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Using HP PC Hardware Diagnostics UEFI on Windows 10

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HP PC Hardware Diagnostics is a UEFI (Unified Extensible Firmware Interface). It performs diagnostic tests. It checks the computer’s hardware is functioning correctly and isolates hardware issues. Identify and diagnose hardware failures. The utility operates within the Windows operating system.

It is pre-installed on new HP PCs. in case it isn’t pre-installed, then download. Following a recent Blue Screen on my Windows 10 PC. I received the Boot Device Not Found message. Also, the option to press F2 for System Diagnostics.

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Meaning: HP Computer Hardware Diagnostics UEFI?

hp pc hardware diagnostics uefi

HP PC hardware diagnostics UEFI is exceeding the Basic Input/Output System. The Unified Extensible Firmware Interface (UEFI) is firmware code from a chip on your motherboard. It provides further capabilities (BIOS). UEFI passes hardware control over to the operating system. UEFI works with the BIOS to initialize the computer or tablet’s hardware.

Methods To Perform HP PC Diagnostics UEFI

HP Support Assistant makes it simple to run a variety of hardware diagnostic tests and system tests.

  • Perform symptom tests in HP Computer Hardware Diagnostics UEFI
  • Test hardware with HP Diagnostic UEFI from a USB Device
  • Perform component tests in HP
  • Install HP PC Hardware Diagnostics
  • Using HP PC Run Diagnostic Tests (battery test)
  • Test hardware using HP Support Assistant
  • Run the HP PC Hardware Diagnostics Fast Test

1. Perform symptom tests in HP Computer Hardware Diagnostics UEFI

Symptom tests are used to determine the root cause of a condition. In Hardware Diagnostics for Windows, symptom tests are not available.

  • To switch off the computer, press and hold the power button for at least five seconds.
  • Turn on the computer and repeatedly press ESC, once per second or so. Press the f2 key when the menu appears.
F2 key
  • Click Symptom Tests on the Hardware Diagnostics UEFI menu.
  • In the list, find the symptom that best describes your computer problem. Press enter after typing the corresponding number into the field at the bottom of the screen.
computer problem
run quick or extensive test
  • Wait for the tests to finish. On the Issue screen, you can see an estimate of how long each test will take.
Wait for the tests to finish
  • On the Test Logs page, review the results and note down the test type and failure ID (24-digit code) when you contact HP Customer Support.

2. Test Hardware with HP Diagnostics UEFI from a USB Device

The HP computer Hardware Diagnostics software can’t test the computer’s hard disc. Use a USB to run the tests.

  • On a USB, download and install the most recent version of Computer Hardware Diagnostics (UEFI).
  • Turn the computer off. 
  • In a USB port on the machine, plug the USB with Hardware Diagnostics in.
  • After turning on the computer, continually press the Esc key until the Startup menu appears.
  • The machine cannot be started from a USB storage device. Press f2 to select System Diagnostics and temporarily disable Secure.
  • Choose your favorite language from the drop-down menu.
  • The version number and USB are displayed on the HP PC Hardware Diagnostics home page.
  • The system is now ready to be put through its paces.

3. Perform Component Tests in HP

Individual computer components are individually selected and tested using component tests.

In Windows, go to the Component Tests menu.

  • Use the procedures below to open the Component Tests menu in Windows when it usually starts.
  • Search for HP PC Hardware Diagnostics for Windows in Windows and choose Run as administrator.
  • If you already have it, go to the HP Computer Hardware Diagnostics website and download the most recent version.
  • Click Component Tests from the main menu.
Component Tests
  • To expand the selection, click the plus symbol next to each component.
  • Depending on the components installed on your machine, your Component Tests menu may differ.
components installed on your machine

When Windows refuses to start, go to the Component Tests menu.

  • Use the steps below to open the Component Tests menu when Windows doesn’t start.
  • To switch off the computer, press and hold the power button for at least five seconds.
  • Turn on the computer and repeatedly press ESC, once per second or so. Press the f2 key when the menu appears.
  • Click Component Tests from the main menu.
  • The menu Component Tests appears.
  • Depending on the components installed on your machine, your Component Tests menu may differ.

4. Install HP PC Hardware Diagnostics

When you can’t get Windows to start, go to the HP Computer Hardware Diagnostics website and download HP PC Hardware Diagnostics UEFI.

