without messaging them.

Understanding Microsoft Teams Status Indicators

Microsoft Teams status indicators tell you who is online or offline. They look like colored dots. These dots are also called presence indicators. If the dot is green, it means the person is online and ready to chat.

A red dot shows that a user is busy. Yellow stands for away or not active for some time.

Sometimes your status might show as offline even if you are signed in and active. This can happen because of software glitches or bugs, poor WiFi connectivity, or incorrect status settings.

Sometimes, Microsoft Teams may stop showing the correct status if it’s out of date with its updates. It’s important to keep your app up-to-date so it works right.

Also, staying inactive for too long might set you on an ‘away’ mode automatically.

Lastly, when your computer goes into sleep mode, Teams could go offline as well.

Possible Causes of Microsoft Teams Showing Offline Status

Network connectivity issues, software glitches or bugs, and incorrect status settings can cause Microsoft Teams to show an offline status.

Network connectivity issues

Network connectivity issues can make Microsoft Teams show an offline status. Even when you are connected to your network, this problem can happen. Your firewall or proxy connections might be the cause.

This means that these parts of your system play a role in how Teams connects to the internet.

To fix these issues, users must do some troubleshooting steps. You have to check if everything in your system works well with Teams. Making sure it’s not blocked by any part of the system is vital too.

This way, you can turn the offline status into online again and use Teams without problems.

Software glitches or bugs

Software glitches or bugs can make Teams show an offline status. These errors mess up how the app works. Even if you are online, Teams places you as offline due to these issues. This happens even when your network connection is fine.

To fix this, try restarting your device and turning off any antivirus software for a while. It’s also good to change your internet and sign out from Teams, then sign back in later.

Incorrect status settings

If your Microsoft Teams status is showing as offline when you are actually online, it could be due to incorrect status settings. Sometimes, users accidentally set their status to “Appear offline” or choose a different availability option without realizing it.

This can happen if they forget to update their status after being away or changing their settings. To fix this issue, you can easily check and adjust your status settings in the Teams app by clicking on your profile picture and selecting the correct availability option.

Remember that the “Appear offline” status indicates that you’re not signed in and won’t be responding until you’re back online. So, make sure to double-check your status settings if Teams is displaying you as offline when you’re actually available.

Troubleshooting Steps to Fix the Offline Status Issue

To fix the offline status issue in Microsoft Teams, users can follow simple troubleshooting steps such as checking their network connection, restarting the app or device, updating the Teams app, and reviewing their status settings.

Read on to learn more.

Check network connection

If Microsoft Teams is saying you’re offline, the first thing to check is your network connection. Make sure you are connected to the internet and that there are no issues with your connection.

You can try restarting your modem or router to see if that helps. If you’re using a wired connection, make sure the cable is securely plugged in at both ends. Sometimes unplugging and replugging the cable can resolve any connectivity problems.

If you’re on Wi-Fi, try moving closer to the router or connecting to a different network if possible. Checking your network connection can often fix the problem of Microsoft Teams showing as offline when it shouldn’t be.

Restart the Teams app or device

To fix the issue of Microsoft Teams showing an offline status, one troubleshooting step you can take is to restart the Teams app or device. This simple action can often resolve any glitches or bugs that may be causing the problem.

By restarting, you are essentially turning off and then on again the application or device, allowing it to refresh and reset. It’s a quick and easy solution that could potentially bring your Teams status back online and get you connected again.

So, if you’re experiencing an offline status in Microsoft Teams, try restarting the app or device as a first step in troubleshooting.

Update the Teams app

To fix the issue of Microsoft Teams showing an offline status, you can try updating the app. This can be done by double-clicking on the Update.exe application in a specific folder.

By doing this, it can help resolve any software glitches or bugs that might be causing the problem. Keeping your Teams app up to date is important because updates often come with bug fixes and improvements that address such issues.

So, if you’re experiencing an offline status problem in Teams, updating the app could be a simple and effective solution to try.

Check status settings

To fix the offline status issue in Microsoft Teams, one important step is to check your status settings. Sometimes, these settings may be incorrect or not properly configured, which can cause Teams to display you as offline even if you’re actually online.

By going into your Teams app or browser settings, you can make sure that your status is set to “Available” or any other desired status. You should also ensure that the “open Application in Background” option is enabled so that Teams stays active even when you’re not using it directly.

Checking and adjusting these settings can help resolve the offline status problem and keep you connected with your team seamlessly.

What Do the Colored Dots Mean in Microsoft Teams?

The colored dots in Microsoft Teams show the user’s presence states. When someone is online and available, a green dot will appear next to their profile picture. This means they are active and ready to chat or collaborate.

If the dot is yellow with a clock icon inside, it means the person is away or temporarily unavailable but will be back soon. A gray circle with an “x” indicates that the person is offline and not currently using Teams.

These colored dots help you know if someone is reachable or not without having to message them first.

Other Potential Reasons for Offline Status

Power settings on the device, inactivity timeout settings, and issues with the Teams server can also contribute to Microsoft Teams showing offline status. Read on to learn more about these potential reasons and how to troubleshoot them.

Power settings on the device

Power settings on your device can affect Microsoft Teams and cause it to show an offline status. If your device is set to go into sleep mode or inactive mode after a certain period of time, it may disconnect from the internet and appear as if you’re offline in Teams.

To prevent this, you can adjust the power settings on your device. By going to Start, then selecting Settings > System > Power & Sleep, you can find the sleep settings for your device.

Make sure that the sleep setting is set to “Never” so that your device stays online and connected to Teams at all times. Any issues with the power settings on your device could potentially result in Teams displaying an offline status.

Inactivity timeout settings

To prevent Microsoft Teams from going offline due to inactivity, you can adjust the “inactivity timeout settings” in your Team’s Settings. By enabling the “open Application in Background” option, Teams will remain active even when you’re not actively using it.

This ensures that your status stays online and prevents any confusion or inconvenience. It’s a simple setting adjustment that can help resolve the issue of Teams showing as offline when you’re actually available and online.

Issues with the Teams server

Teams server issues can also be a reason why Microsoft Teams shows an offline status. Sometimes, there are problems with the server that prevent it from properly communicating with the Teams app on your device.

When this happens, even if your network connection is fine, you may still appear offline in Microsoft Teams. Server problems can be caused by various factors such as technical glitches or maintenance work being done on the server.

It’s important to note that in these cases, the issue is not on your end but rather with the Teams server itself.


In conclusion, it can be frustrating when Microsoft Teams says you’re offline even though you’re actually online. This issue can happen due to network problems, software glitches, or incorrect settings.

By following troubleshooting steps like checking your network connection and updating the app, you may be able to fix the offline status problem. Remember to seek further assistance from Microsoft support if needed.

Meet the Author

Abdul Rahim has been working in Information Technology for over two decades. Learn how Abdul got his start as a Tech Blogger , and why he decided to start this Software blog. If you want to send Abdul a quick message, then visit his contact page here.