Were you all hyped up to watch a football match with your friends on your Samsung LED television or binge-watch some TV series on Netflix, but your Samsung TV won’t connect to WiFi despite multiple tries?
Samsung has become one of the largest multinational South Korean-based companies globally. It is increasingly famous for its vast range of home and office appliances, from portable microwaves to laser printers and washing machines to heavy-duty centralized air conditioning systems.
Samsung Smart TVs are trending in this technological world with their large OLED screens, slim design, faster user interface, and instant multiband Internet connection through Wi-Fi and ethernet cable.
But recently, numerous user reports have been arriving from households worldwide informing of a general bug where the Samsung TV won’t connect to Wifi routers.
This connection issue occurs only on the Samsung TV model with a wireless chip. Through this article, we have provided various default fixes and a step-by-step guide for your help in self-diagnosis.
But first, we must find out what causes the “Samsung TV not connecting to the Wifi” issue.
Why won’t my Samsung TV connect to Wifi anymore?
There might be several reasons your Samsung TV won’t connect to Wifi networks around it. It might depend just on the device, the ISP, or both. We have mentioned some of the possible reasons below:
- General Bugs: Your TV settings or the Wifi router preferences can cause this Wifi connection problem. A simple reconnection or a factory reset fixes several widespread errors in your device.
- Outdated Firmware: Firmware controls the internal operation of your smart appliances, and the Wifi connection problem is dependent on your Samsung TV’s firmware. Updating the outdated firmware can fix this Wi-Fi issue.
- DNS Errors: The DNS Settings preconfigured in your Samsung Smart TV might conflict with the IP settings provided by your Internet Service Provider. The DNS Server has to be changed manually in this instance.
- Blocking of the Mac Address: Each ISP has a registered MAC address (mostly of your router) associated with every internet connection they provide. When different devices try to use the Internet, the ISP restricts the data because the Mac address associated with the IP address changes randomly. Complaining to them about this issue might help with this problem.
- Wrong Password Issue: If someone had changed your router’s password, and your TV was saving the previous one, then every time it tries connecting to the WiFi, you will face the Samsung TV won’t connect to the Wifi error. Only the reset network solution can help you from this error.
How to fix the Samsung TV won’t connect to Wifi network issue?
Now that you’ve identified the various causes of your Samsung TV’s inability to connect to WiFi, you can attempt to resolve them. The specific stages will differ based on the underlying cause of the problem, so follow the methods according to the issues of the mixes.
Let’s get started on the basic actions you need to take to perform self diagnosis of the device and resolve the WiFi connectivity problem on your Samsung TV.
- Restart or Power Cycle the Samsung TV
- Restart the Internet Connection
- Check is the Wifi router password is correct
- Temporarily switch to a different Internet Connection
- Reset Wireless Network Settings
- Perform Firmware Updates on Samsung Smart TV’s firmware
- Change DNS Server Configurations
- Check If Wi-Fi signal Strength is weak
- Edit Different Samsung TV Settings
- Switch to Ethernet Cable Connection (For Samsung TV with Ethernet Port)
- Install a WiFi repeater to Extend the Range
- Enable UPnP from router settings
- Factory Reset your Router
- Contact Samsungs’s Technical Support Assistance
- Contact Your Internet Service Provider
1. Restart or Power Cycle the Samsung TV
Before trying other complex procedures, restarting a device is the first and foremost step anyone should take.
The Samsung TV won’t connect to Wifi devices around you because the network settings become corrupt if the TV is powered off through the remote and remains like that for more than 15 minutes.
In this case, a simple restart might reset the settings and fix this issue. Follow the steps below to restart your Samsung Smart TV:
- Make sure that the Samsung TV is turned on.
- Locate and hold down the Power button on the remote control.
- Press and hold the Power button until the Samsung logo shows on your screen.
- After a few seconds, you will see that the red LED light will begin to flicker.
- Attempt to reconnect to the WiFi network once the television has been rebooted.
- Power on your Samsung television.
- Keep the television turned on for roughly 5-to-10 minutes before unplugging the power cable from the socket on the wall (do not use the remote to turn the TV off first).
- Wait about 30 minutes before turning on the television again.
- If the problem with the connection remains, move to the next step.
2. Restart the Internet Connection
Wifi routers often face the issue where it might seem that they are working correctly (even the blinking LED lights), but the Wifi network is disconnected from all the devices.
It is essential to reset network settings simply by restarting the Internet connection in these scenarios. Follow the steps below to restart your wireless network:
- Turn off the Internet Router’s power by disconnecting its power cable from the electric socket.
