You may get the “Unable to connect to Samsung server” error when browsing for something to watch on your Samsung Smart TV. So, read on as we discuss the top solutions in this regard.
So you are finally free this weekend and trying to find something to chill to after a hard week? You switch on your Samsung Smart TV and pull something cool to watch.
But it shows this: Unable to connect to the Samsung server.
The error message reads like this – “Unable to connect to the Samsung server. Check your network settings or try again later“.
It does show a solution along with this error message, but the answer, in most cases, will not be effective in solving the error.
This might mean that the TV is not connected correctly to the internet or may also be due to an overload problem. As a result of this error, nothing can be streamed on the smart TV.
Hence, it becomes essential to fix the problem. But before checking out the solutions to this problem, we need to see why the error occurs most commonly. So, let’s understand them first.
The Reasons Behind The “Unable To Connect To Samsung Server” Error
Here they are if you’re wondering what’s leading to this error message while trying to connect your Samsung TV to the server.
- Poor/No Internet Connection
As already stated, the problem might occur due to improper settings of your Wi-Fi. This error can be quickly resolved by resetting the network settings or checking the internet connection.
If this doesn’t seem to be the issue, read on.
- Corrupted Cache
A corrupt cache may also be causing problems with the internet router or/and the Smart TV.
It may thus prevent it from establishing connections with the Samsung server. Clearing the cache may solve this problem.
- Outdated System Software
Running outdated firmware on your Smart TV may also cause the problem. The obsolete software becomes incompatible with the Smart TV, preventing it from functioning smoothly.
To fix it, update the firmware on your Samsung Smart TV and check if it solved the issue.
- Server Issues
Another major issue behind this error is server issues. In other words, maybe the Samsung server is down or currently offline.
If the primary server is offline or undergoing maintenance, it won’t let you connect to the server.
You can check if the server is online or not by connecting to the Support Center service. Even if the server is not offline, they will help you fix the error with your Samsung Smart TV.
- Smart HUB Is Outdated
The Samsung Smart HUB, or the television control panel, includes all features measurable by clicking a button.
In some cases, though, it may get outdated and prevent the server’s functioning, thus making it difficult for the server connection to be established.
- Due To Regional Problems
Let’s assume you bought your Samsung Smart TV from country “A” and are using it in country “B.” In this case, it may also cause the Unable to connect to the Samsung server error.
This is because the TV is programmed to follow the terms and conditions of the place where it was sold.
It is not necessary that the country from which it was brought and the country where it’s in use must have the same terms and conditions.
Hence, this is another common reason why the connection may not be made.
- Smart HUB Password
Do you have a complex HUB password? If yes, this is for you. Though rare, some people get rid of this error by changing their password to something with a lower character count.
So it would be best if you try something 8-10 characters long to ensure that the password does not cause an issue with the Smart TV connection.
- Damaged Device
This error will appear if any part of your Smart TV is damaged. It can be software or hardware-related.
Or it may also be that the specific part related to connectivity is damaged, even though the chances are fewer.
In some cases, it may also happen that the Smart TV came with defective software installed, or it has got a bug while it was being updated.
Now that we know the common reasons for errors in the starting of the Smart TV, let’s move on to ways of fixing it.
How To Fix The “Unable To Connect To Samsung Server” Issue?
Below are some of the most common ways to fix the “Unable to connect to the Samsung server” issue. Try to follow these solutions to get your Samsung Smart TV up and running immediately.
- Check The Samsung Server Status
- Unplug the TV and Router
- Change Smart HUB password
- Verify Your Network Connection
- Connect To A Different Network
- Change Region On Your Samsung TV
- Soft Reset your Samsung Smart TV
- Sign out & Sign in to the Samsung Account
- Update the TV Software
- Reset Smart HUB
- Perform Network Reset
- Use VPN
- Change the IP Configuration
- Hard Reset your Samsung TV
- Reset router/modem
Let’s understand each of these solutions in detail below.
1. Check The Samsung Server Status
You can check in with the Samsung Support team to find out if the problem is with the server itself or if it is something on your side.
You can go for live chat support from Samsung technicians and ask them if the server is down or under maintenance.
If it is a server problem, they will let you know. Even if it is not a server problem but a problem from your end, they will guide you on how to fix it.
2. Unplug The TV And The Router
Unplugging your TV and router from the power sockets is advisable before moving on to the solutions below.
