16 Easy Fixes For T-Mobile Not Working? (Except Network Outages)

An iPhone with a T-Mobile logo on the screen

Your cellular service is always supposed to work because you rely on it for calling, texting, and internet access. If you’re trying to make/receive calls, text messages, or connecting data on T-Mobile and failing, you should read this guide to fix it if it’s not a network outage.

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Why Is My T-Mobile Not Working?

  • Network issues and service outage
  • You’re in a low-coverage location
  • 5G/4G/LTE compatibility issues
  • Incorrect network settings on the phone
  • The SIM card is damaged
  • Outdated phone software
  • The phone is not receiving signals properly due to a hardware problem

How To Fix T-Mobile Calling, Texting, Data Connectivity Issues?

The data connection problems are more common than calling and texting, so we begin with the solutions for data issues on T-Mobile. Many of these fixes may also work for calling and texting problems.

Keep a SIM card of another carrier (AT&T, Verizon, or any other) as a backup, so if you can’t call or browse the internet, you can use it to perform the steps that need internet access and check for T-Mobile outage updates.

  1. Check for T-Mobile Network Outage
  2. Find Out If Your Data Plan Isn’t Expired
  3. Check Your Coverage Area
  4. Switch On and Off Airplane Mode
  5. Take out the SIM Card from the Phone for 5 Minutes/Restart Your Phone
  6. Inspect the SIM Card for Damage
  7. Uninstall VPN Apps
  8. Update Carrier Settings
  9. Reset/Change APN Settings
  10. Reset Network Settings on Your Phone
  11. Uninstall the Apps Installed Recently
  12. Update Your Device
  13. Insert Your T-Mobile SIM Card Into Another Phone
  14. Turn On VoLTE
  15. Check Your Roaming Settings
  16. Factory Reset Your Phone

1. Check for T-Mobile Network Outage

A service outage usually results in no signals. But some maintenance schedules or outages only interrupt 4G and 5G data. You may be able to call, but your mobile data won’t work. Some problems are worse, and the calling and texting services also hit.

Follow the below steps to stay on top of T-Mobile outage updates:

  • Visit Downdetector, which shows the status of different carriers. This will give you an idea about any outages anywhere in the country.
  • Search on Twitter and other social platforms for the latest news on T-Mobile service disruptions.
  • Run a search on Google ‘T-Mobile outage [your area]’.

If you notice an outage, there is not much you can do. Reboot your phone or internet devices every hour and keep checking for updates. 

2. Find Out If Your Data Plan Isn’t Expired

The first thing you should do when your T-M mobile data isn’t working is to check your data plan. If the plan is expired or you have used the data allocated, your internet may stop responding.

Check your account or data usage by dialing the code specified by T-Mobile. Perform the same if you can’t call or text anyone. 

  • To check your minutes, dial #646#.
  • For text messages, dial #674#.
  • For data usage, dial #932#.

If these codes don’t work for you, search on Google ‘short code for data usage T-Mobile’ or use the T-Mobile app.

Furthermore, check the data limit on your phone as well. If a data server or limit is active on your phone, data won’t work when you reach the limit.

3. Check Your Coverage Area

It’s also possible that your location doesn’t have T-Mobile coverage in the first place. T-Mobile is a huge carrier, and its coverage is also huge, so its calling and texting service should work in almost all parts of the country. But the data service may fluctuate with the location.

In some places, you might not receive 5G. Moreover, your LTE data experience might suffer in some other low-coverage locations. Even more, if you’re in a remote area with forests and mountains, cellular coverage may deteriorate further, and you may find it hard even to make or receive a call. 

If your data service is not working at all or your data is slow, or you’re having problems with calling or texting, make sure to check the T-Mobile cellular coverage map.

4. Switch On and Off Airplane Mode

Your signals on your phone may be glitching. Its reasons are unknown; many similar glitches are fixed if you turn on the airplane mode on your phone for a minute and then turn it off again.

