9 Fixes: Facebook ‘Sorry, Something Went Wrong’ Error

The Sorry, Something Went Wrong on Facebook error page is becoming increasingly common, and so are a lot of complaints on forums about this issue. It is quite usual and normal to see the Something went wrong Facebook error page. Do not fret and if something did go wrong while you are using Facebook, here is how to fix it.

Something Went Wrong Facebook Issue

Why do I see the Sorry, Something Went Wrong Facebook page?

There are six explainable reasons that could possibly cause the Something went wrong issue on your Facebook page. They are –

Network Issues

Facebook pages or any other websites cannot load without a network connection with access to the internet. It is important to check the network on your system before visiting a website. This could range from a slow internet to a network server failure. If this is the case, there are several solutions that can help you with this. You may want to start by doing a speed test of your network through a website.

Enabled or Disabled VPN

VPN connections can affect your network and its utility in several ways. In some situations, it can help with fixing something that went wrong with Facebook issue. An active VPN can help the website get over the geo-location barrier if there is one. At the same time, it can also affect a website from launching due to the safety protocols they have on their script. The fixes to this issue can vary depending on whether the system has the VPN on or off.

Deleted Profile or Page

When a Facebook user has deactivated their profile or page, it is possible that you will be shown the Facebook something went wrong error message. This is something you cannot fix unless the non-existing user decides to re-activate their profile.

Interruptions from Browser Extensions

Browser add-ons or extensions can interfere with the loading of Facebook page. While the browser loads the page, it is the Facebook site that does not load the page you choose to visit. Not all browser add-ons will interfere with the Facebook page.

Bugs or Glitches

It is a possibility that there are some bugs in the website that can cause the something went wrong error to show up. These bugs are, generally, minor and can be fixed by restarting the browser or logging in and out of your profile

Offline Facebook server

This factor can very rarely be the cause for this issue but the server of the Facebook site can be taken down for maintenance. During this time, there are chances that the website has a lot of features that will not be accessible when the server is under maintenance. You can check the status of the server through the down detector website.

Solutions to the Something went wrong on Facebook error

  1. Refresh the Page
  2. Log out and Log Back into Your Account
  3. Clear the browser cache and cookie files
  4. Clear the troublesome browser extensions
  5. Try using a VPN
  6. Disable the VPN
  7. Check your connection and Reset the Network
  8. Use an Alternate browser
  9. Talk to Facebook User Support

Fixing the Something went wrong Please Try again Facebook issue

Refresh the Page

Refreshing the page can help clear temporary bugs and glitches from your website. This is also the first fix all of us try when the browser or the website crashes. In this case, there are two ways to refresh the page on most browsers –

  • Press the F5 key on your keyboard. Sometimes you may not be able to use this feature because the web browser is not active on your screen. If this is the case, click on the title bar to select the browser and push the F5 key now.
  • Every browser has a reload button on its interface. You can use this to refresh the website or the browser.
Reload button in the Google Chrome browser

It is not a surprise if this workaround does not work for you, since there could be a reason bigger than minor bugs. Moving on to the next workaround here is your best choice now.

Log out and Log Back into Your Account

Another factor for issues with filling media files on Facebook is a short-term error that happened on your account. This can also be categorized as a website bug. There is another way to get rid of this bug. You will have to log out of your Facebook profile and then, log back in to refresh the profile.

If you are using a browser to use Facebook, you will have to use these steps –

  • Click on the downward-facing arrow on the upper-right corner and a small list of options will drop down for your access.
  • Select the Log out option from this list. You will instantly be logged out of your Facebook account.
Log out option in the Facebook website
  • Now, use the login section to enter your login credentials and get into your profile again.

For a mobile client, the following steps will help you –

  • Tap the hamburger menu at the upper-right corner of the screen and you’ll be taken to the menu page.
  • On this page, scroll down to the bottom part and touch the Log out option.
Log out option in the Facebook mobile client
  • Once the application logs you out, you just have to use your username or password to log into your profile.

Once you are back on your profile, try opening the same page or profile to check if the page is available.

Browsers store temporary data on your computer locally that are called cookies and cached files. Cookies and cached files are both temporary files that are saved to your computer when you use the web. These data could accumulate over time and instead of helping your browser, it actually slows it down. To fix this, just clear your browsing data to eliminate any corrupted data.

Clearing the browsing data will solve the issue with Facebook. Rebooting your browser can fix problems that may be caused by cookies and cache. If Facebook isn’t working, you can try clearing your browser’s cache and cookies.

