Voicemails are highly convenient when you are a busy person. It makes it easier for the sender to share information with you, even when you do not pick up the call, in your leisure time.
It can get very inconvenient when voicemails do not work for you. If you own an iPhone, you will know that their voicemail service is astounding. But quite recently we noticed that we were facing some issues with it and so we made an article with solutions to fix it.
Here’s everything you need to know about what the iPhone voicemail not working issue is and how to get rid of it.
Why Can’t I Get Voicemails On My iPhone?
There are only two logical reasons that can be responsible for the voicemail not working issue on your iPhone.
- There has to be some form of cellular connectivity issues for your SIM card. This is a fault from the service provider’s end.
- The iPhone has some bugs that prevent you from receiving or sending voicemails.
If these factors exist, you should be able to experience different symptoms related to the Voicemail system on your iPhone. Some of the problems you can face are –
- Voicemail messages may not show up on your iPhone.
- After the Voicemail/iOS update, you may not be able to set up voicemail.
- No voicemail notifications or alerts will be received.
- You may not be able to access your received voicemail.
- There are multiple copies of the same voicemail.
- The interface calls or dials a random voicemail, instead of allowing you to look at it.
- You could receive an unknown voicemail message that you can’t hear or listen to.
- You will be unable to record a voicemail message.
- You may not be able to delete a received voicemail message.
If your iPhone displays any of the above signs, we have the working solutions for you.
Solutions To Fix The Visual Voicemail Not Working On iPhone Issue
These are the solutions we are going to be using, in this article, to fix the malfunctioning or problematic voicemail issue on your iPhone. These solutions are targeted to fix this issue on almost all models of the iPhone. If there are any specifications, you’ll find them mentioned along with the steps.
- Reboot Your iPhone
- Remove And Reinsert Your Sim Card
- Make Sure That Your iPhone Has Voicemail Set-Up
- Enable Visual Voicemail
- Call Your Voicemail
- Kill And Launch The Phone App
- Turn Cellular Data On And Off
- Turn Off Wi-Fi And Turn It Back On
- Disable And Re-Enable Airplane Mode
- Disable Call Forwarding
- Download iOS Updates
- Download Carrier Settings Updates
- Change The Date & Time Settings And Time Zone
- Refresh The Network
- Talk To The Service Provider
- Talk To Apple Support
Fixing The Consumer Cellular Voicemail Not Working On iPhone Issue
Reboot Your iPhone
Rebooting the iPhone is the best way to troubleshoot any aspect of the iPhone. This will delete temporary files and also, get rid of most bugs.
If your iPhone model is new (iPhone X, 11, 12, 13 and their variants), use the steps below
- Press and hold the side button and one of the volume buttons until the slider appears.
- Now, touch and drag the red slider to shut the iPhone down.
- Count to 30 and push the power button till you see the Apple icon appearing on your screen.
For older iPhones (iPhone 8 and earlier models), use these steps.
- Press the top button and hold it till the slider appears.
- Slide it and wait for the iPhone to shut down.
- Restart the iPhone by pressing the power button and holding it, till the screen lights up.
Remove And Reinsert Your Sim Card
Removing and re-inserting the SIM card is another simple method for making the voicemail work on your iPhone. This is a highly delicate procedure because the phone and SIM card are both at risk of being damaged. Use these steps, carefully, to remove and reinsert the SIM card on your phone.
- The SIM card is placed on a tray that slides into the phone’s side. Use an Ejector pin to pop it out. If you don’t have an ejector pin, you can pop the tray out with a safety pin or a thumbtack pin.
- Remove the SIM carefully and place it back again.
- Now, push the tray back into the slot.
- Reboot the iPhone and check if the voicemail feature works without issue.
Note: The ejector pin is located on a card that is included in the phone case. This pin is a delicate metal rod that is easily lost. To remove the tray, only use other types of pins. Toothpicks should not be used since a shattered splinter can become caught in the port, making it impossible to reach the tray.