 It’s most useful if you are receiving E, 3G, or H+ and can’t get 4G, LTE, or 5G. When you turn on airplane mode, your phone loses the signals and network. And upon you turning it on, the phone begins receiving signals afresh.

4.1 Turn on Airplane Mode on iPhone

  • Swipe down from the top right corner of the screen to access the Control Center.
  • Press the airplane mode button (airplane icon).
  • Turn it off by following the same steps.

4.2 Turn On Airplane Mode on Android Phone

  • Swipe down from the top of the screen to see quick settings.
  • Tap the airplane mode button.
iPhone Control Center

5. Take out the SIM Card from the Phone for 5 Minutes/Restart Your Phone

If the airplane mode method doesn’t fix your calling, texting, or data issues, remove the SIM card from your phone and re-insert it after a while. You’ll complete two troubleshooting steps with this method. Rebooting your phone and reinserting SIM cards into the phone.

  • Shut down your phone.
  • Remove the phone from its cover (if any).
  • Open the SIM tray by inserting a paperclip into the small hole next to the SIM tray.
Taking out the SIM tray from an iPhone
  • Gently clean the SIM card with a microfiber cloth.
  • Wait for 5 minutes.
  • Reinsert the SIM into the phone.
  • Turn on your phone.
  • You’ll receive some notifications of network settings. Allow and set them.
  • Check the service (call, data) that wasn’t working.

6. Inspect the SIM Card for Damage

If the SIM card is worn or damaged, it won’t correctly receive signals, and your calling, texting, and mobile data experience will directly suffer. Some types of damage only lose signals and drop calls, and slow data speed, but some SIM damages make it impossible for the phone to receive service.

So, you may find no service or only one bar of signal. This is why it’s critical to check your SIM card to ensure there is no outage in your area and you’re in a location that T-Mobile covers.

  • Power off your phone and take out the SIM tray.
  • Observe the copper plating of the SIM. If there is discoloration, chips, or any other damage, apply for SIM replacement by contacting T-Mobile with a phone with signals or get a new SIM card by visiting a T-Mobile retail store.

7. Uninstall VPN Apps

Virtual Private Network apps mask your IP address and access websites by showing them a different location than your actual location. You can bypass regional restrictions with them. But you should keep in mind that VPN apps take control and change your phone’s network settings.

These settings may cause conflict, your mobile data stop functioning completely, or you get a slow connection (Edge, 3G).

Use these steps to remove VPN apps from your phone:

7.1 Remove VPN Apps from Android Phones

  • Tap and hold the app you want to uninstall.
  • Select ‘Uninstall.’
  • Restart your phone.

7.2 Uninstall VPN Apps from an iPhone

  • Tap and hold the app you need to uninstall.
  • From the popup menu, select ‘Remove App.’
App options on the home screen on iOS
  • On the popup, choose ‘Delete App’ and then confirm.

If you want to delete an app completely, so it isn’t unintentionally installed again, remove it from your Apple account.

  • Go to the Apple App Store.
  • Tap your profile picture.
  • Navigate to ‘Purchased.’
  • Swipe left to the VPN app and chose ‘Hide.’

8. Update Carrier Settings

You receive carrier settings automatically when you turn on the phone after shutting it down. Open the settings and OK or a similar button to set them. But if you can’t receive carrier settings on restarting your phone, try turning your phone off, removing the SIM card, and waiting for 5 minutes before inserting it in. 

You can also update carrier settings from the Settings app on Apple devices. Use these steps:

  • Make sure you’re connected to Wi-Fi or mobile data. (If you can use data, use a SIM of another carrier, Wi-Fi that’s working, or get a hotspot from a friend whose data reception is unaffected.)
  • Navigate to Settings.
  • Select ‘General.’
  • Pick ‘About.’
  • Choose ‘Carrier Settings Update.’

9. Reset/Change APN Settings

For data connection issues, you try renewing your APN settings. It stands for Access Point Name settings, and it’s needed for your phone to connect to the internet.

