15 Solutions to Fix Crashing Apps on an iPhone or Android

It is not possible for anyone to not know what an app crash is because everyone who owns a mobile or a computer has faced a lot of crashes when they use their device. This can be very annoying, especially when your computer or mobile is frozen or closes abruptly, without any warning.

While the details about computer crashes are more extensive than those of mobiles, we made this little article to help you prevent and/or fix an app crashing on your Android phone or iPhone

Why Do My Apps Keep Crashing On My Phone?

There are a few reasons that can possibly cause an app crash on your mobile phone, be it powered by Android or iOS. These are the factors that can cause the app crashing issue on your mobiles.

  • Incorrect Installation Of The Applications

If the application has not been installed properly, it is bound to not function properly and so, these incomplete or damaged apps crash because of not being able to run as programmed. The same can also happen when the application or its setup (.apk file) has been downloaded from an unknown source, other than the Google Play app, which isn’t recommended by the phone’s UI. 

  • Not Enough Storage

Insufficient storage can cause your phone to become slow. Too many files can clog your storage and can cause not only application crashes but also phone crashes and slow application performance. Certain apps have crashed immediately after being opened because of the lack of adequate storage.

  • Occupied RAM

There could be a lot of background applications running on your phone. This will occupy your RAM and prevent other applications from running properly or make them crash. If this situation extends, it will nibble away at the performance and life of your memory, gradually. 

  • Weak Internet Connection

If the applications require a network connection, it is important that your phone has access to a good network. Without the needed internet, you will face application lag, and high latency, or the application might not even run.

  • Hardware Issues

If there are certain components damaged inside your phone’s chassis, applications that require them will not be able to function. For example, if your camera is damaged, you will not be able to use apps that require the camera or they may keep crashing constantly

Methods to fix the App Crashes on your Android phone and iPhone

  1. Kill all active processes
  2. Stop the Crashed Application
  3. Reboot Your Mobile device
    • Android Devices
    • iPhone 7 and earlier models
    • iPhone 8 and other later models
  4. Contact the App developers
  5. Check for App Updates
  6. Update your phone’s UI
  7. Share your iPhone’s analytics
  8. Retrieve your frozen iPhone
  9. Uninstall and Reinstall the Application
  10. Clear the cache memory and app data
  11. Clear the Storage Space
  12. Check your Internet Connection
  13. Clear the Cache Partition
  14. Factory reset your mobile
  15. Consult a service center

Fixing the App crashes on your mobile device

Most of the following methods to fix the “apps crashing” issue on your mobile can be applied to both your android device and iPhone. Method 7 and 8 are two exclusive methods for iOS devices. The settings may differ from every phone’s User Interface (UI), so will have to adjust them according to yours. 

Note: Some specified references and the screenshots used here are from the MIUI version

1. Kill all active processes

We discussed in a paragraph above that an occupied RAM can make your computer slow and also, cause applications to crash. Your first steps should be to clear the applications that are running on your phone’s background and then try running the program that crashed earlier. 

Active applications window

Your phone may have different ways to bring up the active processes page on your phone, which is the mobile equivalent of a task manager. These are the ways to bring up this screen on your Android device.

  1. There is a dedicated icon at the lower part of your screen or below the screen, that opens the processes page when tapped.
  2. Touch your screen and swipe up from the bottom to open the running apps page.
  3. If you have an old mobile with a home button, some phone models will launch the active apps page.

If you have an iPhone, swipe your screen up, with your finger, from the bottom to the middle of your screen. If you have an iPhone 8 or an older model, you have to press the Home button twice. 

Once this screen appears on your iPhone or Android, swipe the running apps to the left or right and out of the screen to close it. Some android mobiles might require you to swipe the apps up or down to end them. If you are looking to end all the applications on your phone, there should be an X icon or a Close all button that will save you from swiping all your apps away.

