Remote controllers are essential parts of your TV and other appliances but a bitter fact is that problems with remote controllers have been there since the invention of the first remote.
Be it the traditional infrared remote controllers or the latest Bluetooth-powered Amazon FireStick remotes, there may be times when you would press a button and it would not respond like a stubborn child.
How to fix the Amazon Fire Stick remote not working? Try the methods listed below to get your remote to start working again.
Why is the Fire Stick Remote Not Responding?
- Drained/leaking batteries
- Signal obstructions or interference
- Remote is far from the Fire TV Stick
- Remote is not paired with the FireStick
- FireStick and the remote are not compatible
- Mirroring is enabled
- Damaged remote controller
Fixing Amazon Fire Stick Remote Not Working
- Use the Amazon Fire TV Remote App for iPhone and Android Smartphone (Quick Fix)
- Check if Your Remote is Paired
- Restart your Fire Stick and TV
- Change the Remote Batteries
- Ensure There is Not Residue in the Battery Compartment
- Check for Any Obstructions or Signal Interference
- Are You Close Enough to the TV?
- Is the FireStick’s Limit Reached for Connected Bluetooth Devices?
- Unpair Your Amazon FireStick Remote and Then Connect it Again
- Check Your Fire Stick TV Remote Compatibility
- Don’t Mirror Any Device on the Fire TV Stick
- Is Your Fire Stick Remote Damaged?
- Reset Your FireStick Remote
- Reset Your Fire Stick
- Use Old Remote Controllers
- Contact Amazon
- Remote Replacement
1. Use the Amazon Fire TV Remote App for iPhone and Android Smartphone (Quick Fix)
If you’re having a party and don’t want to spend the next 10-20 minutes troubleshooting your Fire Stick remote or you’re on your bed and you just want to enjoy your time and don’t feel the need to fix the remote right away, use the FireStick remote app as a quick fix.
The app can turn your phone into a remote controller for your Fire TV. It works on iOS and Android phones seamlessly. Use these steps to get the Fire TV app working:
- Go to Google Play Store, Apple App Store, or Amazon App Store.
- Search ‘Amazon Fire TV’ and install the app.
- Plug in your Fire Stick and let it boot.
- Open the Amazon Fire TV remote app on your phone and sign in with your Amazon details.
- The app will show the devices you can connect to. Select your Fire Stick to pair it.
- A code will be sent to the TV screen. Type that onto the app to complete the pairing process.
- Use your phone as a remote for your Fire TV Stick.
Making your phone a FireStick TV remote is a good backup option in case the below methods fail or you need to buy a new remote and you need an alternative option for the time being.
2. Check if Your Remote is Paired
Fire TV Stick comes paired with the remote out of the box. Moreover, if you experienced the remote issue while watching the TV, your remote would be already paired.
But it’s possible that the Back button and Home button on your remote were mistakenly pressed by someone and the remote was unpaired or it happened due to a glitch.
So, you can simply perform the pairing process to pair your Fire Stick or Fire TV Cube again if it isn’t paired yet or was unpaired.
- Plugin your Fire Stick to the TV and let it boot up.
- Get closer to the Fire Stick.
- Press and hold the ‘Home’ button on your remote for 10 seconds.
- Release the button and check if the remote has started working.
- If not, perform the process again.
3. Restart your Fire Stick and TV
A temporary glitch might be the reason for your Amazon Fire Stick remote not working issue. Try restarting your Fire Stick and TV.
- Power off your TV and Fire Stick.
- Take out the Fire Stick from the port.
- Remove batteries from the remote.
- Wait for a minute.
- Put the batteries back in the remote.
- Plugin the Fire Stick to the TV.
- Turn on the FireStick.
4. Change the Remote Batteries
One of the most common reasons for remote problems is drained batteries. If you find that your FireStick remote is not working, check the batteries and replace them.
We found that the FireStick remote drains batteries quickly so take care of that. The reason could be that it’s not only a remote but an Alexa voice command device as well when you press the Alexa button.
Use alkaline batteries for your Fire Stick TV remote and keep some spare with you so you can quickly replace them if they stop working in the middle of the night.
5. Ensure There is Not Residue in the Battery Compartment
In case the batteries aren’t replaced for a long time or are of inferior quality, they may leak and leave residue in the battery compartment. This blocks the plates/connectors from receiving power from batteries even when you put in new batteries. For your remote to work, clean out the residue first before using new batteries.
6. Check for Any Obstructions or Signal Interference
Your Amazon Fire TV Stick remote works differently from traditional infrared remotes because it uses Bluetooth to communicate with the Fire Stick. Due to this, you don’t need to point your remote directly to the TV or the Fire Stick for it to work as the device doesn’t need to be in your direct line of sight.
