Support ticket ID not sent back to Supplier system

OOB the support ticket ID (PTxxx) is not propagated back to the supplier system when the synchronization is done.


The property sx.onboarding.sendPropelHumanReadableIdToSupplier is set to false by default on /opt/hp/propel/sx/WEB-INF/

This needs to be updated to true and restart jetty-sx service. After this, the PT number will be send back to supplier system (SM) and will be shown at the beginning of the interaction (SD) title.

Leave a Comment