6 Fixes For Error Code ‘WS-37403-7’ on PlayStation 4

PlayStation 4 is one of the best gaming consoles we have currently. It offers a robust platform with exclusive features but time and again users keep encountering temporary errors.

Lately, a lot of PS4 users have been complaining about the WS-37403-7 error. This error shows up on your screen as soon as you start the PS console. It reads something like this: “An error has occurred (WS-37403-7).”

Moreover, the WS 374037 error might not allow you to use your PS4 console until it is resolved correctly. This is a common problem and thousands of users have encountered this error.

While it is seen as a login error, it can show up in different scenarios. You might get it while trying to launch a game or an application on your PS4 or get a prompt that has that you don’t have an active PS4 subscription.

Sometimes, the error message could be a simple “Cannot Load” with the error code:

"Cannot Load" with the error code:

In this post, we have listed down some of the best ways to help you get rid of the WS-37403-7 error.

WS-37403-7 error

What are the Causes of the WS-37403-7 Error on the PS4?

We have analyzed the reports of several users and based on the efficient strategies that work against the PS4 error, we have come up with some of the most common reasons behind the WS-37403-7 error:

Local Network Issue

PS4 needs a stable connection to its servers, to work properly. If your internet connection is not functioning right, try disconnecting the network.

Then, restart the connection between the PS4 and your router. Also, refreshing the network connection might fix the issue.

Improper DNS Settings

It might happen that your DNS settings have not been added correctly. The possibility of this increases if your internet connection was not good while you were adding the DNS settings.

The PS4 console needs a stable and secure network connection so that its servers run properly.

Server Maintenance Issue

PS4 is known for regularly updating its products to correct old errors and install new features. The server also goes down while the maintenance period of PS4. If your internet connection gets interrupted somehow, the WS 374037 error message comes up by default.

In this case, there is nothing to worry about because this is a temporary situation. You need to restart your gaming console and everything will work fine again.

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Corrupt / Outdated Software

Another reason why you are getting the WS-37403-7 error could be outdated or corrupt software. If the PS4 console has not been updated with the latest updates and has become outdated, you need to update it ASAP.

However, if you have received the error, it might prevent you from updating your console. In that case, try manually updating the PS4.

Corrupt Cache

The console’s cache data may have become corrupted. The PS4 console’s cache maintains a log of the temporary data and if that gets corrupted, you could get a WS-37403-7 error.

How to Fix the Error Code WS-37403-7 in PS4?

We have compiled a list of tried and tested methods to fix the PS4 error code WS-37403-7 error. First, you need to figure out if the problem is with the PS client-side or the PS server side.

Note that the error WS 37403 7 can also arise if the PlayStation servers are under maintenance, visit the PlayStation Network’s service official website to check their status.

Else, you could also go to PSN’s Twitter page. There you’ll know if a maintenance break is ongoing or not.

If there isn’t a problem with the PlayStation servers, then, proceed with the following methods to fix the error code WS-37403-7 in PS4:

  1. Log Out And Try Logging In Again
  2. Change The DNS Configuration
  3. Update Your PlayStation Console
  4. Check The PS Server
  5. Check Your Local Network
  6. Issue With PlayStation Networks

Solution 1. Log Out And Try Logging In Again

This is a basic troubleshooting tactic. First, log out and then, attempt to log back into your PlayStation console. For this, navigate to Settings and log out of the Playstation network. Restart your PS4 console and log in back again to check if you still get the WS 374037.

Solution 2. Change The DNS Configuration

Next, change the DNS settings to make sure that your DNS configurations are correct. Some specific DNS configurations might not work with your PlayStation. So, you need to take care of that by following the steps given below:

  1. First, click on OK and then, on Refresh
  2. If the PS4 console is not allowing you to log in, navigate to the Main Menu.
  3. Go to Settings and click on Network.
Go to Settings and click on Network.
  1. Choose the Test Internet Connection option. Wait till the test gets completed.
Choose the Test Internet Connection option
  1. After the test is completed, ensure the Internet is fine and the “Obtain IP address” should be successful.
  2. If the procedure is failed or the WS 374037 comes back, go back to the Network Settings page.
  3. Click on “Set up Internet Connection,” choose the Custom option.
Click on "Set up Internet Connection,"
choose the Custom option.
  1. Click on Automatic for IP address setting. For DHCP Hostname, select “Do Not Specify.”
For DHCP Hostname, select "Do Not Specify."
  1. Select Manual to configure the DNS Settings
  2. Click on Primary Address and type in 1.1.1.1. In the field for secondary address, enter 1.0.0.1.
Click on Primary Address and type in 1.1.1.1. In the field for secondary address, enter 1.0.0.1.
  1. Then, click on the Next button and check if the error is gone or not.
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Solution 3. Update Your PlayStation Console

As already mentioned, the WS 374037 error can also come up if your PS4 console has not been updated in a long time. Outdated software can give rise to issues when you try connecting to your internet network.