After unplugging both, hit the Power button for 10-12 seconds to drain the remaining electricity. Wait for a few minutes before starting the TV and the router again.
Check whether or not this solves the Unable to connect to the Samsung server issue. If not, try the following solution.
3. Change The Smart HUB Password
This trick has already worked for many users facing a similar problem. Try changing the Smart HUB password to a less complex one, and then retry connecting your TV to the server.
You must not get the Unable to connect to the Samsung server pop-up again.
4. Verify Your Network Connection
Limited bandwidth or poor internet connection may also cause the problem. If you have connected your computer using Wi-Fi, the internet may become unstable and cause problems.
To fix this, you need an Ethernet network connection to connect to the internet or a wired internet connection.
5. Connect To A Different Network
If the issue persists, it may be due to IP congestion. That is precisely why connecting to a different network connection may help.
If the TV is linked to Wi-Fi, try connecting it to your hotspot or cellular data.
6. Change Region On Your Samsung TV
You can follow this temporary solution to connect to the server of a different region.
- Go to the Settings.
- Find the Support option.
- Select the Self-Diagnosis option.
- Find the Reset Smart HUB option.
- Click on reset Smart HUB.
- Exit the settings menu.
- Press “www” on your remote and open the Terms and Conditions setup dialog box.
- To open the Internet Service Location Setup box, press the Mute, Volume Up, Channel Up, and Mute buttons consecutively on the remote.
- After choosing a different country from the dialog box, wait 2-3 minutes.
- Choose the skip option in the dialog box.
- Now you can connect to the Samsung server and even install region-restricted apps on the TV.
Now, let us change the DNS Settings.
It must be unavailable in your region if you receive the connection error message when trying to open some websites or content on your Samsung Smart TV.
To unblock these regionally restricted apps on your Smart TV, change the DNS settings to Google’s.
Change it by following these steps.
- Go to Settings.
- Go to General.
- Click Network.
- Find Network Status.
- Click on IP Settings.
- Enter the option manually.
- Find DNS server.
- Enter 184.108.40.206 or 220.127.116.11.
- Click OK.
Since the DNS of Google is faster, it will solve the internet connection when trying to connect to the regionally locked content.
7. Soft Reset Your Samsung Smart TV
You may want to reset your Samsung Smart TV software as it will close all the applications running in the background of your Smart TV with precise RAM data and restart the TV.
For soft resetting your TV, follow these steps.
- Switch the TV on.
- Next, press the Power button of the TV till the TV restarts.
- After the TV restarts, check the TV for the issue.
8. Sign Out And Sign In To The Samsung Account
Signing out and then signing again may also work as sometimes, due to internal glitches, the syncing gets disabled, and re-signing in fixes the issue, including the Unable to connect to the Samsung server.
This trick will help your Smart TV sync with the Smart HUB and your account.
This error is most commonly caused when the Samsung TV stops syncing with the Samsung account.
So, regularly syncing the TV with the history and the Smart HUB should fix the issue.
Follow the instructions given below to do this.
- Find Settings and click on the General option. Next, click the System Manager and then go to the Samsung account.
- Choose My Account and hover the pointer on the Account icon.
- Press select on the remote control and click on the Logout option appearing on the screen.
- If you want to use a second method, click on reset Smart HUB after logging out of your Samsung account.
- On the computer, enter the credentials to your Samsung account and accept the terms and conditions that come up next.
After resetting the Smart HUB, check if the Unable to connect to the Samsung server issue is still occurring by signing back into your account.
9. Update The TV Software
The outdated firmware software may also cause the problem. The obsolete software installed on the Samsung Smart TV device may be incompatible with the latest features and cause problems.
So, follow the following steps to update the firmware software of your Samsung Smart TV.
- Start your Samsung Smart TV and click on Settings.
- Move the pointer to the Support option with the help of the left button and the OK button.
- Under the Settings option, click on the Update Software option and update the software to its latest version.
If you are not getting the Software Update option on your TV, perform these steps.
- Download that software from its source site onto a USB stick using a PC.
- Then, connect the USB to the TV and install the software.
- Now, click Yes to download it from there or No to update it from the internet.
If the issue is with your PC, try using Restore repair to scan the repositories and find and replace the missing files.
This solution should work for your Samsung Smart TV if the problem is due to system corruption.
Now, check if your problem is fixed.
