In earlier times, when computers/devices were in the developing stage it was tough to do any maneuvering on the computer systems. The first mouse was invented by Douglas Engelbart In 1964, which made a great revolution in performing tasks quickly, with the later developments standard connector the PS/2 port (a 6-pin mini-DIN used to connect mice and other peripherals to a computer system) was used to connect the mouse to system.
Today, most of the mice are wireless, connected to universally serial bus (USB) receiver ports, or the wired ones, which are connected to USB ports. This was adapted due to versatility, easy use, and easy construction of USB ports.
Sometimes an issue may occur where the mouse/keyboard stops responding in windows but works in BIOS. There are several queries asked over the internet regarding this; some of them are given below:
- “Keyboard and mouse smoothly work in BIOS but stops working on a startup of windows. Does anyone have an answer for this query?”
- “My mouse suddenly stopped working on the Windows home screen, but it works in BIOS.”
- “When I switch on my personal computer in the BIOS, the mouse works in BIOS, but when I try to load Windows, it stops responding.”
- Does anyone have a solution for my problem “my system mouse does not respond in windows but works fine in BIOS”?
After logging in the windows, the home screen looks usual, but the mouse cursor does not work or doesn’t respond to maneuvering. The USB mouse malfunctioning can be seen in any of the versions of windows, say windows 98, Windows XP, Windows 7, Windows 8.1, or the latest one, windows 10.
There are several ways in which the problem of mouse malfunction can be resolved. We have listed the top 3 ways that have worked for most of the time when we are facing this issue. You can try these solutions one by one.
Refer to this article if you are having System Service Exception BSOD (bug check 0x0000003B).
Top 3 Ways for Mouse only Works in BIOS but Stops Working on Windows 10
- Test Your USB Mouse on another personal computer/device
- Fix USB Mouse Not Working in Windows 10 but Working in BIOS problem by Installing Correct Motherboard Drive
- Replace your USB mouse with PS/2 Port Mouse and Repair the Faulty Mouse Driver.
Meanwhile, when you are fixing the problem, you can use a PS/2 mouse on your device or your laptop’s touchpad.
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Here are the instructions to perform the above tasks
1. Test Your USB Mouse on another personal computer
- Incompatibility between the inbuilt mouse driver and windows 10 may create a USB mouse problem not working in Windows 10.
- Before performing any corrective step to make your USB mouse work, first, make sure you have a working mouse. First, check your mouse on any other personal computer/device; if it’s working fine, then your mouse is in working condition; otherwise, your mouse is faulty, and you need to replace it with the working one.
- After checking the mouse, check if your USB port is faulty or not; if it is faulty, use another slot that is working.
- If both the mouse and the slot are working fine but the mouse is not working in windows 10, try to boot your personal computer/device safely.
The steps you need to perform to enter into safe mode are given below.
There are two methods to boot your personal computer in window 10. Both methods are shown below.
1. Through restart again and again
- First, restart your personal computer/device conventionally.
- When your windows 10 is getting ready to boot, and you see the windows sign on your screen then, press and hold the power button on your cabinet until your computer boots again.
- Again repeat the above step until a repair window is shown on the screen. Fig is given for reference.
- Now go to safe mode and press enter or any of the first three options as shown in fig.
2. You can also start the computer/device in safe mode by following the below steps
- Press window key + I; this will open windows settings or just go to start and open settings.
- Select on Update & Security, then go to Recovery
- Under the Advanced startup section, click on Restart now.
- After that, your computer restarts to the Choose an option screen; from several options, select Troubleshoot – Advanced options – Startup Settings – Restart. You may be asked to type your BitLocker recovery key if you have used BitLocker.
- After your computer restarts again, you’ll see a list of alternatives. Select fourth or press F4 to boot your PC in Safe Mode. Or, if you’ll need to use the safe mode with the Internet, select 5 or press F5 for Safe Mode with Networking.
Check out this article if you want Error Code 12: This device cannot find enough free resources that it can use.
