13 Fixes: Disney Plus Not Working On Roku

If you’re reading this article, you must have seen the heading ‘Disney Plus not working on Roku.’ This heading attracts you to read this article, searching for answers to questions related to Disney Plus and Roku.

Roku is one of the best alternatives to traditional cable connections and satellite TVs. What makes Roku so great? Roku device is a hub of your entertainment channels. YouTube, Disney Plus, Amazon Prime Video, Netflix, and many other servers cover all sorts of activities.

How To Fix Disney Plus Not Working On Roku?

We got you covered. Does this article explain why Disney Plus is not working on your Roku device? And how can you fix this issue on your own? So let’s get started.

Why Is Disney Plus Not Working On Roku?

Below is a detailed list of possibilities why Disney Plus is not working on Roku.

  • Server status- As discussed earlier, Roku provides more affordable entertainment than expensive cable equipment and Satellite TV.
  • Roku relies on the medium of the Internet to connect to different servers and fetch your favorite channel.
  • Occasionally server has a downtime period due to outage or maintenance works. So server status is crucial to Disney Plus not working on Roku.
  • Bugs on Roku- Bugs and glitches are ever present in any application. Roku has it too. Suppose it’s been a long time since you last updated the Roku version. In that case, you’re facing the ‘Disney Plus not working.
  • Login issue- Disney Plus server is unable to verify your login credentials.
  • Internet speed status- Internet speed and bandwidth can also affect your recreation.
  • Roku relies on the Internet to connect with the servers. A spike in the Internet or issues with your WiFi router is another possibility that affects the loading of Disney Plus.
  • Corrupted files- The worst possibility of all, corrupt files. It may be Roku or Disney Plus that’s affected by corrupted files. It would help if you had a proper reboot to solve the issue in this situation.

Solutions For Disney Plus Not Working On Roku

Here’s how you can fix the Disney Plus not working on Roku.

  1. Check Disney Plus’s Server Status
  2. Try Watching Another Show
  3. Unplug Roku From The TV
  4. Check Internet Speed
  5. Restart or Power Cycle Your Wifi Router
  6. Restart The Roku Device
  7. Clear Roku Device’s Cache And Data
  8. Re-Login To Your Dinsey Plus Account
  9. Remove The Disney Plus Channel And Reinstall It
  10. Update Roku OS
  11. Check Roku Decvie Compatibility Issue
  12. Do A Factory Reset
  13. Report The Problem To Disney Plus

1. Check Disney Plus’s Server Status

As discussed earlier, in addition to Roku, WiFi, and TV, the server also plays an essential role in the ‘Disney Plus not working on Roku’ issue. So the first step in troubleshooting the above problem- check the status of the Disney Plus server.

You may diagnose your TV, the Roku device, or the WiFi router. But in the end, you find that Disney had a server downtime. 

So how to check the status of a server? It’s simple. Just follow Disney Plus Twitter handle, or you can visit their official website. 

Twitter handle of Downdetector

2. Try Watching Another Show

You may face the above problem when watching a particular show. In such situations, try selecting a random show or movie from the library and start playing it.

By doing this, you’re checking whether the entire Disney Plus platform is having issues or a particular movie or show.

If only one title or a group of titles has become unplayable, then contact the Disney support team and shed light on this issue.

And if every title is collectively facing the above problem, move on to the next fix.

3. Unplug Roku From The TV

Since you’re here, you have checked the server status and tried playing other titles. You’re now sure that the crux of the problem is from your end.

Start with the simplest troubleshooting step if you’re confused about where to begin the diagnostics and fix the problem.

For starters, start by unplugging the Roku device from your TV. You can also follow the advanced version of this step- power-cycling your TV, also known as ‘soft reset.’

  • Unplug everything. By everything, it means to unplug Roku from the wall socket, from the TV, TV power cable, etc.
  • Press and hold down the power button for at least 30 seconds.
  • Plug the wires & cables back into their respective sockets.
  • Turn the power supply on. 

Now check whether your Disney Plus started streaming again.

4. Check Internet Speed

Since Roku streams entertainment shows through the Internet connection, the speed of the Internet plays a vital role in whether you will receive an error.

Roku recommends 1.5 – 3 Mbps download speed for SD (Standard Definition) content, 3 – 9 Mbps for HD (High Definition) content, and 15 – 20 Mbps speed for 4K contents. 

  • Go to www.google.com
  • Search with the keyword ‘check internet speed.’
  • Click on a desired link from the search result page.  
  • Check the Internet Speed test result.
Check the speed of your Internet connection

If you want to stream HD content, the speed test result has to be 25 – 30 Mbps. Because when you use WiFi, the speed is cut by half. And on top of that, the speed is again cut in half when you use VPN.

Now, if Internet speed is responsible for ‘Disney Plus not working on Roku,’ you can try to follow the two tips below.

  • Upgrade your Internet Plan. 

You’ll have a slow Internet connection if you opt for low-priced broadband. Upgrade your plan to at least 100 or 200 Mbps Internet for a better streaming experience.

  • Replace your WiFi router with a new one.

Sometimes it may be your router that has aged or a low-quality product, and you’ll experience slowness. Buy a new router and replace the previous one. 

5. Restart Or Power Cycle Your Wifi Router

  • Turn off your wifi router.
  • Unplug all connected wires & cables.
  • Press & hold the power button of your router for at least 30 seconds.
  • Plug all the wires & cables back into their respective sockets.
  • Turn on the router.

