Networking and the internet are a huge and mandatory part of computers and the lives of people, today. Having no internet is inconvenient. It is more annoying when you have an internet connection but you are having problems trying to connect with it.
There are several variations of this issue and this article will help you fix issues related to the “Problems with Wireless Adapter or Access Point” error message on Windows 10 computers.
What causes the Problems with Wireless Adapter or Access Point error message on Windows 10?
The main reasons that you face this issue of not being able to connect with the internet, in this case, are as follows –
- Faulty wireless network adapter
- Driver errors
- Corrupt or faulty system services
- Hardware damage
Techniques to fix the Wireless Adapter or Access Point problems on Windows 10
These are the different solutions to the issues that can arise related to the Wireless Network Adapter and the Network Access Point on your PC.
- Enter the correct password
- Try using an Ethernet cable to connect to a network
- Update the Wi-Fi driver software
- Remove and Reinstall the Network Adapter driver
- Reboot the network router
- Reset your active Network Profile
- Run Power Cycles
- Enable the Wireless Adapter
- Enable WMM for the network router
- Deactivate the system antivirus temporarily
- Disable the IP helper on your PC
- Flush the network DNS and Reset the TCP/IP settings
- Run the Network Troubleshooter for the adapter with connectivity issues
Fixing the problems with the Wireless Adapter or Access Point on Windows 10
Following are the solutions that can be used to fix all the issues that arise on your PC, related to the Wireless Adapter or the Access Point.
Enter the correct password
One of the most hilarious reasons that can stop you from connecting to a network on your computer is entering the wrong password. It is a common mistake that anyone can make. It is important to remember the correct password and enter them without mistakes.
The password could be case-sensitive and may contain numerals or special characters. If the password is correct, the device will be able to access the network’s IP address and connect to the network.
Try using an Ethernet cable to connect to a network
If Wi-Fi does not work for you, your hardware alternative for this issue is to use an ethernet cable to provide an internet connection to your computer. You can get a LAN cable of sufficient length from a nearby electronics dealer and connect one end of the cable to the router, while the other end goes into your computer’s LAN socket.
A wireless modem may have more than one LAN port behind it, this means that you can help more than one device get connected to the internet with the help of cables and a few more devices with the Wi-Fi feature, without compromising on the bandwidth.
Update the Wi-Fi network drivers
If you have suspicions of a faulty or corrupt Wi-Fi network adapter’s driver software causing issues, there are two ways to replace it with a different Wi-FI driver. You update it to a newer version or remove and reinstall it again. When these processes are done, you’ll either have the latest version of the WiFi driver or a corruption-free WiFi driver.
Use these steps to update the Wi-Fi adapter driver on your computer.
- Open the Quick Link menu (Windows key + X). You can also right-click on the Start button to open this menu. Some users may refer to this menu as the Power User menu.
- Choose the Device Manager option and you’ll be able to see all the devices on your computer.
- Locate the Network Adapters device and click on it.
- Once the Network Adapters section unfolds, you’ll have to find the wireless adapter driver and right-click on it.
- Select the Update driver option, from the context menu.
- In the Update Driver wizard window, select the Automatically search for updated driver software option. This will search your system for existing driver updates.
- You can also browse the system for updates by selecting the Browse my computer for drivers option and choosing the driver to be installed.
- Once the process is complete, reboot your computer for
Remove and Reinstall the Network Adapter driver
The second alternative for getting a fresh driver to fix the problem with the wireless adapter or access point is to remove the existing driver and install it again. These are the steps to uninstall the Network Adapter.
- Open the Device Manager window through the Run tool (Windows + R keys, devmgmt.msc command).
- Locate the Wireless adapter that cannot offer network connectivity and right-click on it.
- From the pop-up menu, choose the Uninstall device option.
You can alternatively open the device properties window by double-clicking on it and selecting Uninstall device from the Driver tab.
- In the prompt window, click on the Uninstall button to remove the device and its driver.
- Restart your computer and then, open the Device Manager. You should be able to see the Wireless adapter again. This means that the driver has been newly installed after being removed.
If your driver was corrupt or outdated, it is possible that you’ll face a problem with the wireless adapter or access point on your computer. These two steps should be able to solve this issue when this is your cause.
Reboot The Network Router
Every router has a reset button that will reboot the network connectivity that is provided for your computer.
It is a small button that is positioned at the back of the router. Use a thin toothpick or a pin to push this button and hold it for around 5 seconds. When you get network connectivity again, you will receive a reset network. A simple resetting will usually fix network-related issues on any device.
Reset Your Active Network Profile
A network profile is a set of network connection-related settings that are applied to the network when your device is connected to it. This can differ from one network type to another. If the configuration is not sufficient for the active network, you’ll have a problem with your wireless adapter or access point. Since this problem is a wireless adapter or access point-centric one, we give you the procedure that is needed to reset the wireless network profile on your computer.
Here’s how you can reset the network profile for the active wireless connection.
- Open an elevated Command Prompt window. Find the Command Prompt launcher option, right-click on it and select Run as Administrator.
