Smart TVs allow you to install various apps for streaming and live TV.Disney plus not working on Samsung TV.
Samsung smart TVs of 2016-onwards support Disney Plus and other apps. However, if the Disney plus not working on Samsung TV, the app is freezing, or you’re seeing a gray screen, try the fixes in this guide.
Causes of Disney Plus Not Working on Samsung TV
- Disney Plus app cache is corrupted
- Disney Plus server outage
- Internet connection issues
- Out-of-date Disney Plus app and/or smart TV software
- The time and date on the TV aren’t correct
- The DNS server is not responding
- Disney Plus may not be available in your region
How To Fix Disney Plus Not Working on Samsung Smart TV?
The steps we’ll show in this guide may differ depending on the Samsung smart TV model you have.
However, these solutions work for every Samsung smart TV model. Use these fixes:
Solutions To Fix Disney Plus Not Working on Samsung Smart TV
- Force Close the Disney Plus App
- Check If the Disney Servers Are Down
- Reboot Your Samsung TV with the Remote (Cold Boot)
- Unplug the TV from the Power Outlet for 2 Minutes (Power Cycle)
- Check Your Internet Connection
- Clear Cache of the Disney+ App
- Set Your TV Time and Date Settings to Automatic
- Update the Disney Plus App
- Perform a Software Update of Your Samsung TV
- Uninstall and Reinstall the Disney+ App
- Uninstall Unused Apps on Your TV
- Change the DNS Server Address
- Bypass Geo-Restrictions
- Reset Smart Hub on Your Samsung TV
- Network Connection Reset
- Factory Reset Your Samsung Smart TV
- Contact Support
- Use a Streaming Device
1. Force Close the Disney Plus App
We’ll begin with easy solutions that may fix the Disney+ app not working issue.
If the Disney Plus app is not working properly, you should force close it.
- Press the Back button on your Samsung TV remote until you reach the home screen.
- The Disney Plus app will be closed.
- Launch the app again.
2. Check If the Disney Servers Are Down
When an app that requires an internet connection doesn’t work, it’s usually two things: a problem on your end or on the server’s end.
Before trying any other fixes, find out if the problem is on your end or not by checking the status of Disney servers.
If the servers are down, you can rest assured that you only have to wait until Disney fixes the problem.
But if the servers are up and running, you can begin with the solutions listed in this guide.
Follow the Twitter account of Disney Plus Help for the latest updates on outages. If there isn’t anything about it on the Twitter account and you’re still experiencing Disney Plus app issues, use these steps:
- Launch your web browser.
- Search on Google ‘is the website down’.
- You’ll find many websites that check the status of any website you enter.
- Open a few of these websites, type ‘Disneyplus.com’, and press enter.
- They’ll show the status of DisneyPlus.
- Take the average of the results. For example; if you opened 4 websites and 3 of them showed the Disney Plus website as UP, then conclude that the servers are working fine and there’s some problem on your end.
3. Reboot Your Samsung TV with the Remote (Cold Boot)
We’ll try another method that is easy to perform and often fix app issues on smart TVs. You have to perform a cold boot of your TV.
It’s a restart of your TV by using the remote. It completely closes all the apps and shuts down. After the shutdown, it restarts afresh.
- Turn on the TV and keep it on for 1 minute. If it was already running, ignore this step.
- Press and hold the Power button on your remote for 5-10 seconds.
- Your TV will turn off and then turn on.
- Now, open the Disney Plus app to check if it works.
4. Unplug the TV from the Power Outlet for 2 Minutes (Power Cycle)
We usually never plug out the power cord of our TVs from the wall sockets and use the remote to turn the TV off or on.
But a simple fix for many TV problems is to plug out the power cord for a few minutes.
If it sounds too simple to fix the issue, you should know that all the engineers, computer experts, and even astronauts rely on a power cycle when something stops working.
This is a common thing they try to fix machines and devices.
- Turn on the TV and keep it on for 2 minutes.
- While the TV is on, remove the power cord of the TV from the wall socket or power outlet.
- Wait for 2 minutes.
- In the meantime, remove the batteries from the remote as well.
- After 2 minutes, plug the power cord of the TV back into the wall socket.
- Put back the batteries of the remote as well.
- Turn on the TV and launch the Disney Plus app to check if it’s working now.