2. Install correct motherboard driver to fix mice’s issue not Working in Windows 10 but Working in BIOS
Due to an out-of-order motherboard driver USB mouse stop working compatibility in windows 10, but it works perfectly in BIOS. If this is the state, then you need to update your motherboard driver. There will probably be a CD-ROM with your computer package from which you can install the compatible version of the motherboard driver. If not, then follow the following steps to solve the driver issue.
- Use another computer to download a compatible driver.
- Go to the website (official) of your motherboard provider (let’s say gigabyte in this case)
- Go to or search for a driver compatible with your motherboard (you can see a model of the motherboard in your pc catalog or search dxdiag in the Run window.)
- Download, save, and transfer the downloaded driver file to your personal computer and install using the keyboard.
- If there is no keyboard, then make your USB flash drive bootable and boot while restarting your computer.
- After installing successfully, restart your computer and see if the problem is resolved or not.
- If the problem is still there, follow other corrective measures given below.
If the above-given step looks like a cumbersome process, you can circumvent it using a one-click driver download, save, and install utility for these tasks. Here is the list of many software you can use to accomplish the task.
Here is the step guide for installing and updating through the Driver Talent.
- First, download and install it on your personal computer.
- Launch drivers talent in your pc with windows 10 and scan your computer for any missing, broken, outdated, or incompatible drivers.
- Click the repair button or install the latest version of the drivers from the list automatically. Choose the drivers one by one if you need to update the software manually. Once the download process gets completed, it will start to install one by one.
- Once done with installing, restart your system to make the update to come into effect.
3. Fix USB Mouse Not Working Error by Using PS/2 Port Mouse to Repair the Faulty Mouse Drivers
If you are using any desktop or have a PS/2 mouse, then you can temporarily use that mouse to fix any errors in USB mouse software.
- Plug the PS/2 Mouse in your motherboard mouse port (mouse port will be light green, do not get confused with keyboard port, which is purple in color.)
- Go to the My Computer, then right-click on it – then manage–Device Manager and double click to expand the entry Mice and other pointing devices or Human Interface Devices or Universal Serial Bus Controllers.
- Find your USB mouse device and right-click on it.
- Then click on uninstall Devices.
- Meanwhile, use your PS/2 mouse to do any activity on your personal computer.
- After performing the above steps, go to your mouse provider’s official site and install the latest version of the USB mouse driver, or you can use the driver mentioned above update utility tools like driver talent.
Operating system files corrupted.
Windows 10 operating system is a conglomeration of a plethora of small files that work in tandem to support proper functioning. Sometimes these files get corrupted by multiple ways like virus attack, malware, deletion, etc.
The above problem may cause the mouse and keyboard to work improperly or not work at all, leading to difficulty working in windows 10. In earlier versions of Windows, for say Windows 98, Windows XP, and Windows 7, there were no inbuild drivers in windows, but later versions of windows inbuilt supporting drivers are present.
To resolve the above problem, follow the below-given steps.
- Insert windows disk into CD-ROM or flash drive containing bootable windows into the USB port. (USB port should be woking one.)
- Restart your personal computer/device
- Open the boot menu while your computer is restarting. (boot menu key will be shown on the monitor screen itself, if not, then usually “delete” key is boot menu key: press key continuously.)
- Select cd-ROM or flash driver, whichever is the case as your boot disk.
- Windows setup will start to load from the given options; click on the repair option to repair windows or add any missing file, corrupted file.
- All the in-built drivers will get updated accordingly.
Update windows to the latest version
To update your windows 10, follow the given steps.
- Go to start and open settings or search setting in the windows 10 search bar.
- In settings, click on update and security.
- Go to the windows update tab and check for updates.
- If there is any update regarding your device, update it.
- Restart your device and see if the problem is solved or not.
Hope this article helped you to resolve your mouse issues. Check out this article if you want to fix the screen calibration resetting after Windows 10 Creators Update.