How to collect Sprinter WIAgent Logs

Log File Collection Instructions

· Navigate to <Sprinter Install Folder>\bin\ folder, open WIAgentLogCfg.ini and set logging level to 4

· Set the log file path in WIAgentLogCfg.ini (ensure the path exists)

· Start Sprinter and reproduce the scenario – attach all Sprinter logs and WIAgentlogs.

Additional Tips:

Before collecting the logs .In order, to reduce the amount of data/information collected in the log files.

· Unload unnecessary add ins, load only the essential add ins

· Disable mirroring (if it is already enabled), unless the issue is specifically with mirroring

· Also it would be helpful if the actions performed are captured in a WebEx movie, that way the steps in the log file can be correlated with user actions.

READ  Error message "Sprinter is not installed on your computer. For sprinter installation instructions. select Help->Add-ins Page" when tried to run manual test from HP ALM 11 SP3 patch 8

Leave a Comment