2. Stop the Crashed Application

If a program does not respond to your taps or keeps closing repeatedly, when you launch it, this means that the application has crashed or is crashing. You can stop this application by force and relaunch it to see if the crashing stops.

This is how you can forcefully stop the app that crashed.

  1. Open the mobile’s settings app and go into the Apps or Applications settings. 
  2. The next screen will show you a list of all the apps running on your phone. Some phones may have an option that says Manage Apps or a different phrase that implies the availability of options to work with the applications on your phone.
  3. Locate the application that crashed and touch it.
  4. Tap the Force Stop button and confirm it in the prompt box. 
Force Stop icon for a running application

Open the application again, after these steps, to see if it functions smoothly.

3. Reboot Your Mobile device

This procedure is for any device that runs into problems. Be it a computer, mobile phone, modem, or any other smart device, a restart will fix the issue in most circumstances. These are the steps to restart your mobiles.

Android Devices

Press and hold the Power button to make the boot settings appear. Here, you have to select Restart. Old phones may not have the restart option, so you have to shut it down and push the power button again and hold it until the phone turns on again.

Reboot option in the boot settings page

iPhone 7 and earlier Apple devices

Push the Sleep/Wake button at the side or on top of your iPhone to make the Power Off slider appear. Swipe this slider to the right to switch your iPhone off. Push the power button till the Apple logo appears to reboot it.

iPhone 8 and other later models

Newer iPhones have a different method Push the Volume down button and the Sleep/Wake button, at the same time, so that the Slide to Power off screen appears. Slide it with your finger and restart it by pressing the power button again.

4. Contact the App developers

If you think that the problem lies with the application, you can send a mail to the app’s developers, Most apps have the contact details on the platform, which lets users download them. You can also leave a review for the app that crashes on your mobile. If many users have reported this problem, you will receive a minor update resolving this issue.

Contact information for the developers from Innersloth

5. Check for App Updates

An out-of-date application can also malfunction and crash without warning. You can check the source of the application if there are any updates available. The source for mobile apps is usually the Google Play Store, iOS AppStore, or the developer’s website.

The Update option for Among Us on Google Play

If the Automatically update apps feature is enabled on your phone and you have a good wi-fi connection, all the apps on your phone will be updated. 

6. Update your Phone’s UI

It is important to update the User Interface of the phone as it can improve the functioning of the mobile overall. This is very similar to updating your computer’s Operating System (OS). If updates are available, you will receive a notification that tells you that you have pending updates. You can open it or open the Settings app and go into the update settings, and tap Update. Make sure that you have an internet connection. You have to reboot your system when the download is complete.

7. Share your iPhone’s Analytics

iOS records statistics about the iPhone’s statistical performance. If this information is allowed to be shared with Apple, you may be able to find a solution for this issue. This is quite safe and simple if you follow these steps.

  1. Open the Settings app on your iPhone. This is usually placed on the iPhone home screen.
  2. Go into the Privacy settings and then, choose Analytics.
  3. Tap the Share iPhone & Watch Analytics & the Share with App Developers toggle switches to enable them.

Hereon, the statistics of your iPhone and bug & crash reports will be sent to the developers at Apple to rectify the detected errors.  

8. Retrieve your frozen iPhone

Another major symptom of an app crash on your iPhone is it being frozen. If you experience the same issue, you have to reset the device by force. 

These are your steps to “defrost” different models of the iPhone.

  • iPhone 6 and older – Push the round Home button and the Sleep/Wake button simultaneously.
  • iPhone 7 – Push the Volume Up button & the Sleep/Wake button together and hold it.
  • iPhone 8 and newer – Press the volume up and volume down buttons, one by one, and then, push and hold the Sleep/Wake button till you see the Apple icon.

9. Uninstall and Reinstall the Application

This is a very efficient method to fix the crashing error on your android device or iOS mobile if the app has been installed incorrectly. 

