8 Best Firestick Troubleshooting Ideas For Common Issues

Firestick is a user-friendly device, but it can suddenly develop issues like every hardware. Here are some tips and tricks to help you work through the problems.

firestick troubleshooting ideas

Amazon Firestick is one of the best devices for streaming the most popular entertainment apps if your TV doesn’t connect or you prefer to use a streaming device. It comes with a USB device and a remote, which helps you watch your favorite Netflix shows whenever you want. You can easily install other third-party apps.

But even the modern cutting-edge tech isn’t flawless. When the firestick stops working, it wreaks havoc on your magnificent party. A frustrating experience nonetheless. You can’t stream any content from Netflix, Hulu, or mirror content on your smartphone screen.      

Take it easy because you, fortunately, have come to the right place. This article has rounded up the most common issues and what you can do to resolve each one.  

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Firestick troubleshooting ideas and How to Do it?

Troubleshooting the firestick is a simple process that needs a few tweaks here and there. First, try to identify the cause of the problem, such as FireStick not responding or a No Signal Error.

Then, look for solutions accordingly. For instance, in the above example, Firestick not responding could be due to the remote being defective, while a No Signal Error can occur because of loose connections.

Follow the article, in the same manner, scroll to the issue you face, and resolve the matter accordingly.

TV and Firestick Connection Issues

Do you receive a “No Signal” error or a blank screen when connecting to Firestick?

No Signal

Follow these instructions to fix the problem quickly:

  1. Restart the Fire Stick
  2. Check the HDMI Connection
  3. Firestick Remote Not sending the Signal
  4. Defects of FireStick

1. Restart the Fire Stick

First, you should try doing a power cycle. Simply turning the power on and off can solve a lot of problems. To restart your FireStick: 

  • Press the “Home” button for a few seconds.
  • Navigate to “Settings”
  • Scroll down and click on “My Fire TV.” 
  • Find and click “Restart” to restart your device
Restart

2. Check the HDMI Connection

A loose connection between Firestick and the HDMI port is one of the most common causes of FireStick-related errors. Follow these instructions regarding the HDMI port:

  • Inspect the FireStick connection with your TV. If you’re not using an HDMI extender, and the FireStick is loosely attached to the TV, or you see a slit-like space, snub the FireStick tightly to your TV.
  • Alternatively, try inserting your Firestick into another HDMI port. If that works, it’s a done deal! The stumbling block was the faulty HDMI port.

Remember: 

Visit your company TV store to fix the defective HDMI port.

 Defective HDMI port

3. Firestick Remote Not sending the Signal

The Firestick will not power on if it cannot receive a signal from the Firestick TV Remote due to two possible reasons:

  • The remote may not work because the batteries are dead. Use strong, energetic AA-size batteries as FireStick remotes work on Bluetooth, not infra-red.
  • Physical and liquid damage could have affected the remote. Inspect the remote for these defects.

4. Defects of FireStick

The final reason for a “No Screen” or blank screen error is either a hardware defect or a software bug of FireStick. In this case:

  • Examine the FireStick for hardware defects like a broken HDMI cable or a burned-out internal circuit. You may notice a strong unpleasant smell coming from the FireStick.
  • The FireStick operating system may be missing due to several reasons.
  • A corrupt hard drive or BIOS errors are the leading causes. In this case, your only option is to buy a new FireStick.      

Frozen Firestick Screen

You bought the FireStick to watch your favorite shows on Netflix, not a blank No Signal Error screen. Follow these steps if your FireStick screen freezes, stop responding, or remains on.

1. Check the Remote Batteries

Once again, install fresh remote batteries if you observe that the Firestick screen has frozen. The Alexa remote consumes more energy than a standard remote.