If necessary, copy HP PC Hardware Diagnostics UEFI to a blank USB. By deactivating Secure Boot, you can access them from a USB drive. See HP PCs – Secure Boot for details on how to disable Secure Boot (Windows 10).

  • Visit the Hardware Diagnostics website to get the most recent version.
  • Click Download HP Diagnostic UEFI on the HP computer Hardware Diagnostics website’s Unable To Boot Windows.
  • Choose a place for the file to be saved, then click Save.
  • Double-click the.exe file in the location on your computer or flash drive where you downloaded it. The wizard for installing InstallShield appears.
  • Next should be selected.
  • Accept the license agreement’s conditions and move on to the next step.
  • Select a location for the files to be saved, then click Next.
  • Save files for HP PC Hardware Diagnostics UEFI installation in this folder.
  • For the installation, choose a language. Then press OK.
  • The wizard is installing HP PC Hardware Diagnostics UEFI.
  • To access the Setup Wizard, click Next.
  • Select the HP PC Hardware Diagnostics UEFI program’s installation location, then click Next.
  • Select UEFI Partition on Hard Drive to download onto the computer for testing.
  • Select USB Flash Drive to download to a USB drive.
  • Install should be selected.
  • To create the HP TOOLS partition, select Yes.
  • Wait for the software to finish installing. To exit the wizard, click Finish.

5. Using HP PC Run Diagnostic Tests (battery test)

HP PC Hardware Diagnostics (UEFI) examines the battery and, if necessary, calibrates it. The Battery Check takes roughly two minutes, and the calibration process can take up to two hours.

  • To perform the Battery Test, follow these steps:
  • Click Power > Battery > Run once from the Component Tests menu. 
  • The results of the battery check are displayed on the screen once it is completed. Click Battery Details for more details on the battery.
  • Click Troubleshoot if the battery fails a test.
  • To try to fix the problem, follow the on-screen instructions and then click Yes.
  • If the issue persists, select Yes to contact HP Customer Support.
  • When contacting HP Customer Support, write down or copy the failure ID (24-digit code) and product ID. The data is also available in the main menu’s Test Logs.
  • If your computer is connected to the internet, go to the HP Customer Support website by clicking NEXT.
  • If your PC is not attached to the network, scan the QR code provided with your mobile device to access HP Customer Support.

6. Test Hardware Using HP Support Assistant

HP Support Assistant makes it simple to run a variety of hardware diagnostic checks. Learn how to use HP Support Assistant Diagnostics to check for hardware issues.

  • The Support Assistant Diagnostics window will open.
  • Under the Troubleshooting and Repairs tab, you’ll find Support Assistant Diagnostics.
Troubleshooting and Repairs tab for my pc
  • Download and install the recent version of Support Assistant if necessary.
  • Search for an open Support Assistant in Windows.
  • Choose My notebook from the drop-down menu, then choose your computer from the device list.
  • Click See all fixes and diagnostics in the Fixes & Diagnostics section. Click Launch under what you want to perform from the options below:
    • Fix your network
    • Fix your audio issues
    • Optimize your performance
    • Check your operating system
    • Diagnostics
    • Run hardware diagnostics
    • Diagnose any printer issues
    • Check your battery
  • Observe the on-screen directions to get to the section for the problem you’re trying to solve.

7. Run the HP PC Hardware Diagnostics Fast Test

The Fast Test quickly checks your system to ensure that all of its major components are working correctly. The Fast Test is divided into two parts: a first pass and a second pass, with each pass consisting of many tests. The Fast Test consists of bios setup default settings.

  • Find and open the HP PC Hardware Diagnostics for Windows software on Windows.
  • If you already have it, go to the HP Hardware Diagnostics website and download the most recent version.
HP Hardware Diagnostics
  • Click System Tests from the main menu.
  • Select System Fast Test from the drop-down menu.
Select System Fast
  • Once, press the Run button.
Run button
  • Each component’s remaining time and test results are displayed on the screen while the test is underway.

Conclusion 

When Windows fails to boot, the UEFI version will be used. It looks for problems in RAM, memory, and the hard drive. If it fails, the 24 digit failure ID will be displayed.