SimpliSafe system is a renowned home security system that provides monitoring service and enables you to protect your house, whether home or abroad using a defeating alarm system.
It is a smart home device; thus, for it to work correctly, it must always be connected to WiFi or a mobile internet plan.
SimpliSafe could also work in the event of a power outage.
The initial SimpliSafe and the gen 3 SimpliSafe edition, launched in January 2018, are the two significant iterations of Simplisafe.
Nevertheless, there are just a few notable differences between the two versions, which are mainly comparable.
Irrespective of the SimpliSafe version, no link to the dispatcher problem regularly appears. The no connectivity to dispatcher Simplisafe issue typically denotes that the base station’s WiFi or mobile internet connection is not active. And sometimes it gives false alarms too.
How to resolve Simplisafe no Link to Dispatcher on Original Simplisafe
Most of the time, the issue could be fixed by restarting the base station to create a new mobile network. Usually, you get these messages on the right edge of your screen. Please open it and read the issue carefully first.
Following these procedures will reset your base station:
- Remove the power cord.
- With such a Phillips-head screwdriver, detach the screw holding the charging dock to the battery.
- Wait approximately 10 to 15 secs before removing one of the base station’s batteries (this ensures that no power is being sent to the base station, which is essential).
- Before changing the battery, always reconnect the power adapter to your base station.
- Reposition the battery.
- Then, using the screwdriver, seal the battery box once more.
- Before using the SimpliSafe mobile app to view your system’s settings, give a new connection time to establish, preferably 1-2 minutes.
How to resolve no Link to Dispatcher Simplisafe on Gen 3
The problem is typically fixed by restarting the base station and creating a new cellular connection. And there is also a practice mode of 3 days, and you probably get this error notification.
You can reboot your base station by using the steps below:
- Cut the power cord from the wall plug and the device.
- With a Screwdriver, detach the screw holding the battery cover to the battery.
- Wait approximately 10 to 15 seconds before removing one of the base station’s batteries (this ensures that no power is being sent to the base station, which is essential).
- Reposition the battery.
- Then, using the screwdriver, seal the battery box once more.
- Relate the Base Station’s power adapter to it.
- A new connection will be established in 1-2 minutes.
- To continue, click the Home or Away option. If you don’t hear the Base Station announce No Link to Dispatcher anymore, you must be likely to properly the mobile network.
Why SimpliSafe Warning, No Link To Dispatch Center, shows up?
Your camera has lost contact with the base station. If it is SimpliSafe no link to dispatcher Center message is displayed on your SimpliSafe device.
SimpliSafe can work for a day on its rechargeable backup battery. Check if the battery is low or not. The low battery could also cause a problem with motion sensors.
You need to therefore concentrate on your base station. This problem might be due to the following reasons.
- Glitch or a Bug
- Out of Range
- Hardware Problem
1. Glitch or a Bug
This alert message might appear due to an issue with a camera or base station, like a power fluctuation.
2. Out of Range
In the end, if you are utilizing a cellular connection, it’s possible that your base is not in range, resulting in a loss of internet connectivity. Try keeping them nearer. It could be a sensor error.
3. Hardware Problem
Component failure is often a concern. These were the possible challenges that your connection might encounter.
How To resolve No Link To Dispatch Center SimpliSafe?
We assume you’ve already tried rebooting your device to fix the problem.
If it didn’t address the issue, you might be dealing with a problem that is more difficult to handle. The likelihood of this problem resonating within the SimpliSafe camera is relatively low.
In that regard, we’ll concentrate mainly on troubleshooting the connectivity of the air base center. Continue with the solutions listed below to resolve the no linked to dispatch Center issue:
- Reconnect Your Base Station
- Relocate The Base Station
- Hard Reset Your Base Station
- Re-Insert The Batteries
- Hard Reset Your Router
- Disconnect Devices/VPN
- Reset Your SimpliSafe Camera
1. Reconnect Your Base Station
Irrespective of whether the gadget is a modem or mobile transmitter, your base station is used to link up with the internet source using an Ethernet port.
Your way station will lose connectivity, and your SimpliSafe cameras will be disconnected if there is a problem with the cable.
We advise plugging the Ethernet back into the appropriate base station slot.
Ensure that the Ethernet cable’s other end is hooked into one of the Yellow starts on the router if one is being used.
You could also use the SimpliSafe app to connect with it.
Generally, the Alarm system re-arms by itself. The water sensor/motion sensors, whichever produced burglar alarm, will be deactivated when the alarm system is re-armed.
2. Relocate The Base Station
Ensure the network can find the device if you’re using cellular data to link your base station.
Offensive lines of sight between your base station and the network may cause connectivity drops. To obtain a good Network and stop connectivity dips, we advise moving your base twice close to a window.
Additionally, demonstrate that nothing is blocking the signal from your base station or covering it up.
Detach the base station and move it nearer to the keypad or remove the keypad from its bracket and place it more closely to the base station.
3. Hard Reset Your Base Station
We advise doing a hard reset on your base station first. This procedure will undoubtedly remove any issues keeping the station from connecting to the internet. Follow these procedures to perform a hard reset:
- Pull out the power adapter for your base station from the switchboard.