Make Sure That Your iPhone Has Voicemail Set-Up
The iPhone requires the voicemail feature to be set up before you can start sending or receiving voicemails. New iPhones do not have this feature activated and those who wish to use this, have to enable this. If you do not know if you have voicemail activated for use or not, here’s how you can verify it.
Go into the iPhone Settings > Phone. On this page, you should be able to see the Change Voicemail Password option. This option is available only when voicemail is enabled. If you haven’t got voicemail set up, the below procedure is all yours.
Enable Visual Voicemail
You will need these steps if you have a new iPhone and has to set the voicemail feature up.
- Tap the Settings gear icon on your screen.
- Go to the Phone Settings and locate the Voicemail option.
- Tap on the Voicemail option and choose Set Up Now.
- Set a new password for the voicemail feature.
- On the next page, set a greeting. You can set a customized or a pre-recorded greeting.
Custom greetings in your voicemail are more fun and can help you connect with the caller at a personal level.
Call Your Voicemail
This is a very simple workaround. Try calling your voicemail to see you can send one. Borrowing a friend’s iPhone works. You should be able to listen to yourself greet the caller, which is also you. If you don’t, proceed to the next method.
Kill And Launch The Phone App
There could be some bugs that tamper with the voicemail feature on your iPhone. You can try ending the Phone process abruptly and relaunching it.
Swipe up on your iPhone screen for it to show all the running applications. Swipe right or left to navigate through the apps till you find the Phone application. Now, swipe up on this application to end it.
This application can be opened through the main screen and sometimes when you receive calls.
Turn Cellular Data On And Off
For some reason, voicemails have been disrupted when cellular data is active on iPhones. You can try switching cellular data off and back on, on your iPhone. You can do it either through the settings or through the Control Center.
To draw the notification shade, you have to swipe down from the top of the screen. We suggest that you place your phone aside for about a minute before toggling cellular data back on.
Turn Off Wi-Fi And Turn It Back On
If the internet is the factor that is being an obstacle to the internet, there is no way it can be detected. You can only try disabling sources of internet connectivity to your iPhone.
The second in line is the wireless network or Wi-Fi. You can simply toggle it off in the notification shade or in the settings. Optionally, you can also try resetting the network by pushing the tiny reset button on the back of the modem.
Disable And Re-Enable Airplane Mode
Airplane mode is a stand-alone feature that can instantly disable all methods to connect with a different person. When this is enabled, the mobile cannot access cellular data, wi-fi, or send messages and make calls. This also includes voicemail. Maybe refreshing the connectivity services on their iPhones can help with it.
Like Wi-Fi and cellular data, this feature can be enabled and disabled in the notification shade and also in the iPhone settings. When flight mode is turned off, the iPhone checks for available connections or sources of connectivity. This means that the connections get refreshed.
Disable Call Forwarding
Call forwarding and voicemail together have caused a lot of problems. If you think this could be the possible reason for this issue, you may have to make a compromise with the call forwarding feature. This is your procedure to turn off call forwarding on an iPhone.
- Open the iPhone settings.
- Locate the Phone setting and go into it.
- Now, tap the Call Forwarding option and toggle it off, if activated.
Download iOS Updates
Updating the iOS to a newer version of the software can help get rid of plenty of issues if they carry the fixes to them. Even if this does not fix the target issue, you may get new features and fixes to other solutions. This is the method to download and install updates for your iOS.
- Go into the Settings and touch the General settings.
- Now, tap on the Software Update option. Here, you will be able to download the update.
- Reboot your iPhone to install the updates.
If you wish for your iPhone to download updates automatically, you have the option to enable it through the Automatic Updates option on the Software Update page.
Download Carrier Settings Updates
The Carrier Settings are a set of iPhone configurations that manage intricate settings. These settings usually host updates for iPhone APNs and MMS settings. New Carrier updates bring new features or performance improvements when downloaded and installed.
The latest version of these settings offers the maximum functionality and productivity from your iPhone. These updates are not the same as iOS version updates. If you did not know how to update the carrier settings, use the below steps.