But Bluetooth remotes are susceptible to interference from other devices. Some wireless devices near your remote may reduce or cease the remote’s ability to send signals to the Fire Stick or Fire Cube.
If you find that your Fire Stick remote is not responding, ensure that you’re not around wireless speakers, microwave ovens, wireless phones, and other wireless devices. Try to move them away or shut them down.
7. Are You Close Enough to the TV?
Your Bluetooth-powered Fire Stick remote’s signal strength decreases if there is more than the recommended distance between the remote and the device. The general distance limit for Bluetooth devices is 30 feet but many things can reduce the limit so try to be closer to the TV for the remote to function. Here are the things you should do:
- Remove obstructions and the wireless devices mentioned in the previous section.
- Move near the device and point your remote to the device behind the TV to see if it works. If you find that it only works when it’s one or two feet away, then use the FireStick extension dongle for changing the location of your device.
- If your TV is inside a cabinet, bring it out to check if it works outside.
8. Is the FireStick’s Limit Reached for Connected Bluetooth Devices?
Your Fire Stick can be connected to 7 devices at a time including the remote. If your Fire Stick is already connected to 7 devices it might not connect or pair with the remote controller.
If your remote is not pairing with the Fire Stick, check the connected Bluetooth devices, disconnect one device, and then pair your remote. You can use the Fire TV app to use your phone as a remote as shown in Solution 1 and then Perform these steps:
- Wake up your Fire Stick.
- From the Home screen, navigate to ‘Settings’.
- Choose ‘Controllers & Bluetooth Devices’.
- You’ll find the list of connected devices. Choose a device to unpair it.
After unpairing a device, pair your remote controller with the instructions in Solution 2 or Solution 9.
9. Unpair Your Amazon FireStick Remote and Then Connect it Again
A pairing glitch between the remote and the device can stop the remote from working. You can try unpairing and pairing the remote to know if this was causing the issue.
Unpair Your Fire Stick Remote
- Use your phone as a remote controller by installing the Fire TV app (method shown in Solution 1).
- Wake your Fire Stick up.
- Go to ‘Settings’.
- Select ‘Controllers & Bluetooth Devices’.
- Now, choose ‘Amazon Fire TV Remotes’.
- Find the remote and select it.
- Press the Menu button and the Select button for the remote to unpair.
Pair Your Remote Controller with the Fire Stick
- Go to Settings > Controllers & Bluetooth Devices.
- Choose ‘Add New Remote’.
- Press and hold the ‘Home’ button for 10 seconds on the new remote
- Press the ‘Select’ button on the old remote (that you used for opening these settings).
If the remote controller isn’t paired, try pairing it again. Sometimes, it takes 2-3 attempts.
10. Check Your Fire Stick TV Remote Compatibility
If you bought a replacement remote and it isn’t compatible with the Fire Stick, it wouldn’t pair with the Fire Stick on several attempts. Even if it does, it can suddenly stop responding. When choosing a new remote, keep in mind that there are many versions of Fire Sticks and Fire Devices with their own remotes.
Visit the Amazon website and bring out the exact product you have. Then go to a store and show them the Fire Stick device on your phone so they can give you the right remote. If you’re shopping online, read the model number and generation of your Fire Stick from its user manual to select the correct remote controller.
11. Don’t Mirror Any Device on the Fire TV Stick
Mirroring your phone or laptop to your Fire Stick is a common and useful feature. But many users reported that their remote misbehave when they mirror a device to their Fire Stick.
If your remote controller is not responding or some buttons are not working and you’re currently mirroring a device on your Fire Stick, stop mirroring and try again.
12. Is Your Fire Stick Remote Damaged?
Another common reason for your remote not responding at all would be internal or external damage to the remote. External damages could be water damage, fall damage, too much weight put on the remote, someone sitting on the remote, and others. Moreover, internal damages or component failure can happen at any time as well.
13. Reset Your FireStick Remote
One of the solutions we provided was to unpair and pair the remote again. If that didn’t work, reset your Fire Stick remote to refresh your remote and fix connection issues. The process of resetting a Fire Stick remote can be different for different remotes.
- Unplug the power cable from the Fire Stick and wait for a few minutes.
- On your remote, press and hold the Left button, Menu button, and Back button for 10-15 seconds.
- After this, release the buttons and wait for 10 seconds.
- Remove the batteries from the remote controller.
- Plugin your Fire Stick.
- Wait for a minute before putting the batteries back to the remote.