2. Clear Cache and Clear data

Over time, Firestick fills up with so much information that it runs slowly, and eventually, the screen hangs. In most cases, the issue is with one application, and the other apps work fine. Here are the instructions to clear cache and data:

  • Open “Settings and swipe right to Applications
  • Scroll down to Manage Installed Applications
  • Locate the application that isn’t working and click on it
  • Perform three operations. First, force stop the application, clear data, and finally, clear cache
  • Now open the application and see if it works
clear data and cache

Screen Mirroring Issues

Screen Mirroring allows you to view photos from a phone or laptop on a TV screen. It usually works seamlessly, but it can present problems at any moment. Here are some things to watch for before you do screen mirroring:

Turn On “Enable Display Mirroring”

Here’s how to mirror your android/iOS Phone and Windows/Mac to your Firestick:

  • Open the Settings menu of your FireTV device
  • Go to the Display and Sounds tab
  • Scroll to Enable Display Mirroring

By enabling this feature, other devices can communicate with your Fire TV much more effectively.

Enable Display Mirroring

Using the Same WiFi Network

Screen mirroring requires your device and FireStick TV to be on the same Wi-Fi network. Moreover, ensure that devices are within the 30feet range of each other. 

Amazon fire sticks Buffering Issues

Try these things if you see the little circle of doom going round and round regularly.

1. Restart Fire TV device and WiFi Router

A simple restart clears memory, ends background processes, and speeds up your device. Hold the select and pause buttons for about five seconds to restart your Fire TV. You can restart your WiFi router by switching it off and on again.

2. Run Speed Tests

Buffering occurs when your FireStick fails to download a certain amount of data before playing the video. Here’s how you can know your internet speed on FireStick:

  • Swipe right and select Apps from the top menu
  • Select Categories, and go to Utility
  • Click on Amazon Silk-Web Browser 
  • Type fast.com and run tests
  • Here’s a table showing internet speeds that you should have on your FireStick to stream Netflix:
QualityRequired Internet Speed
4K15Mbps
High Definition 1080p5 Mbps
High Definition 720p3 Mbps
Standard Definition 1 Mbps (Faster is recommended)

3. How to fix a FireStick with a Slow Wifi Connection?

Here’s how you can increase internet speed to FireStick:

  • Move the wi-fi router and the FireStick closer together 
  • If you stream in 4K, get an ethernet cable connection to the FireStick
  • Create two WiFi connections using your router. Set one WiFi connection to the 5GHz band and another connection to 2.5GHz. Connect your FireTV to a 5GHz connection because it streams the internet at a higher speed.

Pro Tip: 2.5 GHz has a more extended range but slower speed than 5GHz, so you can use it for smart speakers or security cameras.

  • Replace your router if you are not getting the speed you’ve subscribed to the internet service provider.
  • Update your router firmware.
  • You must purchase a faster internet plan from your ISP if all else fails.

Fire Stick App Crashes Unexpectedly

Follow the guide below to get your FireStick app running if it keeps shutting down for no apparent reason.

Update System Software

Performing a system update not only protects your device from ransomware but also removes system glitches and errors. Here’s how you should do an update.

  • Swipe to the far right of the horizontal menu and select Settings (shown by the gear icon). Choose Applications from the Settings menu.
Applications
  • Click on Appstore
Appstore
  • Make sure that Automatic Updates are turned on
Automatic Updates

Manually Update Apps 

  • Open the Home screen and swipe to the far right. Select Apps, which is shown by three squares and a plus sign
  • Move the pointer to App you want to update
  • Hold the button from your Fire TV remote with three horizontal lines on it.
  • Navigate to More Info. If an update is available, click Update.

Reinstall the Application

Follow these steps to reinstall an app on FireStick:

  • Open “Settings” and select “Applications.”
  • Navigate to “Manage Installed Applications”
Manage Installed Applications
  • Find the required application from the list and “Select it.”
  • Click “Uninstall” to remove the application.
Uninstall
  • To reinstall the application, search it in the main menu. Type by moving the mouse toggle across the letters. As soon as you see the application, select it. 
  • Click “Get” to start the download. 