- Wait for 10-15 minutes before turning its power back ON.
- After powered ON, wait a few seconds before the Internet connection light turns green. You should now be able to connect your Samsung TV to the Wifi network.
3. Check is the Wifi router password is correct
Your Samsung TV saves the Wifi password, and it doesn’t require it to be entered every time you are connected to the Internet to watch something.
Somebody from your family might have changed the Wifi password without informing you, and therefore your Samsung TV won’t connect to the Wifi network that was already saved.
In this case, you can follow the steps below to make the saved password correct:
- Take your remote in your hand and press the Home button.
- From the menu on your Samsung TV, navigate the options in the following order: Settings > General > Network > Open Network Settings > Wireless.
- Select the name of the wireless network that you usually connect to.
- Type the password that you last remembered using. Click the Show Password option to verify what you have typed is correct.
- Click on the Connect button. If it says the password is wrong, find out who has changed the router password and know the correct one. Enter the new password on the Samsung TV, and you will be connected.
- If the password is correct, but the Samsung TV still won’t connect to the Wifi network, follow the other methods below.
4. Temporarily switch to a different Internet Connection
If your Samsung TV won’t connect to Wifi networks saved in its memory, you can try connecting it to a different wireless network unknown to it.
You can create a mobile hotspot on any Android or iPhone portable device with a good Internet connection and try to connect your Samsung TV to it.
If this method is successful, your Samsung TV is fine, and the problem exists with the Wifi Router or ISP settings due to mac blockage. Follow the steps below for suitable fixes:
- Open the Android or iPhone device, and enable the Mobile Hotspot or Wi-Fi Sharing option.
- For Android, head over to Settings -> Network and Internet -> Hotspot and tethering -> Wi–Fi hotspot, and enable the use Wi-Fi hotspot option.
- For iPhone, go to Settings -> Cellular -> Personal Hotspot and click on Allow Others to join.
- Ensure you know the mobile hotspot password before logging in with your Samsung TV. It can be found in the hotspot settings.
- When the name of the mobile device’s hotspot appears in the list of available wireless connections, connect to it and check to see whether the problem persists.
- If the TV is correctly connected to the mobile hotspot, the TV’s Mac Address is most likely being blocked by the internet router.
- You may contact your Internet Service Provider to get the Television’s Mac Address unblocked.
- Proceed to the next method to reset the network settings of your Samsung TV if you cannot connect to the mobile hotspot.
5. Reset Wireless Network Settings
If your Samsung TV cannot connect with a hotspot separate from your usual home wireless network, there must be a problem with the Network Settings that your Samsung TV uses while connecting with any network.
The problem of detection of a wireless network can be fixed by resetting the Network Settings through the following steps:
- If you watch a channel on the Samsung TV, go to the Home screen by pressing the Home remote button.
- Navigate to the Reset Network Settings menu through the following selection of options: Settings -> General -> Network -> Reset Network.
- From the pop-up window asking for your confirmation, select Yes and click on the Enter button.
- You will receive a prompt that the operation is successful, and you can connect to your wireless or wired network by clicking the Network Settings option.
6. Perform Firmware Updates on Samsung Smart TV’s firmware
Updating the outdated firmware is necessary for keeping your Samsung TV on par with the latest software updates and bug fixes. You must upgrade the device’s firmware according to your TV’s model and region.
You will have problems connecting to the internet if the firmware is not updated. We will use a computer to get the necessary firmware for your device since you cannot access the internet through the TV. Follow the steps below for more:
- Firstly, we must know the Samsung TV Model and the Firmware version installed.
- Turn On your TV, and go to the menu by pressing the remote’s Home button.
- Go to the Settings menu (Gear icon). And select Support from the left panel.
- Click on the About TV option, and a window shows the Model Code, Serial Number, and Software Version. Click a picture of them and pin them separately.
- Head to your computer with an Internet connection, open your browser, and go to this Samsung TV Support link.
- On the Search bar, type your Samsung TV Model number, and your TV will be listed there. Click on it to open.
- On the left pane, click on Firmware / Software. Scroll down, and you will see Upgrade File(USB Type).
- If the firmware version is newer than your TV, click the Download button.
- Open the downloaded zip file, and extract everything to a USB drive.
- Insert the USB into your TV’s external USB port.
- The Samsung TV will detect a new device. Click on Cancel.
- Go to Menu (Home button) -> Settings -> Support -> Software Update -> Update Now.