Typically, your phone receives APN settings and sets them up automatically. But as we’re dealing with data connection issues, you should reset it and if that doesn’t work, change APN settings manually.

We’ll begin with resetting APN settings.

9.1 Reset APN Settings on Android Devices

  • Go to Settings.
  • Choose Network & internet > Mobile network > Access Point Names.
  • Tap the three dots at the top right corner.
  • Select ‘Reset to default.’

Some Android phones may have Access Point Name settings in a different or similar location.

9.2 Reset APN Settings on iPhone and iPad

  • Go to Settings on your iOS device.
  • Navigate to Cellular > Cellular Data Network > Reset Settings.

If this method doesn’t reset the settings, remove the APN profile and restart your phone to get new APN settings automatically.

9.3 Change APN Settings Manually on Android and iPhone

Some carriers don’t allow users to change APN settings. You should go to the APN profile and check if you can change the value. Then, visit the T-Mobile data and APN Settings page to set them manually on your phone.

10. Reset Network Settings on Your Phone

Your phone’s network settings include data, Wi-Fi, and Bluetooth settings. If resetting or changing APN hasn’t proved beneficial for you regarding data connectivity or better speed (LTE, 5G), try resetting network settings completely.

A network reset will remove your saved networks, APN profiles, paired devices, and other network settings.

10.1 Reset Network Settings on Android Phones

  • Go to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth.
  • The screen will show the settings that will be reset. Tap the button ‘Reset settings.’

10.2 Reset Network Settings on iPhones

  • Navigate to Settings > General > Reset > Reset Network Settings.
Reset Options on iPhone
  • Confirm the action if asked.

11. Uninstall the Apps Installed Recently

If your phone’s calling or data reception was fine before, but you noticed issues after installing some apps, then this is time to uninstall them. Some apps change your phone settings, which sometimes results in a situation where you can’t receive service or high data speed.

So, uninstall apps you don’t need and any recently installed apps. Moreover, restart your phone after carrying out the process.

12. Update Your Device

T-Mobile recommends updating your phone’s software to the latest version if you are experiencing no services or any calling or data issues. New updates improve features and settings; this may be just what your phone needs.

12.1 Update Android Phones

  • Go to Settings on your smartphone.
  • Choose ‘System’ from settings.
  • Pick ‘System update.’
  • Check for updates. This usually takes some time to update.

12.2 Update iPhones and iPads

  • Go to Settings > General > Software Update.
General Settings on iPhone
  • If you find an update, download and install it. In some instances, you may find two updates. One would be for the existing iOS, and the other would be an iOS version upgrade. Apple recommends choosing the iOS upgrade.

13. Insert Your T-Mobile SIM Card Into Another Phone

It’s rare, but the bad reception or data issue could be due to hardware problems with the phone. If your phone’s antenna or the component that receives cellular signals is faulty, you’ll experience unstable data connection and dropped calls.

If you have another phone, you should insert your T-Mobile SIM into the other mobile and check if the issues you are facing are still there or not. Another method of checking the same is inserting another carrier’s SIM card into your primary phone.

If it is the phone’s defect, take it to your phone manufacturer’s customer service center if it’s in warranty or go to a certified repair shop.

14. Turn On VoLTE

The Voice over LTE feature allows you to make and receive calls on the high-speed LTE network. This also allows for clearer and more reliable connections during calls. If you’re having issues with calls, such as can’t call or calls dropping, check if you’ve turned on VoLTE.

Moreover, if your mobile data halts during a call, check your mobile network settings and ensure it’s on 3G/4G/LTE/5G. If it’s on 2G/GPRS/Edge, your data will turn off whenever you call.

14.1 Switch on VoLTE on iPhone

  • Go to Settings > Cellular.
  • Make sure that ‘Cellular Data’ is switched on.
  • Now, choose ‘Cellular Data Options.’
  • Pick ‘Voice & Data.’
  • Ensure that 4G, LTE, or 5G is on. If there is an individual option for VoLTE, turn it on.

