PS4 Doesn’t Recognize USB Error: 6 Easy Solutions

Are you experiencing the PS4 doesn’t recognize USB drive or not recognizing USB storage error? Do you wish to solve it but are unable to find a suitable solution? If that’s the case, just take a deep breath and relax, because we’ve got you covered. I mention this because you will discover how to repair the PS4 won’t detect or read the USB flash drive issue in this article.

PS4 or PlayStation 4 is a game system with limited storage capacity. As a result, many PS4 users attach an external USB drive to increase storage capacity.

There are several applications for external USB drives when playing PS4 games. For example, you may need to transfer PS4 video files from a USB to a PC, or you may need to upload photographs to a USB to view them later. Maintaining a backup of your important PS4 files to avoid data loss in the case of a PS4 system breakdown of important files.

However, the PS4 occasionally stops reading and recognizing USB drives and their contents. The PS4 simply stops responding. In such a case, you should be aware that something has gone wrong with the USB itself.

PS4 Doesn't Recognize USB Error

Most Common Reasons for the PS4 doesn’t recognize USB drive error

1. Faulty USB Storage Device

The hard disc is normally good, but the USB bridge that connects the USB cable to the hard drive’s SATA interface is broken.

2. Faulty PS4 USB port

This can happen as a result of the PS4 USB port being abused.

3. Using a USB hub to connect the USB storage device

The PlayStation 4 does not allow linked storage devices through third-party media (USB hub).

4. A sudden power outage or electrical shock

This might have caused anything between the PS4 and the hard drive to be damaged, causing the PS4 to cease recognizing it.

5. Incorrect PS4 system software update installation

If you patched your PS4 but it didn’t go smoothly for any reason, this may be one of them.

6. Incorrect game/app installation or update

Over here, we’re saying the same thing. Furthermore, a faulty game/app installation or update will impair the overall performance of the PS4 system.

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7. Tainted PS4 database

The explanation is frequently overly simplistic, and you must fix the faulty PS4 database.

Error Situations

This error message is most commonly seen in three scenarios.

When using the external storage system as extended storage and attempting to access it via the “USB Storage Devices” section, this error notice frequently occurs with no error code.

It also happens when you utilize an external storage device to backup your data. When you go to the “Saved Data in System Storage” page and select the “Copy to USB Data Unit” option, this error message shows. When attempting to update PlayStation 4 software using a USB storage device.

Fixing the PS4 Won’t Recognize USB Drive Error

  1. Completely turn off the PS4
  2. Try with another USB storage device
  3. Clear the CMOS Memory
  4. Link the PS4 Storage to your PC
  5. Format USB Drive To FAT32 or exFAT
  6. Format NTFS Drive To FAT32 Via Windows Explorer

Completely turn off the PS4

The first step in troubleshooting and fixing any issue with the PS4, including Error [SU-41333-4], is to switch it off entirely. Unplug it from the power source and wait 3-5 minutes before turning it back on. Use a branded USB drive. This process assists the PS4 in recovering from any errors produced by an unexpected electrical short.

Also, detach the USB storage device from the PS4 during this procedure, and before turning it on, reconnect the USB storage device while the PS4 is off, then turn it on to see if it works. A working PS4 suddenly stops reading external hard drives.

Try with another USB storage device

If you have another USB storage device, it is strongly advised that you use it on PS4 to determine whether the PS4 USB port or the previous USB storage device is producing this problem. Format your external HDD or SSD on your PS4.

Different USB storage

Clear the CMOS Memory

Corrupted CMOS memory data might result in a slew of issues with the PS4 system. That’s why it’s always a good idea to clean the PS4 CMOS memory chip while troubleshooting. The disadvantage here is that you must be technically smart or literate in order to carry out this operation since it is not as simple as it appears.

Link the PS4 Storage to your PC

As a result, once connected to a PC, you should see a notice confirming that the system has correctly identified the linked USB drive. Otherwise, if the USB storage device is faulty, you will see a notice similar to the one below.

USB device not recognized

Alternatively, the system may not respond at all. Then this is a negative sign. It means that the external hard disc isn’t working at all. It is possible that you may have to purchase a new one as a result.

The PS4 system fully encrypts USB storage devices that are utilized as additional storage. As a result, after your PC identifies the disc, it will appear in the “This PC” folder, but with no extra information.

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Simply click Cancel to avoid formatting the disc. Otherwise, you will lose all of the data on the external storage device.

But what if the HDD isn’t in the “This PC” folder? Don’t be concerned; it occurs frequently. Simply navigate to Control Panel -> Administrative Tools -> Computer Management -> Storage Management to get started. It should be listed there as unallocated storage.