- When your base station feels fully called to touch, wait five minutes.
- The power adaptor should now be reattached and inserted firmly.
After finishing, turn on your base station and test the internet access.
4. Re-Insert The Batteries
Reinstalling the batteries is a beautiful approach to solving connectivity problems with your base station.
You must implement the steps mentioned beneath to replace the base station’s batteries:
- Get a Phillips head screwdriver to disconnect your base station from the wall plug.
- Invert the device, and at the bottom of your base station, loosen the screws holding the battery cover in place.
- Pause 10 to 15 seconds after rejecting the batteries.
- Place the compartment packs on your gadget and replace the batteries.
Power on the gadget once the batteries are in the base station and see if SimpliSafe would join at this time. Perhaps you need to change the sensor’s battery.
5. Hard Reset Your Router
Remove the power chord from your router, wait about five minutes, then plug it back in. Then, test the connection.
6. Disconnect Devices/VPN
Ensure to free up your network from excessive utilization by unplugging any connected devices that aren’t being used frequently. It would help if you also ceased using VPN software on desktops and browsers.
7. Reset Your SimpliSafe Camera
Now that you’ve established that the problem is not with the base station or your internet, you can concentrate on the SimpliSafe security cameras.
Resetting the device to factory defaults is the best solution for any problem.
Press the factory toggle on the rear plate of the gadget for 15 to 20 seconds to restore your simple save camera right now.
After a few minutes, the camera ought to begin flashing before rebooting.
Tips to evade the No Link to Dispatcher Message
You presumably want the message to never return after receiving it and need to go through the procedure of obtaining it to disappear.
No critical situation, like fire, smoke, carbon monoxide, medical issues, or water damage, is meant to be detected or prevented by the camera.
You can take the following moves to lessen the possibility that the No Link to Dispatcher notice will recur:
- Use WiFi
- Place the Base Station nearer to the Window
- Contact Customer Support
- Visit the official website
1. Use WiFi
While the device can use cellular data, a WiFi connection is more likely to result in optimal operation.
The system will then be linked to your local network rather than a center further away, offering an alternative to the Dispatch Center.
Sometimes it’s just more challenging to find strong cellphone signals. All of us have encountered dead zones or patchy service locations where calls frequently fail to connect.
Your SimpliSafe utilizes the same network and may experience similar problems. Therefore, try out your more reliable WiFi.
2. Place the Base Station nearer to the Window
Move the base station nearer to the window for better reception. Any potential cellular signal impediments and interference can be removed and resolved by moving the base station closer to the window.
The modem could provide a secondary connection to the monitoring service system.
After bringing it nearer to the window, you can go through steps 1 through 11 again to see whether the signal quality has improved. There is one more option. Get it repaired using your warranty.
3. Contact Customer Support
You may have a malfunctioning station or system if you frequently see the following error “No Link to Dispatcher” and need to restore the base station regularly.
Inform SimpliSafe customer service about the issue by contacting them. They can provide you with more advice or assistance. SimpliSafe warns you of potential problems with a flashing red light on the Base Station.
Call 1-800-297-1605 between 8:00 am, and 12:00 am ET to get in touch with SimpliSafe customer service. You can call them if you need answers for the emergency dispatch service.
4. Visit the official website
If you want to do some additional self-help troubleshooting, you may visit their online Help Center.
For example, if you have test button questions or queries in setting up the smoke detectors. And there are some local laws applies to CO detectors. Read them also on the website.
It is hugely suggested that you go through the installation instructions because you might need it to set the system up out of test mode and three days of practice mode.
And there are a lot of sensors you need to install, like entry sensors, water sensors, etc.
Always Install Water sensors on the floor. Water Sensors avert the leakage. Enter the serial number of your SimpliSafe system on the official website to know more about it.
Final Thoughts
The no link to Dispatcher SimpliSafe problem and setting up WiFi for Simplisafe have both been covered in this article.
The Simplisafe customer support staff is always ready to offer additional assistance if you have trouble doing any of these procedures.
FAQs
How Do I Reset My SimpliSafe Base Station?
Take the power adapter off.
Disconnect the battery cover by removing the screw and keeping it in place with a Phillips-head screwdriver.
Wait roughly 10 to 15 seconds before removing one of the batteries from the base station.
Why Is My SimpliSafe Keypad Not Working?
SimpliSafe detectors won’t function properly if the charge is too weak, they are still packaged from your purchase, or the gadget is far away from the base station. The keyboard won’t function if it is too far away from the base station or isn’t connected with it, just like SimpliSafe’s detectors won’t.
How Do I Power Cycle My SimpliSafe Base?
After waiting 10-15 seconds, take out one of the base station’s batteries. Connect the power adapter to your Base Station. It is generally best to reconnect the power adapter well before the battery. Install the battery again. After resealing it with the screwdriver, close the battery pack.
Why Is My SimpliSafe Base Not Connecting?
Check to see if your SSID is visible. If it is, go to your WiFi router’s network system settings and enable network discovery. To rejoin, try restarting your base station’s power supply. WiFi router reset.