14.2 Turn On VoLTE on Android Phones

  • Launch the Settings app.
  • Choose Network & internet > Mobile Network > Preferred network type.
  • Choose the highest. In most cases, it would be 5G/LTE/4G.
  • You may also see an option with VoLTE, Enhanced Calling, or HD Voice; turn it on.

Another method of turning on VoLTE is from the Phone app on your Android device:

  • Open the Phone app.
  • Tap the three dots at the top right.
  • Choose ‘Call Settings.’
  • Find VoLTE, Enhanced Calling, or 4G Calling, and turn it on.

The name of the settings menus may be different on some Android phone brands and models.

15. Check Your Roaming Settings

If you can’t connect to mobile data when roaming, you should check these settings:

  • Dial #776# and press the call button to send the ‘Roaming ON’ message. This will enable your roaming, and you can use mobile data.
  •  Check your text messages for a text that says something about your domestic data roaming limit. If you have reached your domestic data roaming limit, you can’t use data on roaming before the next billing cycle.
  • Manually select the network on your phone and try connecting to every T-Mobile roaming partner’s network. Make three attempts for every network.

16. Factory Reset Your Phone

If the above solutions haven’t fixed your T-Mobile not working issue, the last option we have is to factory reset your phone. Before doing this, ensure you have carried out all the methods explained in this guide. A factory reset deletes everything from your phone, like captured images, saved downloads, installed apps, saved data, and everything else. Your phone will have factory settings and none of your data when reset.

So, back up anything you don’t want to lose. Now, follow these steps:

16.1 Factory Reset an iPhone

  • Open Settings.
  • Select ‘General.’
  • Choose ‘Transfer or Reset iPhone’ or ‘Reset.’
  • Tap ‘Erase All Content and Settings.’
Reset options on iPhone
  • Enter your passcode if it prompts.
  • Your iPhone will reset.

16.2 Factory Reset an Android Phone

  • Go to Settings.
  • Pick ‘System’ from settings.
  • Select ‘Reset options’.
  • Choose ‘Erase all data (factory reset)’.
  • The next screen will show the content that will be erased. Confirm by tapping ‘Erase all data.’
  • Enter your password or PIN if prompted.
  • Your phone will reset to factory settings by deleting everything on the phone.

Conclusion

The first to check if you find calling, texting, or data issues on T-Mobile is service outages of your carrier. Once you know there isn’t a network outage, follow the above solutions to fix the T Mobile, not working issues.

FAQs

How Do I Reset My T-Mobile Signal?

There is no definite method of renewing your T-Mobile signals, but you can use these two methods.
– Shut down your phone. Keep it off for 10 minutes. Turn it on.
– On iPhones, go to Settings > General > Reset > Reset Network Settings.
– For Android phones, navigate to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth.

What To Do If Mobile Data Is On But Not Working?

Firstly, ensure there isn’t a mobile data outage in your area. After that, try the below fixes:
– Turn on airplane mode, keep it on for 2 minutes, then turn it off.
– Reset your phone’s APN settings.
– Remove the SIM card from your phone for 5-10 minutes.
– Check your Data Usage.
– See the coverage map of your carrier.
– Update carrier settings.
– Reset network settings.

Why Is My Metro By T-Mobile Network Not Working?

Below could be the reasons for Metro or T-Mobile not working:
– There may be T-Mobile service issues in your area.
– You’re not in the T-Mobile coverage area.
– Conflicting apps are installed (for example, VPN apps).
– The SIM card is damaged.
– APN or network settings are incorrect or aren’t updated.
– Roaming isn’t enabled (if you’re roaming).
Why is my T-Mobile phone saying the Mobile network is not available?
If your T-Mobile phone is showing ‘Mobile network not available,’ below could be the reasons:
– You may be in an area with no T-Mobile coverage.
– The carrier settings on your phone may be incorrect.
– The SIM card may be damaged or not inserted correctly.
– Your phone’s software is out of date.
– Network settings on your phone are corrupted or incorrect.
– Your phone’s hardware could be faulty.