15 Best Fixes: Spotify Something Went Wrong

Are you hooked on the headbanger songs of your favorite metal band on Spotify while you are commuting or sitting peacefully at your house listening to podcasts of your meditation lifestyle influencer?

The uninterrupted engagement of the premium music service might arrive at a standstill due to the frequently occurring Spotify Something went wrong error, as reported by several users worldwide.

Therefore, this article will provide several troubleshooting tips on How to Fix the “Spotify Something went wrong” error in a matter of minutes. But first, let us know about the probable reason behind this issue.

Why Does The Spotify ‘Something Went Wrong’ Error Occur On Any Platform?

Spotify is one of the world’s most famous audio streaming services, with over 408 million monthly active users and 180 million premium subscribers as of 2021.

Users can stream their favorite songs and podcasts on the Spotify mobile app available for iOS and Android devices, the Spotify desktop app for Windows or Mac computers, and Spotify’s web player from any supported browsers.

After analyzing the reviews on Spotify received by free and premium users alike, the “Something certainly Went Wrong” Error occurs for several reasons, but they are not limited to the platform where Spotify is being used.

Before learning about the troubleshooting tips, it is necessary to know the instances where the error has occurred and the reasons behind them, as given below:

• Spotify users receive the error message while finding songs using the search bar on large screen devices or connecting to the music services using mobile data.
• Such errors are specific to each device and can be fixed after you update Spotify from the Google Play Store, App Store, or Microsoft Store.
• Spotify might ban you from using their music service due to random or improper login or log out from your Spotify account on different devices.
• The Spotify Something Went Wrong error might occur if Spotify Family account members use different addresses to log in.
• An unnecessary accumulation of Spotify cache files on any device might show an error if you use the mobile or desktop app.
• Adware or malware virus in the browser cache might cause startup interruptions if you use Spotify’s web player.
• Spotify might throw a random error code if the music service cannot connect to the Spotify server due to an unstable Internet connection, geographical restrictions imposed by the local IP, faulty VPN services, or a global outage of the Spotify server.
• Some third-party apps might interfere with the working of the Spotify app due to conflicting services.
• Random bugs might exist in the Spotify desktop or mobile app or the device’s operating system where you are streaming music.

How To Fix The Something Went Wrong Spotify Error On Android / iPhone / Windows / Mac?

If you constantly face Spotify, something went wrong on your desktop or mobile device, and the reason for it feels similar to any of the options given in the previous section, you have arrived at the best place.

This comprehensive article includes all the troubleshooting tips required to eliminate the error and fix your daily dose of music streaming. Follow them sequentially to try out all the available fixes.

1. Log Out From The Spotify App And Log In Again
2. Use Spotify After Disabling VPN Connectivity
3. Check If The Spotify Server Is Down Globally
4. Clear The Spotify Cache On Mobile And Desktop Apps
5. Update Spotify From The App Store
6. Check If The Spotify Family Account Billing Address Is The Same For All Members
7. Check If Spotify Error Is Present During The Private Session Mode
8. Clear Browser Cache And Cookies For Spotify Web Player On Supported Browsers
9. Use Spotify’s Web Player In Incognito Window
10. Log Out From All Devices Running Your Spotify Account
11. Update The Device OS Where Spotify Is Giving Error
12. Restart The Device
13. Restart The Internet Connection (Router / Mobile Data)
14. Reinstall Spotify
15. Contact The Spotify Support Team

1. Log Out From The Spotify App And Log In Again

Using Spotify on different devices using the same email and password combination is one of the common reasons behind the Spotify Something Went Wrong error.

Spotify performs random checks on such flagged accounts by denying service to them through this error, and the easiest way to fix this is by logging out from the Spotify app or web player and logging in using the same credentials.

Follow the steps below to fix this according to your device:

On Mobile App (Android / iOS)

• Tap on the Spotify icon from the app drawer to open the Spotify app.
• Tap on the Gear Settings icon at the top-right corner.
• Scroll down the list until you reach the bottom.
• Tap on Log out to clear data files belonging to your account from the storage.
• Restart your device, and open Spotify again.
• Log In to your account again using your credentials to start listening to Spotify music on your mobile device.