  • Open your web browser and press the CTRL + H keys on your keyboard to open your browser history page.
  • In Chrome, you’ll find a tab for Clear browsing data.
Clear browsing data options in the Chrome settings
  • Click on this option, and then you’ll see another tab pop up.
  • This tab will give you the option to clear cookies and cached files in the form of a checked list.
  • Lastly, press Clear data.

Try using a VPN

To fix issues with Facebook, try using a VPN. People generally use a VPN for three main reasons – to protect their privacy and security, unblock geo-restricted content, and stay anonymous online. If the factors that cause the Something went wrong issue is related to some of the purposes stated above, you could try using a Virtual Private Network (VPN) or any other form of proxy.

VPN tool

Users can connect to a VPN with the help of dedicated third-party applications or an antivirus program with the necessary provision. Some applications even allow them to choose which VPN service location to connect to.

This solution does not fix the issue instead, it helps you go around the issue and find an alternate method to visit a Facebook page.

Disable the VPN Proxy

VPNs can be used to keep your data safe and secure while browsing the internet, but this comes with a downside – it’s unstable and causes difficulty connecting to website servers. These unpleasant elements and consequences of enabling a VPN service can be responsible for this Facebook issue.

This is because when a VPN is activated, the network IP address changes randomly because the VPN application’s server creates a new one to replace your existing one. If you’re having trouble using Facebook, try disabling your VPN and see if the issue goes away.

Clear the troublesome Browser Extensions

Browser extensions can get in the way of some websites from loading on your web browser. Sometimes you’ll be able to figure out which one is causing it and most of the time it is hard to determine which browser add-on is doing it.

In any case, removing the browser extension from your browser should help you fix this. If you do not know how to, the procedure we have provided should help you disable a browser add-on on the Chrome browser –

  • Launch the Google Chrome browser.
  • In the address bar, type in the following address: chrome://extensions/. Alternatively, you can also open the Settings window and select the Extensions option in the left panel.
Remove option for the Browser extension
  • Locate the extension that you’re suspicious of and click on the Remove option.
Confirmation window for removal of browser extension
  • Confirm this in the prompt dialog box, that appears at the top of the screen, by clicking on the Remove button.

When you have successfully removed the extensions, check with the Facebook page if there is still something wrong with it.

Check your connection and Reset Your Internet

To verify if your internet connection is running slow, run a speed test. If the problem persists, you may need to let your Internet Service Provider know. This is the proper thing to do when there is a potential issue with the side of the internet server.

The network that your system is connected to could be the source of this problem. It’s crucial to evaluate the possibility that your network adapter is malfunctioning. Because finding the network adapter’s source is a time-consuming task, the best alternative is to completely reset the network adapter.

There are two ways to reset the internet on your system – through a command prompt window or through the Windows Control Panel. The following method will tell you how to use the Windows Control Panel to reset the internet.

  • On your computer, launch the Control Panel window.
  • From the main page, go into the Network and Sharing Center settings.
Network and Sharing Center settings
  • Select the Change Adapter Settings link from the menu panel on the left.
Adapter Settings link
  • Right-click on the active connection in the list of current and previous network connections.
Disable option in the context menu
  • Select the Disable option from the context menu.
  • Bring down the context menu again and select the Enable option once this adapter has been switched off.

If this does not work for you, open the Command Prompt window with administrator privileges. To get this, you just have to search for the CMD tool and select the Run as administrator option. Once the application is up, execute the following commands by typing them in and hitting the Enter button.

netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns

Once you have executed these commands, restart your PC and check if the Facebook page/profile boots up.

Use an alternate web browser

Internet browsers use engines to render the contents of a particular website and display it on your screen. However, these render engines do not interpret the code written on websites the same way. This means that a social networking site might load and function normally on some browsers, but it may not be the case on another browser.

If you are unable to view photos and videos on Facebook or if you see the error, try to use another browser to see if Facebook would work properly. Ideally, try using browsers like Chrome, Firefox, and Opera, which are highly optimized by most website developers.

Talk to the Facebook User Support

If you are experiencing an error message on Facebook, try to report it to the social media platform’s support team. Give important details like your account information, the browser you are using, and the media you are trying to load when reporting a problem.

These steps can help you fix the Something went wrong on Facebook issue. If these steps do not help you, you might have to start considering creating a new Facebook account. Happy Socializing!