5. Check Your Internet Connection
Disney Plus and other streaming apps need a stable and fast internet connection for streaming. If the connection is slow, your Disney+ experience on Samsung TV may suffer.
Internet problems can cause apps not loading, gray screen, black screen, and apps not working issues. So, check your internet connection and try these tips:
- Disconnect unnecessary devices connected to your Wi-Fi.
- Restart your home network by plugging out the power cord of the router or modem from the outlet, waiting for 10 minutes, and plugging it back in.
- If it’s a battery-powered router, remove the batteries, wait for 10 minutes, and put them back in.
- Use an ethernet cable to connect your Samsung smart TV with the modem or router.
- Pause downloads and uploads on all the devices.
- Run a speed test by using your mobile or computer. Search on Google ‘speed test’, open a website, and check your internet speed.
- If your internet speed is slow, 4K content may not work properly. If it’s very slow, even HD content won’t steam.
A router reset can fix many bugs and glitches. It’s used to fix slow internet and many difficult troubleshoot problems.
Try a router reset and set up your router as new. Use these steps:
- Find the reset button on your router/modem. It’s located on the bottom or the back side of the router. It’s usually not accessible without a paperclip or something similar.
- Press and hold it for 15-30 seconds to wait until the lights on the routers blink.
- Release the buttons and set up your router.
6. Clear Cache of the Disney+ App
Apps use cache to load faster, whether running Android, iOS, or any Smart TV.
These are temporary files stored on the storage of your device (TV, mobile, or computer) by the app. If these files are corrupted, the app will begin crashing, lagging, or won’t open.
So, if you find that your Samsung smart TV is not opening the Disney Plus app or it’s not working correctly, clear its cache.
- Go to the ‘Settings’ of your Samsung smart TV.
- Go to Apps > System Apps > Disney Plus
- Choose ‘Clear Cache’ and select ‘OK’.
- Launch the Disney Plus app.
7. Set Your TV Time and Date Settings to Automatic
Some apps don’t work correctly if the time and date aren’t correct. If the time and date of the internet connection and the TV are different, they conflict and confuse apps.
So, make sure that you set the time of your Samsung smart TV to automatic.
- Go to Settings from the home screen.
- Select ‘General’ from the left pane.
- Choose ‘System Manager’ from General Settings.
- Navigate to Time > Clock.
- Ensure that ‘Time’ and ‘Time Zone’ are set to ‘Auto’.
- Cold reboot your TV by long-pressing the power button for 5-10 seconds until your TV turns off and on.
- Launch the Disney Plus app.
8. Update the Disney Plus App
Apps that rely on the internet are prone to attacks. Their developers release frequent updates to keep the app secure, fix bugs, and improve features and graphical user interface.
The Disney Plus app is no different. You must ensure that your app is up-to-date to fix glitches and bugs.
If your Disney Plus app is not working, not opening, freezing, stuck on buffering, or showing a black screen or gray screen, update the app.
- On the home screen of your Samsung smart TV, select ‘Apps’.
- Go to settings by selecting the cogwheel icon at the top right corner.
- Use the left or right button on your remote to navigate to the Disney Plus app.
- From the options, select ‘View Details’.
- The Disney Plus information page will open where you could see its description and reviews. You’ll find an ‘Open’ button that launches the app. But when an update is available, the ‘Open’ button is replaced with an ‘Update’ button.
- So, if you see an ‘Update’ button, press it to update the Disney Plus app.
To turn on auto-update for apps, follow below:
- From the home screen, go to ‘Apps’.
- Select the cogwheel icon. It’s usually at the top right corner of the screen.
- On the next screen, find ‘Auto Update’ at the top right. Make sure it’s at ON. If it’s OFF, turn it on.
9. Perform a Software Update of Your Samsung TV
Another possibility is that the Samsung smart TV’s software needs updating, which is why the Disney Plus app is not working on it.
There are many methods of updating your Samsung smart TV. The easiest way is to perform an update immediately.
- From the home screen, go to ‘Settings’.
- Select ‘Support’ from the left pane.
- Pick ‘Software Update’.
- Select ‘Update Now’.
- Your TV will check for updates immediately and download and install them if available.
