8 Fixes: Logitech Unifying Receiver Not Working

A Unifying receiver is a small piece of hardware used to receive signals from wireless devices. And a Logitech Unifying Receiver is used to receive and manage all wireless Logitech devices connected to your PC or Laptop.

Usually, a receiver looks like a compact USB flash drive. You can manage your wireless devices with one unifying receiver, provided they come in a set. 

So if you’re one of those users experiencing technical issues connecting your Logitech peripherals with your Unifying Receiver. Then you’re at the right place. This article will discuss errors you may face using Logitech Unifying Receiver and how to fix them.

logitech unifying receiver not working

What Are The Major Reasons For The Logitech Unifying Receiver Not Working Error?

Following is the list of reasons for which users are facing this error:

  • Windows Updates- Some potential Windows updates blocks all Logitech peripherals from connecting with the Logitech Unifying Receiver. Uninstall the update(s) that interferes with the working of your receiver.
  • The PC doesn’t have the Logitech Unifying Software- If your PC or laptop doesn’t have the Logitech Unifying software, you may face such an error.
  • Mismatched Configurations- The underlying configuration settings of your Unifying receiver may be incorrect, leading to not working error.
  • Missing or Corrupt Driver Files- Any piece of hardware requires matching Software to operate. USB driver files such as “usb.inf” & “usb.PNF” may be missing or corrupt, which leads to this error.
  • Third-party Applications- If your computer has already installed a similar software such as MotioninJoy, the conflict arising from similar logic may lead to an error. Disabling the third-party application and local driver files and Software may solve this error.
  • Power Saving Feature- If you configure “Allow this computer to turn off the device to save power,” the USB port may turn off to increase battery life.

Solutions To Fix The Logitec Unifying Receiver Not Working Error

Below is a list of potential solutions that can solve the Logitech Unifying Receiver not working error on your PC:

  1. Power Cycle Your Computer
  2. Install Logitech Unifying Software
  3. Download & Install Logitech SetPoint
  4. Uninstall Recent Windows Update
  5. Disable Power Saving Feature For USB
  6. Check The Integrity Of USB Driver Files
  7. Uninstall Problematic Software
  8. Update Logitech Receiver Drivers & Firmware

1. Power Cycle Your Computer

Power cycling means draining every iota of electricity running through your computer. Power cycling will make your PC or Laptop refresh all temporary memory and configuration settings.

  • Shut down your computer. 
  • Disconnect all cables and other stuff from your PC.
  • Unplug the Power cable of your computer.
  • Press & hold the Power button for a minute.
  • If you’re using a Laptop, then unplug the battery.
  • Wait for about 5 minutes before putting all connections back in their place.
  • Power On your computer.

Check if the issue has been resolved by power cycling your computer.

2. Install Logitech Unifying Driver Software

Logitech launched a Unifying software to ensure smooth operation and hassle-free user experience. Installing this Software into your PC or Laptop can make it easier for the receiver to sync with your computer and other Logitech devices. It also helps you manage multiple peripherals and add or remove devices that use the Unifying receiver.

Download the installation file onto your computer. Click on Download Now.
  • Run the file.
  • Restart your computer once after installation. 
  • Then launch the Logitech Unifying software in Administrator mode. 
launch the Logitech Unifying software in Administrator mode

Now you can try to connect your Logitech devices with the receiver and check if they are working correctly.

3. Download & Install Logitech SetPoint Software

Logitech SetPoint lets you customize the styles of your mouse & keyboard buttons, touchpad & number pad settings, and other device settings on your PC. Another plus point of this Software is that it automatically detects any Logitech devices connected to the PC.

  • Click this link to visit the Logitech Support SetPoint website.
  • Choose your OS version from the drop-down menu, then click Download Now.
Choose your OS version from the drop-down menu, then click Download Now.
  • Install SetPoint. Restart your PC after installation.
  • Right-click the SetPoint shortcut on your Desktop and click Run as administrator.

If everything works properly, you can see notifications for new Logitech devices connected. 

4. Uninstall Recent Windows Update

The previous section discussed that the ‘not working’ error might occur after users installed a specific Windows update. So if other solutions don’t work for your computer, try uninstalling your recent Windows updates.

  • Press Windows Key + X Key. Click on the Control Panel option.
Press Windows + X. Click on the Control Panel option.
  • Click Windows Updates.
  • Select the option “View installed updates” from the left pane.
Select the option “View installed updates” from the left pane.
  • Right-click on the installed update(s) and click Uninstall.
Right-click on the installed update(s) and click Uninstall.
  • After the uninstallation, restart your computer correctly. 

Now try reinserting the Logitech Unifying receiver. Check if it is working correctly. If so, take precautions not to install that particular Windows Update again.