On Desktop App (Windows / Mac) and Web Player

• Open the Spotify desktop app or web player.
• Click on the profile icon menu at the top-right corner to expand available options.
• Click on Log out to remove your profile data from the Spotify folder.
• Close Spotify or the browser tab and restart the device.
• Open Spotify and Log In again to fix the Spotify Something went wrong error.

2. Use Spotify After Disabling VPN Connectivity

Although Spotify is one of the best music streaming services available worldwide, it is still inaccessible in some countries due to the unavailability of Spotify servers.

Users from restricted regions use VPN services to connect with international Spotify networks and stream music.

In some cases, the error might occur due to faulty VPN connectivity, which can be fixed using the steps given below:

• Open the VPN app that you usually use on your device to access Spotify.
• Disconnect from the VPN service by tapping the Disconnect or Turn Off button.
• Open the Spotify app, log out from your account, and log in again using the steps mentioned in the previous method.
• Turn on the VPN service and connect to Spotify to see if the Something Went Wrong error is fixed.

3. Check If The Spotify Server Is Down Globally

The music service for free and premium users might fail to connect to the Spotify servers online due to a global outage or maintenance issues.

The Spotify server is mostly taken down to include a new feature, perform a maintenance check or recover from a DDoS attack.

In such a scenario, you are not the only one affected, and such a global outage can be checked through the methods given below:

Using the site data from Downdetector:

• Open the Downdetector Spotify Server stats website on any browser to check if other users are having similar issues.
• You can observe the Spotify outages in the last 24 hours through the graph and report your issue if it is shown that there are no issues with the Spotify server.
• Wait for a few hours until the server is fixed.

Checking Spotify’s Twitter Account:

• Open the official Spotify Status Twitter Account from any browser.
• Check the recent tweets made through that account for any server changes or outages.
• Recent fixes made to the Spotify server will also be mentioned there.
• If there isn’t any issue reported recently, you can try writing your tweet and mentioning the Spotify Twitter Support Team.

4. Clear The Spotify Cache On Mobile and Desktop Apps

Using any mobile or desktop app for a long time results in an accumulation of cache files.

Cache files are designed to retrieve other system files effortlessly, but excess of anything is not optimal. Follow the steps given below to clear the Spotify cache on any device:

Clear Spotify Cache on Android Device:

• Hold down the Spotify icon from the app drawer, and select the Info button from the popup menu.
• Select the Storage and cache option from the App settings.
• Tap on Clear cache.

Clear Spotify Cache on iPhone:

• Choose the Settings App from the home screen.
• Select the General option.
• Tap on iPhone Storage.

• You will be presented with an extensive list of the apps installed on your iPhone.
• Scroll down until you see the Spotify icon, and tap on it.
• Tap on Offload App.

• Tap on Offload App once again on the confirmation menu.
• Download the Spotify app from the Apple Store again, and log in to your account.

Clear Spotify Cache on the Spotify Desktop app

• Close Spotify completely (even from the app tray).

• Press the Windows + R shortcut keys, type %LocalAppData%\Packages\ inside the text field, and press Enter.

• Scroll down and find a folder that starts with “SpotifyAB.SpotifyMusic..”.

• Open the folder and navigate to LocalCache -> Spotify -> Data
• Press Ctrl + A to select all the folders inside, and use the Shift + Delete shortcut keys to delete everything.

5. Update Spotify From The App Store

Spotify app developers work tirelessly to push the latest updates online containing the latest bug fixes and additional features. Updating the Spotify app can fix the Something Went Wrong error easily.

All devices have auto-update enabled by default for every app you download, but in case it isn’t allowed, follow the steps below to update Spotify according to the device of your choice manually:

Update Spotify on Android

• Open the Google Play Store.
• Search for Spotify on the search bar.
• Tap on Spotify: Play music & podcasts.
• Press the Update button if the latest version is available.
• Launch Spotify after the update is downloaded and installed.

Update Spotify on iOS

• Open the App Store from the home screen.
• Tap on the profile icon button at the top-right corner.
• Scroll Down to see the available updates for all apps installed on your iPhone.
• Find Spotify from the list and tap on the UPDATE button.
• Launch the Spotify mobile app once the update is complete.

Update Spotify on Windows

• Press Windows to head over to the Start Menu.
• Launch the Microsoft Store by searching for it.

• Select the Library menu from the left panel.

