Google pay is one of the most commonly used apps where transactions can be made with a UPI pin. It makes your purchases more manageable as it works like a digital wallet.
However, there might be some glitches that will cause Google Pay Not Working Issue.
Many people encounter these issues, and they can be solved by making the necessary changes in the app. This article provides 11 different solutions to solve the Google pay working issue.
Solutions to Fix google pay not working Issue
- Check For App Updates
- Check Whether Your Card is Updated
- Make Sure the Phone Number is Correct
- Check the Internet Connection
- Contact Your Bank/ Card Issuer
- Clear the Cache Files
- Troubleshoot a Grayed Out Card
- Uninstall and Reinstall the App
- Change Your SIM Slot
- Contact Your Bank’s Customer Care
- Contact Google Pay
Methods to Fix Google Pay Not Working Issue
1. Check For App Updates
The first thing you should do when you get the “google pay not working” issue is to check the app update.
Even though the automatic updates are turned on on your phone, it is better to visit the play store. Follow the steps below to check for app updates.
- Open the google play store app on your phone.
- Search for the Google pay app.
- You should update the app if it says update instead of open.
Sometimes, the app updates could also cause the issue. If your app was working fine before the update, then there is a problem with the update.
Check the latest reviews in the review section and find out if others are complaining about the update issue.
If that is the case, wait for a week or so, Google pay will solve this update issue, and your app will function normally.
2. Check Whether Your Card is Updated
Did you recently change your bank account or receive new credit or debit cards? Then you have to verify the card information details in the Google pay app.
It is also important to enter your name as it is mentioned on the card.
For example, your card might have your middle name, and if you forget to enter the middle name, then an issue will arise. Follow the steps below to verify the card information details.
- Open the Google pay app on your phone.
- Click on the profile picture at the top right corner.
- Click on the Bank accounts option.
- Under payment methods, you will see your bank account details and check whether you have to edit any details.
3. Make Sure the Phone Number is Correct
This is one of the common mistakes many people make. This could happen when you set up Google pay on a new device, or you could have changed your phone after setting up the app.
This is one of the basic security measures; hence it is essential to check whether the phone number is correct.
- Open the Google pay app on your android device.
- Click on the profile picture at the top right corner.
- Click on the Settings option.
- Click on personal info.
- Ensure that your mobile number is correct or not.
- If your mobile number is incorrect, click on the edit option and enter the correct mobile number.
- This will appear only if you manually enter the mobile number during the setup process.
4. Check the Internet Connection
A reliable internet connection is important when you pay for online and physical retailers. Since Google pay works on mobile data and Wifi connections, ensure that the Wifi connection is proper and not interrupted.
If the connection is weak, your payments will fail and cause a “google pay not working” issue.
If you know that you will be in an area where the network connection will be poor, carry a physical card with you so there won’t be any connection issues.
Sometimes retailers have their own Wi-fi network for their customers to use. But it is not recommended to use public networks for online transactions and payments.
This is because a hacker can track your card details and use them. It is better to avoid using public Wifi networks.
5. Contact Your Bank/ Card Issuer
After verifying everything and the issue exists with a specific card, you have to contact the bank or card issuer.
To check that, try to use another card. If the problem is limited to one card, you might have insufficient funds or have been frozen for some reason.
6. Clear the Cache Files
Clearing the cache files works not only for Google pay but also for other apps. Cached data will help the apps to work faster.
Also, it will hinder the app when too much data is stored. Follow the steps below to clear the cache files.
- Open the Settings app on your android phone.
- Scroll down and click on Apps.
- Click on Manage apps.
- Click on the Google pay app.
- Click on the Storage option.
- Click on the clear data option to clear cache files.
7. Troubleshoot a Grayed Out Card
For those who try to pay out with the grayed-out card, several problems could occur. If your card got stolen and you want to verify the card, click the card in google pay and make all the necessary changes.
If it was incorrectly reported stolen, click on verify and change your card. It might take 48 hours for you to complete the process.
A temporary change will occur in your credit card with an 8-digit code. You must enter this code in Google pay to complete the verification process.
If you cannot use your credit or debit cards for a particular purchase. Then it could be that the retailer won’t accept specific credit or debit cards.
In that case, you have to try another bank account’s credit or debit card and make it a default card.
If your card is expired and you have not noticed it, you won’t be able to do any transactions. Contact your bank and apply for a new card.
8. Uninstall and Reinstall the App
However, if nothing works and the issue is not in the card, you can try to uninstall and reinstall the app.
Sometimes this method might work. After uninstalling the Google pay app, restart your phone, as it will give you a clean start.
9. Change Your SIM Slot
This is a common problem that most of them generally ignore. The Google pay account mobile number should always be in the SIM 1 slot.
If you place it in the SIM 2 slot, then problems will occur. Check whether your SIM is set correctly or not.
10. Contact Your Bank’s Customer Care
Some banks will not allow you to add accounts to Google pay, or it might restrict you from adding to any payment wallet. Contacting customer care will help you find the exact problem of the issue.
If it’s a bank restriction issue, add an account from another bank. If there is a bank server error, you must wait until the server issue gets resolved and also check the payment info if any money got debited from your account.
11. Contact Google Pay
If nothing works, then you can get help from Google pay. The app has a help option. Using that, you can report the query.
It will be answered within 24 hours. Follow the steps below to contact Google pay.
- Open the Google pay app on your phone.
- Click on the profile picture icon at the top right corner.
- Click on the Settings option.
- Click on Help and feedback.
- Click on Get help.
- If you cannot find the solution for your issue, click on the Need more help option.
- Google pay will respond to your query within 24 hours.
Conclusion
I hope the above solutions would have given you an idea about fixing the google pay not working issue.
Almost everyone in the world uses Google pay. If a problem arises, we won’t be able to do digital transactions. Hence it is important to solve the issue immediately to make contactless payments easily.