5. Disable Power Saving Feature For USB Receiver

Power-saving features are standard in Laptops. The power-saving feature shuts down unnecessary programs to increase the battery life. So if you find your mouse or keyboard stops working, it may be the Power Saving feature that killed the USB driver. Disabling may help you solve the Logitech Unifying receiver not working issue.

  • Open the Run dialog box by pressing Windows + R key.
  • Type in “devmgmt.msc” and click on Ok.
Open the Run dialog box by pressing Windows + R key.
Type in “devmgmt.msc” and click on Ok.
  • Scroll down to the bottom of the Device Manager list, and expand the Universal Serial Bus Controllers option.
  • Search for the Logitech Unifying receiver device. The name may contain the keyword “USB Enhanced Host Controller.”
  • Right-click on the device, and choose Properties.
Right-click on the device, and choose Properties.
  • Go to the Power Management tab.
  • Untick the checkbox option “Allow this computer to turn off this device to save power.”
  • Click on Ok.
  • Restart your computer and check if the receiver and devices are working correctly.

6. Check The Integrity Of USB Driver Files

Try to check the integrity of USB drivers. Every hardware requires a corresponding software(driver) to work in proper condition. A USB driver is responsible for smooth operation between USB devices and the computer. So if the driver is missing or some files are corrupt, then the USB Port will not work correctly.

  • Open the Windows Explorer on your computer.
  • Type the following in the address bar “C:\Windows\INF”
  • Search for two files, ‘usb.inf’ and ‘usb.PNF’.
  • You can type usb.inf & usb.PNF in the Windows Explorer search box.
Search for two files, ‘usb.inf’ and ‘usb.PNF’
  • If they are not present in the folder, then download them online.
  • Alternatively, you can copy these two files from another computer with the same version of the operating system installed.
  • After installing the required driver, restart your computer.

Now you can check if the issue has been resolved, and your computer can connect with all Logitech products.

7. Uninstall Problematic Software

A conflicting third-party software can also be a significant reason why the receiver is not working correctly. This situation is more noticeable with Software similar to Unifying receiver. One prevalent example of such Software is the MotioninJoy Gamepad tool.

Uninstalling similar Software from your PC or Laptop can potentially solve the error bugging you.

  • Press Windows + X. Power Menu will pop up on the screen.
  • Select the Control Panel option.
  • Navigate to Programs-> Uninstall a program.
  • Alternatively, you can also run the code “appwiz.cpl” in the Run dialog box.
  • Right-click on the Software or program you want to uninstall.
  • Click Uninstall.
  • The uninstallation wizard will start working on finishing the process. Wait till the process is complete.
  • Restart Windows once after the operation. 

Now check whether the issue has been resolved. If not, you may need to erase the associated device drivers of the Software (MotioninJoy).

Uninstall Device Drivers Related To Third-Party Software

  • Open the Run dialog box by pressing Windows + R keyboard keys.
  • Type “devmgmt.msc” and hit the enter key.
  • Search for all the device drivers installed by the Software.
  • Right-click a driver, and choose Uninstall.
  • Click Ok when asked for confirmation.

Hold on! The process isn’t complete yet. Some files remain in your system. Go to the Registry and locate the destination folder of these files. Then erase them.

Delete The DS3 Files From The Registry

  • Open the Run dialog box by pressing Windows + R key.
  • Type regedit in the text field, and click on Ok.
Open the Run dialog box by pressing Windows + R key. Type “regedit” and click on Ok.
  • From the top toolbar of the Registry Editor, click on Edit, then on Find.
From the top toolbar, click on Edit, then on Find.
  • In the search bar, type “DS3”, then click on Find.
  • Search complete, then right-click on every DS3 file on the screen, and choose Delete.
Search complete, then right-click on every DS3 file on the screen, and choose Delete.
  • Close the Registry, and restart your computer.
  • Plug all your Logitech devices and the Unifying Receiver, and check if they are working correctly.

8. Update Logitech Receiver Drivers & Firmware

Updating the Logitech Unifying Receiver driver and associated device firmware can solve the error your computer is facing. The process is super easy and automated. Follow the step-by-step guide and update all your Logitech drivers & firmware.

  • Download the Logitech Driver & Firmware updates from this link.
  • Depending upon your computer’s OS, you can download the file compatible with Mac or PC.
  • Run the file. The Logitech Firmware Update tool will launch on your computer.
  • Click Continue.
  • The program searches for Logitech devices connected to your computer and needs a Firmware Update.
  • If a device needs an update, then select the Update option.
  • And if all devices are up-to-date, then choose Close.
  • Restart your computer, and plug in the Unifying Receiver and Logitech devices. Check if they are in proper working condition.

Conclusion

Do not be anxious when you find that your Logitech Unifying Receiver is not working and unable to connect with your Logitech peripheral device. This article provides solutions to overcome this error and restore the connection to its optimal state. You need to pinpoint the source of the error and apply the corresponding fix.