• Click on the Get Updates button.
• Windows will auto-update every UWP desktop app installed on your computer
• Launch Spotify once the update is complete.

Update Spotify on Mac

• Open the Spotify app from the Finder.

• When an update is available, a blue dot will appear on the app’s menu button at the top-right corner.

• Click on the Menu button and select Update Available. Restart Now.
• Spotify will automatically restart and install the update. Run Spotify once the update is complete.

6. Check If The Spotify Family Account Billing Address Is The Same For All Members

If you are a premium user and the Plan Owner of the Spotify Family Plan, and your Plan Members have used different addresses to log in to the Family Plan, then the Something Went Wrong error might pop up once in a while for all the Plan Member accounts.

Using the Family Plan on Spotify implies that the residential address will be the same. Follow the steps given below to check for the issue on any device:

• Open the Spotify mobile or desktop app and the profile icon menu at the top-right corner.

• Select Account from the menu and navigate to the Premium Family option on the left pane.
• Ensure that every Plan Member present under the People on this plan list has the same address as yours.
• Plan Members must check their addresses by going to the Account section on their Spotify account.

7. Check If Spotify Error Is Present During The Private Session Mode

The Spotify error might also be a minor app glitch that can be fixed by streaming music in the private session mode.

Follow the steps given below to enable private streaming on any Spotify app:

• Open the Spotify app and tap your profile name in the top-right corner.
• Select Private Session from the drop-down box.

• Once it’s enabled, a padlock icon will be displayed at the top.
• Put Spotify to the test in the secluded space of the Private Session.
• If Spotify functions correctly, you may disable the Private session once some time has passed.

• To accomplish this, tap your username at the top-right corner of the page and choose the Private session option.

8. Clear Browser Cache And Cookies For Spotify Web Player On Supported Browsers

If you frequently use Spotify’s web player to stream music on any device, cleaning the browser cache files might work wonders in fixing this abrupt yet vague error.

Spotify web player is supported on a lot of browsers, but  we will focus only on Google Chrome and Firefox as the primary ones:

Clear Cache on Google Chrome

• Open Chrome and click the 3-dotted icon at the top-right corner.
• Navigate to More Tools -> Clear browsing data.

• Put the Time range as All time, and mark only the Cookies and other site data and Cache images and files options.
• Press Clear data to delete all Spotify site data on Google Chrome.

Clear Cache on Firefox

• Open Firefox and click on the button.
• Select Settings and navigate to the Privacy & Security panel.
• Click on Clear Data… in the Cookies and Site Data section.
• Check both the options and click on the Clear button.

9. Use Spotify’s Web Player In Incognito Window

Several Windows Spotify app users have complained that they received the Something Went Wrong Spotify error message while trying to upgrade to a family plan or switch payment methods.

If you are experiencing this issue when making changes to your Spotify account, you may choose to do it in a private browsing session. Follow the steps below to use Spotify on an Incognito Window:

• For Windows/Linux users: Press Ctrl + Shift + N to start an Incognito Window.
• For Mac users: Press ⌘ + Shift + N to start browsing in private mode.
• Open the Spotify Web Player and Log In to your account to see if the error persists.

10. Log Out From All Devices Running Your Spotify Account

If the problem remains after all the methods given above, you can try signing out from all devices and logging back inside.

This will refresh Spotify’s connection to the server and eliminate devices using your premium account for freeloading. Follow the steps below to fix the Something Went Wrong Spotify error:

• Open the Spotify Web Player on any browser on your desktop.
• Sign In to your Spotify account.

• Select the Profile icon at the top-right corner, and click on Account.

• Scroll down to the bottom and click on the Sign out everywhere button.

11. Update The Device OS Where Spotify Is Giving Error

According to the user reports in the comments section of the Spotify forum, updating the operating system of the device where you are using Spotify might quickly fix the Something went wrong Spotify error.

Follow the steps given below to check for system updates:

Android Update

• Make sure you have a stable Internet connection.
• Open the Settings app.
• Scroll down, and tap on System.
• Expand the Advanced tab, and tap on System update.
• If an update is available, follow the on-screen instructions to download it.

iOS Update

• Open the Settings app.
• Scroll down and select the General option.
• Tap on System Update, and your iPhone will check for new OS updates.
• If an update is available, follow the on-screen instructions to download and upgrade to the latest iOS version.