This will give you the privilege to make changes to the computer’s configuration.
- Copy and paste the following command and execute it with the help of your Enter key.
netsh wlan delete profile name=”WiFi Network Profile Name”
- You might be reconnected from the current network and you will have to get connected to it again to check if you still have a problem with the wireless adapter or access point.
Your network will now have the default configuration. Any network-related changes that you want to make will have to be made again.
Run Power Cycles
For a wireless network to be connected to your device, there are three devices involved – Wireless Router, a Wireless modem, and the computer itself. This has to be done only when the IP address of your network begins with 169.254. This is known as Automatic Private IP Address (APIPA) which refers to the system event, where an IP is aligned to the device automatically.
First, take a look at your IP address.
- Open the Run tool (Windows + R key), type cmd in the command space and press Enter to execute it.
- In the command prompt window, type in ipconfig and hit the Enter key on your keyboard.
- In the operation results, check the Autoconfiguration IPv4 Address section to see your IP address.
If your IP begins with 169.254, follow these steps to perform a power cycle of the modem, router, and computer.
- Turn off your computer, modem, and router. Use the switches and do not pull the power cable out.
- Switch the modem on and wait for all the lights to glow.
- Then, switch on the router.
- Start the PC
You should now be able to get internet connectivity again.
Enable the Wireless Adapter
There are chances for the wireless adapter to be disabled and this might cause a problem regarding the network. There could be no particular reason, why your adapter gets disabled. These are the steps to re-enable a disabled network adapter.
- Open the Start menu and search for the Network Connections option.
- Launch the best search result and the Network Connections window will open.
You’ll see all the network connections that are or were connected to the computer, previously.
- Check if you have any disabled connections on this page. If there is, right-click on the option and select Enable to activate the network.
If the network was available, the computer will be able to connect with it again and you shouldn’t see the “Problem with wireless adapter or access point” error.
Enable WMM for the network router
These are the steps to enable the WMM feature.
- Launch the Device Manager (devmgmt.msc) window with the help of the Quick Link menu (Windows + X), search bar, or Run tool (Windows + R).
- Navigate to the adapter that is the base of the “Problem with Wireless Adapter or Access Point” error and right-click on it.
- From the Wireless adapter context menu, select Properties.
- In the WiFi adapter properties dialogue box, go into the Advanced tab.
- Here, scroll down in the Property section to locate the WMM property.
- Select it and choose the Auto option in the Value drop-down menu.
Deactivate the system antivirus temporarily
Every third-party antivirus tool and the Windows Security feature have a firewall that filters the content that is seen with the help of an internet connection, on your computer.
This was placed in the Windows OS to prevent any form of online threats from entering the computers. However, these features can mistake a legitimate process, file, or online entity to be some form of malware or threat.
You might have to disable them to see, if it was the firewall that was responsible for the “Problems with wireless adapter or access point” error on your computer. The Windows Firewall can be disabled on the Windows Security page (Windows Settings > Update & Security > Windows Security > Firewall and network protection).
If you use a third-party antivirus, you will be able to disable the antivirus temporarily, by right-clicking on the antivirus option in the task tray and choosing the option that will turn it off for a certain duration of time.
During this time, your computer will remain vulnerable to threats from the internet. Only use this method if you are willing to put your digital privacy and the contents of your computer at risk.
Disable the IP helper on your PC
The IP helper is a Windows Service that enhances network connectivity on your computer. With a wrong set of configurations, this service could be the factor responsible for the “Problem with wireless adapter or access point” problem.
These are the steps to stop this service.
- Open the Services app. You can search for it and then, launch the search result that is on top.
- Scroll down to the IP helper service.
- Right-click on it and click on the Stop option from the pop-up menu.
This should give you access back to the internet.
Flush the network DNS and Reset the TCP/IP settings
Another method to fix the “Problem with wireless adapter or access point” issue is to reset the IP and DNS settings with the help of certain script lines.
Open the Command Prompt tool and run the following commands, one at a time, by pressing Enter, after each command.
- ipconfig /release
- ipconfig /flushdns
- ipconfig /renew
- ipconfig /flushdns
- nbtstat –r
- netsh int ip reset
- netsh winsock reset
Reboot your system and see if the connectivity issues still exist.
Run the Network Troubleshooter for the adapter with connectivity issues
Troubleshooters are built-in solutions to all issues that can be used to detect and fix them, without having to do much work. Since our problems lie with the Network adapters, we will troubleshoot the adapters to check if this issue can be fixed by the Windows OS itself on your system.
This is the method to run troubleshooting of the Network Adapters.
- Locate the network icon on your taskbar. It can be found inside or near the task tray.
- Right-click on it and choose the Troubleshoot problems option.
- Choose the adapter to scan for problems.
- If problems are detected, the window will show you solutions for it. Select the apply this fix option.
After the troubleshooting is complete, you should be able to connect to the network again.
These are the different methods that can be used to fix the “Problems with wireless adapter or access point” error on a Windows 10 computer. If none of these methods work, you could be having damaged wireless receiving hardware. You might want to consult with technical support staff regarding this issue. Happy browsing!