- Under the “Browse Files on USB Flash Drive” menu, click Yes.
- Click Yes again on the Update Now window.
- Your TV will restart after the firmware update, and you can see if the issue still exists.
7. Change DNS Server Configurations
Suppose you are receiving internet from a telecom operator that provides a static IP address. In that case, the chances are high that they also have a separate DNS server without which your Internet router cannot connect to the Internet.
To help your Samsung TV connect to Wifi routers, you must enter that DNS address after changing the DNS Mode to Manual. Follow the steps below to change the DNS mode and enter DNS Settings manually:
- Press the “Menu” button on the remote, followed by the “Settings” button.
- Choose “Network” and then “Network Settings.”
- Select “IP Settings” from the “Start” menu.
- Now, pick “DNS mode,” make sure the green checkmark is on “Manual,” and hit “OK.”
- Enter the preferred DNS server and click “OK.”
- Suppose the issue was with the DNS settings. In that case, you should now have internet connectivity, and you may use the “Samsung Smart Hub” button to automatically revise the attached devices’ settings.
8. Check If Wi-Fi signal Strength is weak
Check the wifi status of your Samsung Smart TV if it continues losing its internet connection. The connection is most likely unstable.
- The device may not have a stable connection if the wireless network shows just a few bars or is constantly flickering.
- Decluttering the area where your router is positioned is the easiest way to tackle this issue.
- Place it in a prominent area in your house, away from walls and furnishings that might interfere with its wireless signal.
- If you don’t have a choice but to install the router in a room with many obstacles, we recommend utilizing Ethernet cables to connect devices instead of WiFi.
9. Edit Different Samsung TV Settings
If the problem persists, the Samsung TV’s settings may be incorrectly configured (especially if it is not connecting with your phone’s hotspot). Several users have experienced success with the following settings. Remember that each user’s instructions will vary significantly.
Disable Samsung Instant
- Press the Menu button on the remote and open Settings.
- Scroll down and select General from the left pane.
- Find Samsung Instant On on the right side, and disable it.
- Restart your Samsung TV.
Disable Autorun Last App and Autorun Smart Hub
- Open the General section in your TV’s Settings menu.
- Open Autorun Last App in Smart Features.
- Disable it and restart your TV to see if the problem is fixed.
- If not, go to Smart Features (steps 1 to 2).
- Deactivate Autorun Smart Hub and test for Wi-Fi.
Change Usage Mode
- Open the Settings Page on your TV, and select the Support option.
- On the right pane, expand the Use Mode, and select Home Use.
- Use the default PIN 0000 if asked by the Samsung TV.
- Reboot the TV and check if the Wifi connection is working correctly.
Turn Off the Power On with Mobile feature
- Open the General menu in your TV’s Settings window.
- Select Network and then Expert Settings.
- Then deactivate Power on With Mobile (the Smart Things mobile app won’t operate afterward).
- Reboot your TV and verify whether the Wi-Fi problem is fixed.
Change Samsung TV’s Name
- Open the Settings menu through the Settings Remote button.
- Go to the Network tab, select Device Name, and enter a new name for your TV.
- Make sure the new name does not match other device names around you.
- Restart your TV and check if the problem is resolved.
Refresh Smart Hub Resources
- Select Source from the Smart Hub on your TV’s remote control.
- Now, tap the “A” remote button (red color) to force the sources to be refreshed, and then test to see whether the problem has been rectified by opening any of the applications (e.g., Netflix or YouTube).
Change Wi-Fi Region and Perform an SVC Reset
- Turn off your TV and put it in the “Secret (or Service)” mode before using it again (be very careful with the changes in the Service Mode as it can form ever-lasting harm to your TV). Press the following buttons on your remote in the sequence given below:(>> is the fast forward key)
- Info >> Menu >> Mute >> 1 >> 8 >> 2 >> Power.
- Inside the service menu, open Control -> Sub–Option -> and modify the WiFi Region to A.
- Click on Apply and reboot your TV.
- If changing the wifi region didn’t fix this issue, boot the TV into Service Mode and select SVC.
- Click on SVC Reset, and the TV will restart automatically.
Change the Country Settings of TV
- Launch the Smart Hub on your TV, and press the following key combination on your remote: (>> and << are fast forward and rewind keys, respectively)
- >> 2 8 9 <<
- On the Internet Service Location Setup window, change the country different from the one currently set and accept Samsung’s Terms & Conditions.
- Restart your TV and check if the Wifi issue is fixed.
Log in to your Samsung TV Account
- Go to the Smart Hub tab of the Settings menu.