Perform a Factory Reset

A factory reset is the last resort as you’ll have to go through the whole setup again. The only way left is to start from scratch by taking these steps. 

  • Start the Firestick and navigate to the “Home Screen.”
  • Find the “Settings” option, which looks like a gear icon, and click on it
  • Go to “My Fire TV, Device, or System”
  • Select “Reset to Factory Defaults” by scrolling down
  • When the prompt appears, click “Confirm” to reset your system
Reset to Factory Defaults

Firestick Internet Connectivity Issues

If you’re having trouble hooking up to WiFi, try these troubleshooting steps: 

Forget the WiFi Network

You should also try reconnecting to the WiFi network by

  • Open Settings, then locate Network
  • Now press the Menu button to open options and click Forget the Network
  • Reconnect back to the network 

Router TroubleShooting

Go to the place where your router is kept and perform the following checks:

  • Turn off your router by turning off the power switch.
  • Unplug all the cables from the router. Clean the ethernet cable connector with a cloth. Install the wires back and turn the router back on. Check if the connectivity restores.
  • If there is no WiFi connectivity in the room where FireStick is placed, bring your router and FireStick close to increase signal strength.
  • Some old routers may be incompatible with your FireStick. The chances of incompatibility increase if your router has issues connecting with other devices. In this case, call a technician and get new router equipment.

Fire TV Remote Defects 

The FireStick remote is a simple spartan device. No moving parts are associated with it, and it does its work quietly. But this doesn’t mean that it is entirely infallible.

The remote is Alexa-powered and has a sophisticated array of electronics. It can quickly stop working due to issues from defective batteries to damaged electronics. Here are some common problems with FireTV remotes and how they can be fixed.

1. Use New Batteries

The most frequent cause of FireStick remotes not working is a dead battery. Replace the old batteries with fresh batteries.

Pro-Tip

Even if you replaced your FireStick batteries lately, you should try replacing your batteries again. FireTV remotes are more power-hungry compared to ordinary remotes. 

2. Install Batteries Properly

Batteries should be installed in a specific orientation. Make sure you haven’t installed them in the backward direction. The negative symbol should be placed near the spring or steel segment, and the positive sign should be towards the steel plate.

Batteries

3. Relocate your Amazon Fire tv Stick

FireStick can’t pick up signals when there is interference due to any object. It may be your TV screen, table, or your decor items. Ensure that there is no object between your FireStick device and the remote.   

4. Pairing your Firestick Remote

FireSticks are generally paired with the Amazon Fire TV remotes. The remote should already recognize inputs from the FireStick. However, if it fails, you can pair your FireStick remote with the FireTV:

  • Plug in your FireStick and power it on
  • Wait a few seconds. Place the remote near the FireStick
  • Press and hold the Home Button (the one in the center with the home-like icon) for about 10 seconds
  • Release the Home button and see if the remote works
  • Repeat the procedure at least three times if it doesn’t work. If it still isn’t working, try other steps.

5. Restart the Firestick

Restarting FireStick typically requires a remote, but we have a damaged remote in this case. So we will be restarting by disconnecting the power source. Here is how to proceed.

  • Plug the power cord out from the socket 
  • Wait for at least one min
  • Plug it back, and power the FireStick on

Audio Issues with FireStick

A simple audio glitch can take away all the joy from your favorite TV shows and test your patience. You now have to watch the NFL game without any commentary or cheers in the background- a completely numb feeling. 

Here are some tried and tested solutions to fix audio on your device.

1. Check Volume

You can check the volume on FireStick using two methods:

  • Use the volume buttons of your fire stick remote
fire stick remote
  • You can also tell Alexa to increase volume by saying, “Alexa turn up the volume.”

Sometimes, people have external speakers or woofers installed on their TV. In this case, inspect if their volume is at max.

Lastly, also do increase your television volume using your TV remote. Lots of volumes to check for!