To uninstall the application, you can touch and hold the app icon and drag it to the small slot on your screen named “Remove” or “Uninstall”. You will see a small prompt asking you if you want to confirm the app’s deleting, once you release the finger. If your computer has an application manager, you can use it to delete the app

You can install it back from where it was downloaded, in the first place. Make sure you download the latest version of the application.

10. Clear the cache memory and app data

Unnecessary app data and memory stored in the mobile’s cache partition can cause an app to crash on android smartphones. If you clear app data and wipe cache partition on your mobile, this will help fix the android apps crashing problem on your mobile. Here’s how you can clear data for specific applications.

  1. Launch the Settings app on your phone. 
  2. Go into the Apps settings from the list of system options.
List of available applications, both in-built and downloaded

This option may also be named the Application Manager or something similar. 

  1. Select the app that crashed and you’ll be taken to a page with the app’s statistics.
  2. Now, touch the Clear Data and Clear Cache buttons. Some phones have only the Clear data button.
List of available applications, both in-built and downloaded

This will remove all your app permissions and previously saved data for the select application. You have to allow the permissions again when it is opened.

11. Clear the Storage Space

If your phone’s memory is full, this will slow down your device. If this issue has not been looked into, the device will require professional care. Users will have to delete unwanted data like images, videos, music, documents, and other files. You can back these up to cloud storage or an extra SD card.

12. Check your Internet Connection

Applications like online shopping apps or online multiplayer games require networks to be used. Such apps tend to be unresponsive when they do not detect a network. Check if your device is connected to wi-fi or if the cellular data feature is active. You can also perform a speed test to check how fast/slow your internet is since a slow network connection can be insufficient for these apps to run.

13. Clear the Cache Partition

Many users do not know about the Recovery mode on their mobiles. This is a feature that can be used to access the motherboard software with a limit. The methods to launch your phone into Recovery mode can be different on every mobile. You can take a look at the manual that comes with your mobile or the brand website for instructions regarding this. 

14. Factory reset your mobile

Factory resetting your mobile is the last method that you can take to fix apps that keep crashing issues on your mobile phone. A factory data reset can help fix the app’s keep crashing issue on your phone. 

The steps to perform a factory data reset, if you are an Android user, are as follows.

  1. Open your phone’s Settings. The icon is, generally, an unique gear icon that differs with every UI.
  2. Locate the Backup and Reset option or something similar. 
  3. Go to the Factory Reset menu or a different menu, that contains the resetting option.
  4. Tap the option that will reset your system and agree with the disclaimer window, which will ask you if you are sure that you want to reset your phone.
The Erase all Data option

This will take several minutes to finish. You will have to reinitialize your phone once the resetting completes.

15. Consult a Service Center

If all of the above methods do not work for you, your only option is to talk to a professional. If your mobile was brought from a store, you can take it to them. A valid warranty can cut you a lot of costs.

Frequently Asked Questions

How do I get my apps to stop crashing?

There are several things you can do to keep your phone’s apps from crashing: End all currently running tasks, clear your phone’s cache memory, download and install any necessary upgrades (apps and UI), and clean up some space on your phone, and force stop the app.

Why do my apps keep closing?

Your phone’s apps may be constantly crashing due to a lack of space or RAM or a weak internet connection, faulty installation, downloading from an untrusted source, or damaged hardware.

How do I stop my Android apps from crashing?

To stop your android apps from crashing, make sure that you have a good internet connection, keep your applications up-to-date, install applications completely and properly, and retain a considerable amount of free space on your phone.

Why are my phone apps crashing?

Your phone apps crash at times because of insufficient storage, full RAM, weak internet connection, no internet connection, incomplete installation, or damaged hardware components

Meet the Author

Abdul Rahim has been working in Information Technology for over two decades. Learn how Abdul got his start as a Tech Blogger , and why he decided to start this Software blog. If you want to send Abdul a quick message, then visit his contact page here.