If you see this, you may be confident that the USB storage device is in good working order.

Format USB Drive To FAT32 or exFAT

If your USB drive has the NTFS file system, the PS4 gaming console will not recognize it. As previously stated, the PS4 only supports the FAT32 and exFAT file systems.

As a result, you must convert the NTFS file system on the USB device to the FAT32/exFAT file system. The steps to format your USB drive to the FAT32 version or an exFAT are given below if you do not already know how to.

  • Connect your USB drive to your computer. In Windows 7, right-click “My Computer” or “This PC” in Windows 10. Then, select “Manage.”
  • Under Storage, select “Disk Management.”
  • Select “Delete Volume” from the menu that appears when you right-click on the USB device. Your USB disc is now empty and shown as Unallocated.
  • Right-click on the free disc and choose “New Simple Volume.”
  • To proceed, follow the onscreen instructions. Finally, choose “Format this volume using…”. You may pick exFAT as the file system here.

You may also format an NTFS disc to FAT32 using Windows file explorer.

Formatting device

Format NTFS Drive To FAT32 Via Windows Explorer

One of the most basic techniques of formatting a disc and resolving PS4 is to ensure that the USB storage system is not connected by accident. Simply said, your disc is formatted as NTFS and is incompatible with PS4. Let me inform you that the PS4 only recognizes exFAT and FAT32.

As a result, if you have another file system on your USB storage, the PS4 will not detect it and will not be able to utilize it. The file set is not given. You may easily format the NTFS USB disc to FAT32 in Windows Explorer. Then proceed as follows:

  • Connect the USB flash drive to your device. Right-click a USB device in Windows Explorer, then select “Type.”
  • Another window will appear as a result of this. You may select “exFAT or FAT32” in the File System section.
  • You may change the label for the volume here. The default setting is “Fast Format.”
  • Finally, select “Start” to begin a quick format of your USB device.

This is one of the most basic techniques for formatting the drive and resolving the PS4 the USB storage device is not an attached problem. Simply said, your disc is formatted as NTFS and is incompatible with PS4. Let me inform you that the PS4 only supports exFAT and FAT32 file systems.

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So, if your USB storage has a different file system, the PS4 will not recognize it and will continue to issue the “cannot be utilized” error.  The steps are as follows:

  • Connect your USB flash drive to your computer. 
  • Open Windows Explorer, then right-click on a USB disc and select “Format.”


When you connect a USB drive to your PS4, if it fails to read/recognize the disc, it will often display the following error messages:

  • “The USB storage device is inoperable. “The file system is unsupported.”
  • “PS4 USB storage device not connected”
  • “PS4 no longer recognizes external hard drive”
  • “There is no USB storage device attached.”

Take a look at the screenshot of the error message. These error messages are generated for a variety of reasons, including:

The fact that the PS4 won’t read a USB update might be due to a file system constraint. When you connect your USB drive to the PS4, it will display that the PS4 external hard disc is no longer recognized. In such a circumstance, compatibility must be considered.

Error shown

Allow me to inform you that some older USB storage devices are incompatible with PS4. Furthermore, the PS4’s USB interface is distinct from those of other gaming systems. As a result, inserting a USB disc is quite tough. If the interface of your USB drive is too large, you will most likely fail to plug it in. In truth, you believe you have linked it to the PS4, but it is not.

Obviously, you can settle the issue that the USB storage device file system is not supported by PS4 effortlessly under the help of the AOMEI Partition Assistant. Services like disk cloning and OS migration are some of this entity’s functions. It is able to assist you to manage the disk more conveniently.

FAQ(Frequently Asked Questions)

How Do I Factory Reset My PS4 Without Logging In?

Turn off your computer and unhook any cords. Don’t put it in Sleep Mode. Hold down the power button on your PS4 for roughly 8 seconds or until you hear two beeps.

Which USB Flash Drive Is Compatible With PS4?

A flash drive can be used to increase system storage for games and programs. You’ll need a USB 3.0 flash disc with a capacity ranging from 250GB to 8TB. Insert the flash drive into the PS4’s USB port on the front.

How Do You Hard Reset A PS4?

– Please sign in to your account. Navigate to the Settings menu.
– Select Initialization, then PS4 Initialization. To execute a full factory reset, select “Initialize PS4”, then “Full” on the following screen. Sony.
– Choose Full, then Initialize.
– Select Yes to confirm your selection.

Why PS4 Can’t Read Or Recognize USB Flash Drive?

If your PS4 USB storage device cannot be utilized, this is due to a file system constraint. In other words, your USB drive is formatted as NTFS, which is incompatible with PS4. The PlayStation 4 can only detect the file systems exFAT and FAT32.