Recently, Adobe has implemented the Adobe Genuine Software (AGS) Integrity Service more strictly. This service aims to periodically check if your Adobe programs are genuine or not, and hence, lessen piracy.
So, it periodically validates your pre-installed Adobe apps and will detect unauthorized ones and notifies the violators with the following message:
“You are not using genuine Adobe software” or something in a similar tone.
However, many users have reported having received this error despite having legitimate Adobe software installed in their computers.
This repetitive error message is quite irritating to users and we shall be discussing how to get rid of it in the sections below. Keep reading to find out how to permanently disable Adobe Genuine Software Integrity Service on your Windows 10 or Mac OS.
How to Disable Adobe Genuine Software Integrity Service on Windows 10?
There are a couple of ways you could try out and disable the Adobe Genuine Software Integrity Service on your Windows OS. Find them below:
1. Removing AGS Integrity Service Via “Services”
Step 1. Click on the magnifying glass icon beside the Windows Start icon or the Window icon itself might open the search bar (depends on the OS version you are using).
Step 2. Type in “services” in the search box.
Step 3. A window will come up showing you all the available services. Now, click on the “Standard” tab located at the bottom of the screen.
Step 4. Now, an alphabetical list of standard services will come up. Locate “Adobe genuine software integrity service” from the list.
Step 5. Right-click on it and the context menu will open up. Now, click on “Properties” from the menu list.
Step 6. A popup window will come up. Go to the General section and then under the Startup Type field, click on “Disable.”
Step 7. Now, click on “Apply” and then on “OK.”
Restart the system and open Adobe again to check if the fix worked or not.
2. Disabling Adobe Genuine Software Integrity Service Via Task Manager
Step 1. Launch the Task Manager. To do this, you can enter “Task Manager” in the search bar. Else, you can also open it by pressing Ctrl+Alt+Del.
Step 2. Click on the “Processes” tab and look for the “Adobe genuine software integrity service” process or .exe file.
Step 3. Right-click on the file and select “Open File Location” from the menu. A folder named AdobeGCIClient will open up that contains this service.
Step 4. Keep this folder open and switch back to the Task Manager. Right-click on the “Adobe genuine software integrity service” process.
Step 5. Click on “End Task” and then erase the AdobeGCIClient folder you kept open.
Now, restart your computer to check if the problem is gone. If not, that means the folder got recreated after you restarted your system. In this case, you need to rename the folder to something else and not remove Adobe genuine software integrity service.
3. Deleting Adobe Genuine Software Integrity Service Via Command Prompt
If the above method doesn’t work for your system, then try out the following steps to disable Adobe Genuine Software Integrity Service:
Step 1. Go to the Windows search box towards your screen’s bottom left.
Step 2. Enter “cmd” and click on “Run as administrator” when the Command Prompt search result appears.
Step 3. Now, type in the following command in the command console:
sc delete AGSService
Step 4. Press the Enter button.
Step 5. Now, go to the following folder address on your computer:
C:\Program Files(x86)\Common Files\Adobe\AdobeGCClient
And manually erase the “AdobeGCClient” folder.
If the above procedure doesn’t work, then type in the following command in the Command Prompt window:
sc delete AAMUpdater
This disables the Adobe updater startup utility. Now, manually erase the Adobe updater startup utility folder from the following location”
C:\Program Files(x86)\Common Files\Adobe\OOBE\PDApp\UWA.
4. Updating Registry To Remove AGS Integrity Service on Windows 10
As an extra step, you can also consider updating the Registry in your computer to ensure that the Adobe Genuine Software Integrity Service gets disabled. Here are the steps you need to follow to get this done:
Step 1. In the Start menu search box, type “Run” and open it.
Step 2. Now, enter “regedit” in the Run prompt search box and click on “OK.”
Step 3. The Registry Editor window opens up on your screen. Create a backup copy of the registry before you make any changes.
Step 4. Now, select the HKEY_CURRENT_USER Software MS Windows CurrentVersion.
Step 5. Then, right-click on the option that says, update manager.
Step 6. Click on the Delete button to have it removed.
Once the above steps are done, restart your system and check if the problem is gone or not.
How to Remove Adobe Genuine Software Integrity Service on Mac OS?
Step 1. Open the “Finder” app on your Mac system. You’ll find it located towards the bottom left of the screen.
Step 2. Click on the “Go” option from the navigation bar at the top.
Now, click on it and then, select the “Go to Folder” option from the dropdown menu and click on “Library.”
Step 3. You need to open the Library folder and in the latest updated Mac versions, you might not find it on the left. In this case, you need to open Finder and then on the “Go” tab type in ~/Library.
Step 4. Click on Application Support and then, select “Adobe” followed by “AdobeGCCClient.”
Step 5. Delete the AdobeGCCClient folder. Go to the Trash can and delete it from there too, which will permanently remove Adobe Genuine Software Integrity Service from your Mac system.
Note: If you can’t locate the AdobeGCCClient folder, you don’t have permission to access it. In this case, follow the alternate steps given below:
Step 1. First, change the permissions by right-clicking on the folder you want to remove and then on “Get Info”, followed by “Sharing and Permissions.”
Step 2. Search for “AdobeGCC” in the Finder tab after changing the folder permissions. Now, you can easily open the AdobeGCCService folder and delete everything it contains. However, please don’t delete the folder itself.
We hope you’ve successfully gotten rid of the Adobe Genuine Software Integrity Service with the help of the above guide. The main reason you might get repetitive notifications from this service is using outdated Adobe apps or non-genuine ones.
If you have followed the above steps correctly, the pop-up error message “Adobe software you are using is not genuine” should go away. Also, ensure you don’t ever install apps from questionable or unsafe sites because that could compromise your system.