- Press and hold the Home button on the remote for 10-15 seconds for pairing the remote. (Perform this step again if the remote doesn’t pair)
Reset the Alexa Voice Remote (First Generation)
- Unplug the Fire Stick’s power cable and wait for 60 seconds.
- Press and hold the Left button and the Menu button for 10-15 seconds.
- Release the buttons and wait for 10 seconds.
- Take out batteries from the remote.
- Plug in the Fire TV Stick and wait for a minute.
- Put the batteries in the remote.
- Press and hold the Home button for 10-15 seconds for pairing.
14. Reset Your Fire Stick
While most of the remote problems occur due to something wrong with the remote, if you couldn’t fix the remote issues, try resetting the Fire Stick to start fresh. This can fix any bugs and connection issues causing the remote controller problems.
Note: When you reset your Fire TV Stick or Fire TV Device, all of your data is deleted. This means your saved apps, account logins, and preferences will be erased. After the reset, the Fire Stick will only have the default settings and apps that come out of the box.
You need a remote to perform a factory reset of your Fire Stick. If you don’t have any, install the Fire TV app to temporarily use your smartphone as a Fire Stick remote controller (steps in Solution 1).
- Navigate to ‘Settings’.
- Scroll down to choose ‘Restore to Factory Defaults’ and confirm.
- It will take a few minutes to reset. When it restarts, set up your Fire Stick.
15. Use Old Remote Controllers
If you have any old Fire Stick remote laying around, you can use them as your Fire Stick allows connections with old remotes. You need the FireStick remote app again to perform the steps below:
- Open ‘Settings’ from the home screen.
- Select ‘Controllers & Bluetooth Devices’.
- Choose ‘Amazon Fire TV Remotes’.
- Pick ‘Add New Remote’.
- Press and hold the Home button for 10-15 seconds on the remote that you want to pair.
- When the remote is found, press the ‘Select’ button on the remote you used for opening these settings.
16. Contact Amazon
Amazon has responsive customer support that can help you with your Fire Stick and remote controller issues. Explain to them the issues and follow their instructions. Use these steps to perform a live chat with an Amazon customer support representative.
- Open your web browser and visit the Amazon Customer Service page.
- From the side panel, select ‘Contact Us’.
- Select ‘Start Chatting Now’.
- When the bot asks what you need help with, type ‘I need more help’.
- It will provide you options, choose ‘Chat with an associate now’.
17. Remote Replacement
If you tried the above solutions and they didn’t prove to be helpful, then you may need to replace your remote controller. There are different remotes so note down the device name of your Fire Stick to find the correct remote.
Keep in mind that you would need to pair your newly bought remote for it to work. Use the steps in Solution 9 to pair the new remote.
Fire Stick Remote Stopped Working After an Update
It happened with some users that their Fire Stick remote stopped working after an update. If this is the case, try the following fixes:
- Press and hold the Home button for 10 seconds to pair it again.
- Plug out the Fire Stick cable and try using the remote.
- Change the remote controller batteries.
FireStick TV Remote Is Unresponsive After a Reset
If you performed a reset and the remote is not working, use these methods:
- Pair the remote by pressing the Home button for 10 seconds (try this a couple of times).
- If pairing doesn’t happen, restart the Fire Stick TV. When you see the remote pairing screen, plug out the TV from the outlet. After a few seconds, plug it back in. Now, press and hold the Home button for 10 seconds.
- Replace the remote batteries
Remote controller issues are common. Make sure to change the batteries of your Fire Stick remote controller and pair it again with the device.
Reasons why FireStick remote not working?
These are the reasons why your FireStick remote is not working:
Interfere caused by other wireless devices
Residue stuck on connectors in the remote’s battery compartment
Remote pairing issues
Distance of the remote from the TV
How to fix FireStick remote not working?
Replace the batteries
Clean the remote’s battery compartment
Stop mirroring devices (if applicable)
Unpair and pair the remote again
Ensure that the remote is compatible with your Fire Stick
Reset your Fire Stick remote controller.
Why is my FireStick remote not working with new batteries?
If your FireStick is not working even with new batteries, the reasons could be:
Remote is not compatible with the Fire Stick
Remote pairing problems
Signal interference from nearby wireless devices
Remote is not paired with the Fire Stick
Device mirroring is ON
Fire Stick is already connected to 7 devices (it can only connect to 7 devices at a time)
Is the FireStick TV remote not working or pairing?
To find out if your Fire Stick TV remote is not working or pairing, try pairing it first by pressing and holding the Home button for 10-15 seconds. Repeat the process a few times. If it’s unsuccessful, then replace the batteries, restart the Fire Stick, put away wireless devices near the Fire Stick, and make sure that the FireStick’s limit of connecting to 7 devices at once is not reached.