Windows Update

• Press Windows to open the Start menu.
• Click on the Settings button.

• Open the Update & Security section.

• Click on Check for updates under Windows Update.
• Windows will automatically download available updates and restart your computer.

Mac Update

• Click on the Apple icon at the top-left corner.
• Select the About This Mac option.

• Click on Software Update.
• Your MacBook will automatically search for updates.

• Follow the instructions to download and complete installing it.

12. Restart The Device

You can try restarting the device where you are listening to music to fix the Something Went Wrong Spotify error. 

A simple reboot is the easiest way to get rid of most bugs on your device, and it can be done by following the steps below:

Restart any Mobile Device:

• Locate the physical Power Button at the side of the phone.
• Hold the power button for 10 seconds until the screen turns off, and the manufacturer logo is displayed, accompanied by a vibration.
• Wait until the phone boots up, and launch Spotify to see if the error is fixed.

Restart Windows

• Press Windows at the lower-left corner.
• Click on the Power option.
• Click on Restart.

Restart Mac

• Click on the Apple logo at the top-left corner.
• Click on Restart.

13. Restart The Internet Connection (Router / Mobile Data)

Spotify might throw vague error codes when your device cannot connect to the music server due to an unstable Internet connection.

Restarting the router or mobile data might restore Internet connectivity, ultimately fixing the error:

Restart the Router:

• Go near your wireless router, and turn off its power by pulling the plug.
• Wait for 5 minutes and insert the plug to restore the power.
• Connect your device to the router once the blinking light becomes stable.

Restart the Mobile Data:

• Pull the notification bar down on your mobile device, and tap on the Airplane Mode QS tile.
• Wait for a few minutes.
• Turn off the Airplane Mode by tapping again on the icon.
• Open Spotify to see if the error is fixed.

14. Reinstall Spotify

If upgrading and adjusting your Spotify settings do not resolve the issue, you may reinstall Spotify as a final option.

Simply reinstalling the application will fix any software glitches or errors that may have caused your account to get damaged or corrupted. Follow the steps given below to reinstall Spotify according to your device:

On Android

• Open the Settings app on your Android device.
• Select Apps and notifications.
• Select See all apps.
• Scroll down and tap on Spotify.

• Open Storage and cache, and Clear press storage.
• Tap on OK to confirm.
• Head back and tap Uninstall.

• Open Play Store from the app drawer, search for Spotify, and press the Install button.

On iOS

• Hold the Spotify icon from the home screen.
• Once the apps start wiggling, tap on the – or x icon.
• Select the Delete App option from the popup box.
• Tap on Delete again to confirm.
• Head over to the App Store and install Spotify again.

On Windows

• Close the Spotify App.

• Open the Settings App.
• Select the Apps category.

• Find Spotify under Apps & features.
• Click on it and press Uninstall.
• Follow on-screen instructions for proper uninstallation.
• Download Spotify for Windows and install it again.

On Mac

• Close Spotify.

• Open Finder
• Select Applications from the left sidebar.
• Find Spotify in the list.
• Right-click on it and select Move to Trash.

• Press ⌘ + Shift + G.
• Paste the following links one-by-one in the window and press Go.
  • ~/Library/Application Support/Spotify
  • ~/Library/Saved Application State/com.spotify.client.savestate
  • ~/Library/Caches/com.spotify.installer
  • ~/Library/Caches/com.spotify.client
  • ~/Library/Preferences/com.spotify.client.plist
  • ~/Library/Preferences/com.spotify.helper.plist
  • ~/Library/LaunchAgents/com.spotify.webhelper.plist
• Move everything inside the folder to the Trash.
• Empty the trash after everything.
• Download and install Spotify for Mac from the Mac Store again.

15. Contact The Spotify Support Team

If reinstalling the Spotify app didn’t work out for you, your last resort is to contact the Spotify Customer Care services.

Their application support team works tirelessly to fix bugs for different reported issues, and you can raise your concern in the following way:

• Post a description of the Spotify error on the Spotify Forums. Spotify developers and other users will immediately provide support through the comments section.
• Use your Twitter account to DM @SpotifyCares directly, informing them about your issues.
• Use your Facebook account to send a DM directly to the Spotify Cares Facebook page.
• Contact Spotify support directly through your Spotify account to get the error fixed.

FAQs