10. Reset Smart HUB
The error may also be caused due to Smart HUB malfunctioning. In such cases, resetting the Smart HUB in your Samsung Smart TV may work for you.
Here are the steps to do so.
- Switch on the TV and click on Settings on your remote.
- Go to the Settings option on TV.
- Move the pointer to the Support option by clicking on the left and OK buttons.
- Find the Self-Diagnosis option on the screen.
- Click on Reset Smart HUB.
- Now you need to find the Pin, enter it in the text box and then click on the OK option to reset Smart HUB.
Note: The default Pin may be “0000.”
- After you enter the Pin, wait for the TV to restart, reboot, and then proceed to the Television Setup.
- Now check if your Samsung Smart TV is working correctly or not.
If the problem persists, try this solution.
- Follow all the above steps but stop when you reach the accept terms and conditions option. So you need to follow the steps only till Smart HUB is reset.
- Open the new application you want to open after closing the settings.
- Before you can open any application, the terms and conditions dialog box should appear, and it will prompt you to agree to the terms and conditions.
- Open the terms and conditions page and press the following buttons in the given order – Mute + Volume Up + Channel Up + Mute button.
- Select a country different from the one you are in; for example, if you are in the US, select the UK. This will automatically reset all your applications.
- Redo the above process again and select your country in the same manner. The issue should now be fixed.
11. Perform Network Reset
The network issues on your Samsung Smart TV may also cause problems when connecting to the Samsung server. Thus, performing a network reset and then connecting to the Samsung server might work for your Samsung Smart TV.
Follow these steps to do so.
- Find the Settings option on your remote.
- Click on the General option.
- Move over to the Network option.
- Click on the Reset Network option and click on all the prompts that pop up after this.
Wait till your network restarts. If the “Unable to connect to the Samsung server” problem is fixed, well and good. If not, move on to the next solution.
12. Use A Virtual Private Network (VPN)
This solution may or may not work for you, but since we are listing all the general fixes to this Samsung Smart TV Unable to connect to the Samsung server problem, we will list the solution here.
If you face a regional issue, you may need to use a VPN and change the country of the TV to where the TV was bought.
To use a VPN, you can connect the VPN to the router and then connect it to the TV using a wired connection.
Make sure to check the VPN and router provider details to make sure you get the setup process.
13. Change The IP Configuration
DNS servers are being used to solve the web addresses linked to various online content errors.
In case the DNS server of the system or the network fails to solve the web server addresses of the Samsung TV, it might not establish a connection to the server.
In this case, modifying the DNS settings of the Samsung Smart TV may work for you.
- Click on Menu and select the Network option.
- Now choose the IP Settings option.
- After that, configure the IP settings to do it automatically but make sure to set the DNS settings to type manually.
- In the box, type 18.104.22.168 to change your DNS settings.
- Save the settings and check if your problem is solved or not.
14. Hard Reset Your Samsung TV
If nothing given above has worked for you, it may be time to reset your TV hard.
A hard reset will reset the TV to its default system settings, and then you can check if the TV is working or not—however, a note of caution before you proceed to reset your TV hard.
All your settings will be reset with this option, so be careful while using it. Follow these steps to hard reset your Samsung TV.
- Open your Samsung TV and go to its Settings.
- Find the Support tab, select Self Diagnosis, and then click Reset on the display screen.
- After selecting the reset option, the option to enter a Pin will be present, the default Pin of which is ‘0000’.
- Wait till the reset is complete and check if it resolves the issue or not.
15. Reset Router/Modem
If the router/modem is not working correctly, it may lead to the Smart TV not being able to connect to the internet error of the Samsung TV.
Please take out the router plug for a few minutes, then plug it back in.
It may take a few minutes for the router to be back online, but after it is online, the TV should be able to connect to the Internet again.
If it is still not working, you may need to test the Internet connection or move the router closer to the TV for a better connection.
To hard reset your modem, if it is still not working, find a small button on the router/modem, which can be pressed with a paperclip or a ballpoint pen.
Please note that when you do this, you will need to reconnect all the devices that were earlier connected to the network again.
If the internet error persists, call the internet service provider who provides you the connection and take their assistance.
Here you go. In this article, thus, we looked at all the reasons it might be showing an Unable to connect to the Samsung server error on your Samsung Smart TV and how we can fix it.
We hope this article helped you fix the error you were getting!