Try launching a random title on the Disney Plus app and check whether the error has been fixed. If not, move on to the following method.

6. Restart The Roku Device

There are times when the Roku device starts abnormal behavior due to bugs and minor glitches. Restarting or rebooting your Roku device can effectively deal with most temporary technical glitches.

  • First, navigate to the Settings tab on your Roku device.
  • Go to the System tab and select System Restart.
Access the Roku Main Menu and select Settings from the left pane
Go to System tab and select System restart.
  • After your Roku device completes the reboot, play a random title and check whether the error message appears on the screen.

7. Clear Roku Device‘s Cache And Data

Clearing cookies and memory cache boost the performance of your Roku device, leading to faster loading and streaming of your favorite titles. 

So if your Roku device is facing trouble loading, try clearing out the memory space and check the result.

  • Navigate to the Main Menu of your Roku TV.
  • Now press the Home button on the remote consecutively five times.
  • Press the Up button.
  • Press the Rewind button twice (two times.)
  • Press the Fast Forward button twice.
Steps to clear app cache and data on Roku

8. Re-Login To Your Dinsey Plus Account

You sometimes face the ‘Disney Plus not working on Roku’ after a server downtime or maintenance period. Re-login refreshes & synchronizes the user data with the Disney Plus server.

  • Launch the Disney Plus app on your Roku TV.
  • Navigate to Settings.
  • Move the selection to the Log Out option at the end of the list.
  • Press Ok.
  • Wait for several minutes before logging in to your Disney Plus account.

9. Remove The Disney Plus Channel And Reinstall It

Uninstall the Disney Plus app will remove the corrupted files. Also, re-installation ensures that you’re installing the latest version of the Disney Plus app.

  • First, access the Streaming Channels tab on your Roku. Press the Home button on the remote and select the Streaming Channels option from the left pane.
Access the Streaming Channels tab from the Main Menu.
  • Search and select Disney Plus from the Channels list.
  • Press the Ok button, and select Remove Channel. 
Select the Disney Plus channel. Choose Remove Channel.

Wait for the uninstallation to complete. Restart your Roku device, then add/reinstall the Disney Plus channel from the Streaming Channels tab.

10. Update Roku OS

From the previous fixes, you can conclude that Disney Plus is ok and fully operational. Now try checking if the issue lies at Roku’s end.

  • Access the Main Menu by pressing the Home button on your Roku remote device.
  • Navigate to Settings-> System-> System Update.
Select Settings option from the Home Screen
Go to System tab
Select System Update from the System menu.
  • Choose the option Check Now.

Now Roku starts checking for any available update. Roku will download it if it is there, then installs it automatically. 

11. Check Roku Device Compatibility Issue

  • Navigate to the Home screen. Select the Settings option.
  • Go to System-> About.
  • Note down your Roku Device model number.
  • Now go to https://www.google.com and search ‘Disney Plus supports which Roku model.’

Below is a list of Disney Plus compatible Roku devices (sourced from the official Disney Plus website.)

  • Roku LT (2700X)
  • Roku 1, 2, 3, 4.
  • Roku Express, Express+
  • 4K Roku Premiere, Premiere+
  • 4K Roku Ultra, Ultra LT.
  • Roku Streaming Stick.
  • 4K Roku Streaming Stick+
  • 4K Roku Smart Speaker.

12. Do A Factory Reset

Factory Reset restores your Roku device to its default settings. A Factory Reset will eliminate all corrupted files and fix all major and minor glitches the Roku device faces.

  • Navigate to the Settings menu on the Home screen.
  • Go to System-> Advanced System Settings-> Factory Reset.
Navigate to Settings-> System-> Advanced System Settings.
Select Factory reset from the Advanced System Settings tab
  • There will be on-screen instructions on how to perform Factory Reset.
  • After the Reset is complete, reinstall the Disney Plus app.

13. Report The Problem To Disney Plus

Following the above troubleshooting tips, there is a 90% probability that you have fixed the ‘Disney Plus not working on Roku.’

However, there is a slight chance that Disney Plus may not get fixed. In this situation, you should contact the Disney Plus support team.

Go to the Disney Plus official website. Scroll down to the bottom of the page. Here you can find three different contact methods listed.

  • Live chat.
  • Call us.
  • Give feedback.

Choose the mode of communication and give a detailed report of your circumstance.


‘Disney Plus not working on Roku’ issue isn’t that big a problem, provided you know proper diagnostic and troubleshooting tricks.

Following the above troubleshooting tips, there is a high probability that you have successfully fixed the issue.

Frequently Asked Questions (FAQs)

Why Is My Disney Plus Not Working On Roku?

The status of the Disney Plus server (server downtime!), slow internet speed, login issue, corrupted files, bloated cache memory, and corrupted files will stop you from streaming the Disney Plus channel on Roku.

Why Is My Disney Plus App Not Loading?

It may be that your Roku device model isn’t compatible with Disney Plus. Check your Roku device’s model number and match it with the Disney Plus supported Roku device models list.

Why Is My Disney Plus Stuck On The Loading Screen?

Slow internet speed can affect the loading of Disney Plus shows on your Roku. Bloated cache memory can also affect Disney Plus and let the show stuck on the loading screen. Clear the cache and data and fix this issue.

How Do I Check My Roku Update?

Access the Main menu by pressing the Home button on the Roku remote. Go to Settings-> System-> System Update. Select the option Check Now and press Ok on the Roku remote. Roku will automatically start the download and installation process if an update is available.