In case you don’t want to update the TV right now, but you want to set it up so it updates at a later time, follow below:
- Go to Settings > Support > Software Update.
- Choose ‘Auto Update’.
With the auto-update setting, your TV will check for updates at regular intervals and download them whenever available.
If you turn on your TV and it detects an update, you can’t use your TV until the update is downloaded and installed.
On the other hand, if you’re watching the TV, and an update becomes available, the download of the update will begin in the background without interruptions. The installation will occur when you turn on the TV the next time.
10. Uninstall and Reinstall the Disney+ App
If you updated the Disney Plus app and it’s still not working on your Samsung TV, you should reinstall it.
This will delete all the saved settings, cache, and other data, allowing you to install Disney Plus as a new app. It has often proven to be the answer to app problems on TVs.
- From the apps you see on your home screen, go to Disney Plus, and press the down button on your remote.
- Select ‘Remove’. (The app isn’t uninstalled yet. Keep following the steps.)
- Go to ‘Apps’ from the home screen.
- Find the section ‘Downloaded Apps’ and keep the selection on Disney Plus.
- Press the select button for 3-4 seconds (the button in the middle of the up, down, left, and right buttons).
- A menu would appear. Choose ‘Delete’.
This will uninstall the Disney Plus app from your TV. Make sure to reboot your TV by long-pressing the power button on the remote for 5 seconds. Your TV will turn off and on. Now, install the Disney Plus app again.
- Navigate to ‘Apps’ from the home screen.
- Select the magnifier icon at the top right corner.
- Type ‘Disney Plus and select the app.
- Press the ‘Install’ button.
11. Uninstall Unused Apps on Your TV
Some apps conflict with other apps and stop them from working properly. If you have many apps installed on your smart TV, consider uninstalling the apps you don’t need.
This will free up space on your smart TV and prevent it from bloating.
- From the home screen, go to ‘Apps.’
- Find the ‘Downloaded Apps’ section. Look for the apps that you don’t use.
- Keep the selection on the app and press the select button (the middle button) on the remote for 3-5 seconds.
- A menu would appear. Select ‘Delete’.
Follow the above steps for all the apps you want to uninstall.
12. Change the DNS Server Address
If your default DNS server is not responding, apps that use the internet won’t work.
You can’t check the DNS server status from the smart TV, so you should change the DNS server address to Google DNS or OpenDNS.
- On the home screen, select ‘Settings’.
- Go to ‘General’ and choose ‘Network’.
- Pick ‘Network Status’.
- You’ll be asked to select your network. Choose ‘Wireless’ if you’re using Wi-Fi and select ‘Wired’ if you’re using a wired connection.
- Choose your Wi-Fi network. Enter its details. If you’re already connected, it won’t be required.
- Select ‘IP Settings’.
- Go to ‘DNS Settings’ and make sure it’s set at ‘Enter manually’.
- Select ‘DNS Server’ and enter 18.104.22.168 and select OK. Set the secondary DNS to 22.214.171.124 (if required).
13. Bypass Geo-Restrictions
Disney Plus is available in more than 60 countries at the time of this writing. Before searching for the app, you should check if your Disney Plus is in your country.
If your Disney Plus app was working fine before it began glitching, ensure you’re not connected to a VPN.
If your Disney Plus works only when connected to a VPN, then connect to a VPN or proxy.
Before this, you should check if Disney Plus is available in your country or the country’s IP address you’re connected to.
- Launch a web browser on your smart TV.
- Enter DisneyPlus.com and go.
- If it opens the Disney Plus website, it’s available in your region. But if not, you’ll see the message ‘Sorry, Disney+ is not available in your region’.
Those of you who see the not available message should use a VPN. If you were already using a VPN, change the country or disable the VPN.
How to connect your smart TV to a VPN? You can enable VPN on your router if it supports it. To find out, search on Google ‘[your router manufacturer and model] VPN’.
14. Reset Smart Hub on Your Samsung TV
Smart Hub on your Samsung smart TV keeps and stores your Samsung account information, related preferences, settings, and data.
If the Disney Plus app is not working on your TV, reset Smart Hub. All the apps you downloaded will be deleted as well. After the reset, you’ll have to enter your Samsung account details again.
A Smart Hub reset deletes settings from your TV. The settings and preferences saved on your Samsung account are safe.