- Select the Samsung Account option, sign In to your Samsung account or re-enter credentials.
Reset the Samsung TV Smart Hub Settings to Default
- Open the Settings menu, go to the Support page, open Self Diagnosis and select Reset Smart Hub.
- Enter the default PIN 0000, and press Enter to confirm.
- Wait for the completion of the reset procedure, and check if the issue is resolved.
Disable the Soft AP feature
- Launch Settings of Samsung TV and go to the Network tab.
- Select the Soft AP option, and press OFF to disable it.
- Reboot the TV and check if the issue persists.
Set IP Address and DNS settings Manually
- Head over to the Network section of the TV Settings.
- Select Network Status, open IP Settings and change it to Manual.
- Enter the proper IP address, Subnet Mask, and Default IP Gateway Address after contacting your ISP.
- Enter the DNS values provided by the service provider.
- Select Connect after changing the values.
- Check if the Wi-Fi issue persists.
Modify the Time Zone of Your TV
- Launch TV’s Settings window and open General.
- Select System Manager and click on the Time option.
- Open the Clock and change the TV’s Timezone. If it’s greyed out, change the Clock Mode to Manual.
- Reboot the TV and check if the issue is resolved.
Disable Smart TV AnyNet+ Feature
- Start Samsung TV Settings and go to the General tab.
- Select External Device Manager option, and select AnyNet+
- Disable it and check if the Wi-Fi issue is resolved.
10. Switch to Ethernet Cable Connection (For Samsung TV with Ethernet Port)
If your Samsung TV model comes with an ethernet port on its backside, you can connect the Internet cable to your router directly into that port. A direct connection is more reliable and faster than the router, and you can troubleshoot Internet connectivity issues quickly. Follow the steps below to know more:
- Pull out the grey LAN wire directly from the router ethernet port.
- Adjust it so that the wire can easily reach your TV.
- Push the ethernet cable inside the appropriate port of the Samsung TV.
- If you receive a notification to configure the LAN connection, enter the proper IP address and DNS settings.
11. Install a WiFi repeater to Extend the Range
Your Samsung television might not find your Wifi router among the list of available connections because the Wifi signal is too weak to reach the wireless modem inside the TV.
To fix this Wifi connection problem, we advise you to install a Wifi repeater close to the television so that it can extend and boost the Wifi coverage inside your house or office.
12. Enable UPnP from router settings
UPnP is enabled by default in routers. For privacy concerns, some users choose to deactivate it. UPnP facilitates the discovery and connection of your devices. If this feature is deactivated, Samsung TVs may have trouble connecting to WiFi networks, causing it to be disconnected automatically.
As a result, you should verify that UPnP is enabled on your router through the following steps:
- Open your router admin page (usually 192.168.0.1) on a connected computer.
- Login using the default username and password.
- Click Advanced > Advanced Setup/Network > UPnP.
- Make the UPnP option Enabled.
- Click on Apply, and your router will restart once.
13. Factory Reset your Router
If you had failed to achieve the desired result with a factory reset on your television and connecting an ethernet cable directly to the Smart TV works like a charm, it might be your router’s problem that your Samsung TV keeps disconnecting from the Internet. In such a case, follow the steps below to perform a factory reset on your router:
- Behind your router, there is a small round button with RESET written on top of it. There can also be a small hole in older models that you can push with a paper clip to reset your router hard.
- Keep the button pressed until the router lights turn off. Release it, and they will start blinking again.
- You must set up your router with all the IP settings and Wifi passwords once the hard reset is complete.
14. Contact Samsungs’s Technical Support Assistance
If all the methods above to fix the Samsung TV won’t connect to Wifi issue don’t work out, then as a last resort, you can try to contact Samsung’s Technical Support Assistance Service. You can:
- Visit their Service Center
- Contact them online or chat with them through WhatsApp
- Seek Remote Support from them
- Redeem Repair Services through your Warranty
15. Contact Your Internet Service Provider
You might not receive an Internet Connection on your Samsung TV because the Internet Service Providers are conducting a maintenance service in your area, have temporarily blocked your MAC address, or your pack validity has expired and hasn’t been renewed automatically.
The only possible way to understand these issues is to call up the Technical Support team of the ISP company or the telecom operators and ask them nicely if such problems are occurring.
Hope this article on fixing the Samsung TV won’t connect to Wifi issue helped return your television to its proper functioning stage. Please leave a comment below to let us know which method was successful in your endeavor and provide insight into other fixes for this issue.