This is by far the fastest and easiest way to get rid of the WS-37403-7 error. Also, you can try to manually update your PS4 console to the network version. Follow the steps given below to do so:

If you can access the home screen, this operation becomes very simple. Just connect your PS4 console to the network router via a LAN cable. Then, execute the steps given below:

  1. Select “Notifications.” Then, remove the old update files via the “Remove” option.
  2. Select the “Settings” option and press the “System software update” option.

In case you cannot access your home screen, start the PS4 console in the Safe Mode. When you are in the Safe Mode, choose the “Update system software” option.

If the screen Is Locked:

In some cases, the WS 374037 error locks the screen, so the above methods will go in vain. In this case, try the manual update. Updating the PS console should fix the WS-37403-7 error and allow you to enjoy hours of gaming. Follow the steps given below to manually update your PS4:

  1. First, turn off the PS4 console from the Settings.
  2. Press and hold the power button on the PS4 console until you hear two beeps.
  3. The PS4 console will show the “Connect the DualShock 4” via a USB cable. Then, press the PS4 button.
"Connect the DualShock 4" via a USB cable
  1. Select the Update System Software option and then, click on Update using the internet option.
Select the Update System Software option
Select Update Using Internet Option
  1. Select the Next button and if a system update shows up, it will get downloaded and installed.
Select the Next button and if a system update shows up, it will get downloaded and installed.
  1. When the PS4 update gets installed, go back and select the Restart PS4 option. After the PS4 restarts, check if the error is gone or not.
select the Restart PS4 option

Solution 4. Check The PS Server

If the above methods are not working, check out if the PlayStation 4 servers are working or not. The PlayStation servers may be down or undergoing maintenance.

If the PlayStation servers are facing downtime, it will be fixed after a few hours. Visit the following website to check out the PlayStation server’s status: https://status.playstation.com/

Solution 5. Check Your Local Network

As mentioned, the WS 374037 error could arise due to an issue with your internet connection. So, executing basic troubleshooting steps for your network might be helpful.

  1. Turn off your router and then, restart it
  2. Check for slow internet connections or other internet issues.

In case you use a wireless connection, check if the error message goes away if you use an Ethernet connection.

Solution 6. Issue With PlayStation Networks

If there is an issue with the PSN, that too could give rise to the WS-37403-7 error. The following steps will help you resolve the error:

  1. If your console is connected to a wireless internet connection, make sure it is optimized and stable.
  2. Review the network settings to check if your router, firewall, etc. have any problems or not.
  3. Set the router’s settings to make sure that the router is not overwhelmed with all the data.
  4. Use the device’s integrated connection tests.
  5. Pick the Show Network Statistics option from the Options, followed by the Video menu. This will show you the details of your internet connection.
  6. Check the PS console’s web browser to ensure if the issue is with the console and the PS server.
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How to Verify Network Status via PS4

Follow the steps given below to check your PS4 Network status:

  1. Go to the PS4 home screen.
  2. Click on Settings
  3. Click on Network
  4. Click on View Status of PlayStation Network Services

Conclusion

The WS 374037 could be a critical problem that can come in the way of your gaming experience with PlayStation 4. As it prevents you from logging into your PS account, you won’t be able to access the PS4 account until the error gets fixed. This article discusses all the fixes for the WS 374037 error.

In most cases, the error can be resolved by installing the PS4 updates or configuring the DNS settings correctly. We hope you will go ahead and try out the fixes. If none of the above methods are working for you, contact customer service through Twitter. They should help you with further solutions.

FAQs

Is WS 37368 7 a permanent ban?

No, WS 37368 7 is a ban levied on your account when the payment for one or more charges on your PlayStation account gets reversed. It will get lifted off when you pay back the debt on your account.

How long does it take for PlayStation to unban your account?

If your PlayStation account was banned due to unpaid debt, it will be lifted off when you pay back the balance. In case you are breaking a rule, they will start with a ban of one or two days. It gets lifted off in a matter of days. In other cases, the ban could have been put on your account after a thorough investigation and probably won’t be taken off.

What is the PlayStation error code WS 37403 7?

The PlayStation error code WS 37403 7 comes up if you are having connectivity issues. It can also show up if there is a problem with the PlayStation Networks or their servers.

Can you get unbanned from a permanent ban on ps4?

You can get unbanned from a permanent ban on PS4 after around 7 days or more. Generally, a permanent ban is not reversible but you can get unbanned if you were banned for an inappropriate ID or if you owe Sony a balance.