Steps to reset Smart Hub on Samsung TV:
- Go to Settings from the home screen.
- Choose ‘Support’ on the left panel and choose ‘Self Diagnosis’.
- Select ‘Reset Smart Hub’.
15. Network Connection Reset
If the internet connection settings on your smart TV aren’t correct, you may find some apps freezing and not working.
Reset your network connection on your smart TV to fix the problem. The Smart Hub reset, and even a factory reset (total reset) doesn’t reset the network connection.
So, if you want to set up an internet connection as if the TV is unpacked from the box, perform a network connection reset on the TV.
- Go to the Settings on your Samsung TV.
- Choose ‘General’.
- From general settings, select ‘Network’.
- Pick ‘Reset Network’.
- After the reset, you need to set up a network on your TV.
16. Factory Reset Your Samsung Smart TV
A factory reset deletes almost all the settings on your smart TV. It resets the smart hub, sound, picture, and other settings to their defaults.
The only setting it doesn’t affect is network connection settings.
- Open Settings on your TV.
- Choose ‘Support’ from the left and then pick ‘Self Diagnosis’.
- Select ‘Reset’.
- After the reset, set up your smart TV.
17. Contact Support
If you applied the above solutions and the Disney Plus app is still not working on your smart TV, connect with professionals who may have answers to your queries.
Visit the Samsung support page, search for your TV model, and find useful information. For most countries, you’ll also find a live chat at the bottom right corner of the screen. Explain your problems and get solutions.
18. Use a Streaming Device
If the support wasn’t able to help or if your TV is out of warranty and you don’t want to spend money on repairs when you don’t know how much the repairs would cost, you can simply switch to a streaming device that comes with an affordable price tag.
Streaming devices like Roku, Fire TV Stick, Apple TV, and Chromecast support Disney Plus and many more apps.
You can connect the device to your TV’s HDMI port, set it up, and begin using the TV.
How To Fix Disney Plus App Not Available on Samsung Smart TV?
- Update the Samsung TV Software
- Get a Streaming Device
1. Update the Samsung TV Software
Samsung smart TV models manufactured before 2016 don’t support Disney Plus. Make sure that your TV can install Disney Plus. After that, if you find out that it was made before 2016, use the second fix.
However, if it supports Disney Plus, update the system software of your TV and try again.
- Open Settings on your Samsung smart TV.
- Go to ‘Support’ and then ‘Software Update’.
- Choose ‘Update Now’.
- Your TV will check for updates and install them.
- After the update, try searching for Disney Plus again.
2. Get a Streaming Device
If you have an older Samsung smart TV, you can still use Disney Plus and other unavailable apps by getting a streaming device such as Fire TV, Roku, Chromecast, or Apple TV. These devices support any smart TV and normal TV with an HDMI port.
If Disney Plus is not working on your Samsung TV, restart or power cycle the TV. If the problem persists, use the advanced solutions mentioned in this guide.
Why Is Disney Plus Not Working On Smart TV?
These could be reasons Disney Plus is not working on your smart TV:
The smart TV model doesn’t support the Disney Plus app.
Disney Plus is not available in your region.
The Disney Plus app cache is corrupted.
Internet connection issues.
The app is out of date.
How Do I Clear Disney Plus Cache On Samsung Smart TV?
Experts recommend clearing the cache of the Disney Plus app on smart TVs when it’s freezing or not working. On Samsung smart TV, clear the Disney Plus cache by navigating to Settings > Apps > System Apps > Disney Plus > Clear Cache > OK.
How Do I Get Disney To Work On My Samsung TV?
Samsung smart TVs made from 2016 and onwards support Disney Plus. You only need to search for an app and install it. If you can’t find the app, your TV doesn’t support it. Consider using a streaming device like Roku, Fire Stick, and Chromecast to get Disney Plus on any smart TV or normal TV.
How Do I Update Disney Plus On My Samsung TV?
To update Disney Plus on your Samsung TV:
Go to ‘Apps’ from the home screen.
Select the cogwheel icon at the top right corner.
Navigate to Disney Plus and choose ‘View Details’.
You’ll see the Disney Plus app page. You’ll find an ‘Open’ button. When an update is available, the ‘Open’ button is replaced with the ‘Update’ button. Press it to update Disney Plus.