Launch the iPhone settings and go into General > About. Here, you will see the option to download carrier updates, if they are available. When you choose to download updates, a prompt dialog box appears for confirmation.
Touch the Update option to download the updates. Once the download is complete, you will have to restart your iPhone to install the new carrier updates.
Change The Date & Time Settings And Time Zone
An incorrect date, time or both can be responsible for a lot of network and communication-related issues. This is to avoid the confusion that can be caused by forcing the phone to communicate with a device that does not go by the same time. You can manually change the time on your iPhone and also align it with a specific timezone and this is how you can.
- Launch the iPhone Settings and move to the General option.
- Tap the Date & Time settings.
- On this page, you will be able to change the time and the date for your iPhone. If you wanted your iPhone to connect to the internet and set the time and date with core from your time zone, choose the Set Automatically option.
Refresh The Network
A few solutions ago, we suggested resetting the network itself. This can be done with the help of the reset button or by turning the modem off and back on. That is not the same as this solution, where we’ll be refreshing the network. While the previous solution would have changed all the network configurations, this one wouldn’t.
Open the Settings > General > Reset > Reset Network Settings. You will be asked to enter the network password. Then, you have to choose the second Reset Network Settings option for the process to start. This takes no time to reset. To connect back again, you might have to enter the security password again.
Talk To The Service Provider
The cellular service provider can also be responsible for your voicemail to provide poor quality when there are issues from their side. This is because voicemail also falls under the cellular service jurisdiction.
Most errors from the service provider can be connected with a faulty or unavailable signal. There is nothing you can do about this except wait for the issue to be dealt with.
Service providers, generally, warn their users before such issues. If you haven’t received such information, talk to the service provider’s customer support. They could be able to give you instructions and other information regarding this voicemail issue.
Most of their suggestions are to check the signal and move to a spot with good cellular coverage.
Talk To Apple Support
The Apple Support web page has an exclusive section set up for voicemail, offering solutions to queries asked by people. If you have a genius bar near you, you can always take your iPhone to them.
We recommend doing so, as facing the issue can give them a practical understanding of your issue. When we faced this issue, we spoke to Apple support, whose executive advised us to use most of the solutions above.
If it is a hardware problem, you have no option but to hand your iPhone to an authorized service center for repairs.
These are the solutions that you can use to fix when the voicemail is not working or is of poor quality. We got this solution from an authorized Apple technical executive.
Some forums had solutions that offered some working solutions to this issue but not all of them were legit or did not work for us. We hope you’re able to send and receive voicemails normally, without any technical hindrance.
How Do I Reinstall My iPhone Voicemail?
The Voicemail feature on the iPhone is a carrier feature and is built-in with the iOS. This means that it cannot be removed from your iPhone. If you are facing issues regarding the voicemail, you can try resetting the voicemail password through the Settings > Phone > Change voicemail password option and set a new password. If it doesn’t help, talk to your cellular provider or Apple support.
Visual voicemail is usually unavailable when the carrier features face outages on your iPhone or on a server level. This could be the fault of the service provider or the iOS. This issue has been generally noticed when iOS updates were recently downloaded and installed on the iPhone. To fix this, you can try resetting the network through the Reset Network Settings option in the iPhone’s General settings.
Why iPhone Cannot Connect To Voicemail?
There are two reasons why your iPhone is unable to connect to the voicemail feature. There could be an issue at the service provider’s side or some bugs in your iOS are preventing the voicemail from being sent or received. If it is because of bugs or misconfigured settings, you can easily fix them. But when the issue comes from the service provider, it can be a large scale and has to be fixed by the cellular service company.
How To Fix The Issue Of iPhone Voicemail Not Working?
If the voicemail feature is not working or malfunctioning on your iPhone, you can try to restart your iPhone, remove and reinsert the SIM card, disable connectivity and reconnect, set the right date and time, download carrier settings updates, update the iOS, and check if voicemail has been enabled in the first place. If these solutions did not work for you, you can try contacting your service provider or the Apple support team.