Internet Explorer freezes randomly when recording a Secure Web application

Internet Explorer freezes randomly when recording a Secure Web application

Problem

[Net An. Warning (1590: d10)] Request Connection: Remote Server @ xx.xxx.x.xxx:443 (Service=) Failed attempt #1. Unable to connect to proxy (@ xx.xxx.x.xxx:xxxx): sid = xxxx, rc = 10056)

[Net An. Warning (1590: d10)] Request Connection: Remote Server @ xx.xxx.x.xxx:443 (Service=) Failed attempt #2. Unable to connect to proxy (@ xx.xxx.x.xxx:xxxx): sid = xxxx, rc = 10056)

Cause

In secure http communication, the "handshake" syncs the server and the client up with the encryption methods and keys that will be used for the remainder of the communications. A successful handshake creates the new "secure key" that the remainder of the connection will be using.

In this case, the Client tries to set up a secure connection (ssl handshake) every time, instead of using the "secure key" that was created during the first successful handshake, for the remainder of the session. The ssl handshake succeeded on the some attempts but was failing on other requests, and that is why Internet explorer was freezing randomly at different steps in the Business Process.

Fix

In the Registry change

[HKEY_CURRENT_USER/Software/Mercury Interactive/LoadRunner/Protocols/WPlus/SSL/OpenSSL] "ReuseSSLSession" value to 1

By doing this, we are ensuring that the "secure key" created during the first successful ssl handshake, is reused for the entire session instead of the client trying to do a ssl handshake every time.

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1 thought on “Internet Explorer freezes randomly when recording a Secure Web application”

  1. This is the error I am having but OpenSSL in my registry does not have ReuseSSLSession. Should I add it or look for a different problem.

    Thanks,
    Barry

    Reply

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