2. Check the Connections 

Sometimes, HDMI transfers video but fails to transfer audio across the device. Check if the HDMI cable is tightly attached to the port and if there are no gaps.

Remember

Many people prefer to use external speakers for cinema-quality sound. If you’re one of these people, ensure that no loose connections are present in external speakers.

3. Turn Off Dolby Digital Plus

Dolby Digital Plus is a complicated feat of technology. At times, comprehending this tech is difficult for FireStick, too, due to all kinds of upcoming updates. To turn it off:  

  • Navigate to “Settings” and then to “Display and Sounds.
  • Under the Audio panel, look for “Dolby Digital Output.
  • Select “Stereo” from the options
Stereo

4. Update your Software

Amazon regularly releases software updates for FireStick to fix bugs and optimize the user experience. Here’s how you can update your software on a firestick.

  • From the FireTV menu, go to “Settings.” 
  • Click on “Device or System,” then navigate to About
  • Click on “Check for System” Update to know if an update is available
  • Wait for the download to complete. Click “Install System Update” to begin installing the update.

5. Internal Hardware may be damaged

Do you love listening to rock music with thundering sounds and dancing on your feet? If yes, then we have got some bad news for you. Listening to loud sounds injures your ears and damages the speakers.  

You can confirm the damage by connecting a headset using a 3.5mm audio jack to your TV. If you listen to clear, crisp audio using the external headset while there is no sound using headsets, yippee, you have caught the issue! The speakers have unfortunately broken down. Visit your nearest TV company store to get an authorized repair of your speakers.

Don’t Forget

When you visit your company store, ensure you carry your valid Warranty Card.

Bluetooth Device Can’t Connect

If you can’t see your Bluetooth device in Settings→Remotes & Bluetooth Devices→Other Bluetooth Devices→Add Bluetooth Devices, this is what you should try:

  • Make sure that the device is turned on, charged, and discoverable
  • Ensure that the Bluetooth is within 33 Feet of your fireTV device
  • Reboot your Bluetooth device and turn on the Bluetooth back again. 
  • Check the version of Bluetooth installed on your device has
  1. Advanced Audio Distribution Profile (A2DP)
  2. Audio/Video Remote Control Profile (AVRCP)

Wrapping Up

We have outlined almost all the fixes related to Amazon FireStick in the hope that they might have made your day a lot easier. The most common fixes include replacing your FireTV remote batteries, ensuring all wires are plugged in, and clearing app data and cache. Using these simple tweaks and careful troubleshooting, you can get your FireStick working again.

However, if none of the above fixes resolve your issue, contact Amazon Customer Support. Make sure you tell them the steps you have taken so that they can narrow down the issue. Cheers, and as always, thanks for bearing it through.

Frequently Asked Questions

What Are Some Common Firestick Problems?

Some common FireStick problems include:
– Screen Lag or Screen Freeze
– Buffering issues
– Failure to connect to a WiFi connection
– App crashes
– Audio problems
– Screen Mirroring Issues

Will FireStick Work On My TV?

FireStick works on all TVs that have an HDCP-compatible HDMI port. If your TV has a trapezium-shaped port larger than a standard USB port, your TV is compatible with FireStick.

Do FireSticks Wear Out?

FireSticks have an average lifespan of 2-3 years. The only thing to look out for is the batteries. FireStick batteries draw very little current, but the remote is red-blooded, draining the battery in a month if used excessively.

What Causes Buffering On Firestick?

FireStick buffering issues can occur due to:
– The Internet connection is too slow to stream videos at the required quality
– The Wifi router may be far away from FireStick 
– Your router may be out of order, the ethernet cable may be damaged, or occasionally faults in the FireStick internals may have occurred

How Do I Improve Streaming Quality On Firestick?

To enhance video quality on FireStick:
– Go to Settings and then locate Preferences
– Click on Data Monitoring. Set your video quality according to your internet speed
Save and Exit to see if changes have occurred.