‘Error while retrieving information from server DF-DFERH-01.’ If you have received this message, you’re not alone. There are plenty of solutions we have compiled for you on this list to fix the issue. What is DF-DFERH-01? Why does it appear? How to fix it? If you have questions like these, this is the ultimate guide.
The majority of android smartphones worldwide use Google’s Android System. They have incorporated Google Play Store App to scan your apps. The Play Store app keeps your apps up to date and allows you to find new ones. You probably received the error while attempting to download or update an app. As a result, you got the message for the DF-DFERH-01 Error.
Solutions For DF DFERH 01 Play Store Error
- Hard Reboot The Phone
- Check For The Updates
- Clear The Cache Files On Android Devices
- Manually Fix The PlayStore
- Try Resetting Google Account
- Enable The App & Google Play Services
- Check The ‘Run In Background’ Settings
- Uninstalling The Updates
Resolve DF-DFERH-01 Google Play Store Error
1. Hard Reboot The Phone
There’s an option for you to restart the Phone casually. You might have already tried it:
- Press the side power button (lock button) and select ‘Restart’ or ‘Power Off’ to reboot the Phone.
But, there’s also a hard reboot available for android devices. What does that mean? It allows the phone to clear cache to reset many temporary things, among other things. You can try it by:
- Press and hold the Power Button with the Volume Down key for a couple of seconds. You won’t have to select an option. It will automatically reboot your phone.
This step works miraculously in solving a lot of errors.
2. Check For The Updates
Of course, the error already pops up while checking for updates. It could also appear when you are trying to install an app. So, what can you do? Check and see if the Play Store itself has any new updates. Usually, the process is automatic. But in some cases, it might be set to manual. For instance, it is using mobile data and not wifi.
So you will have to update it manually:
- Launch Google Play Store on your phone.
- Click on your Account’s Icon in the top-right corner.
- Select Settings from the list of options. Then tap on ‘About’ to expand the list of options.
- You will see the ‘Update Play Store’ option there. Click on it. If there are any updates, it will download.
You might have to also check for Android Updates, not just the play store ones. For that, you will have to go to Settings and scroll down. You will find the About option and check for android updates there. If there are any, make sure to download them and see if this fixes the issue. If not, you can try the more in-depth solutions below.
3. Clear The Cache Files On Android Devices
Almost every app on your device has a dedicated cache folder. The cached files can help the apps load faster. They keep track of certain activities and performances. But, they can easily become the obstacle to your functionality. What does that mean?
The older the cache gets, the more files it will have. Thus, it will consume more space on your phone. More importantly, it can also hinder the app’s performance. If the cache has older files that don’t work with the current version, you will run into errors. There are two things that you have to do here:
- You will have to clear the cache for the Google Play Store and Google Services Framework.
- You will have to clear the app’s cache that caused the error to take place.
How do you clear the cache in an Android smartphone? It’s simple:
- Open the Settings on your Android Phone. You can scroll around and find the settings called ‘Apps.’ If you can’t find it, use the search option (usually in the top-right corner).
- Once you access the Apps, find the Google Play Store in the list. Tap on it, and you will come across various options. You could get a clear cache option there. If it isn’t there, it would be in the Storage options. Go there and find the Clear Cache button.
- In some phones, Google Play Store doesn’t appear in the Apps settings. For this case, you will have to find wherever Google Play Store is on your phone. Long-press on it, and it will open some options. Click on the ‘info’ icon. It is the small ‘i’ with a circle around it. This will open similar app options for you to access.
You can use these same steps to find Google Services Framework and the app causing problems. Follow the same steps to clear the cache and fix the issue. You can choose to restart the phone, but that’s not necessary.
4. Manually Fix The PlayStore
If you’ve tried to fix the app that was causing an error and didn’t receive results, try this step. In the above-given solution, you already tried clearing the cache, but that might not be enough. There are still some other manual controls for you to check out. These are:
- Force Stop an app.
- Clear the data of the app.
- Uninstall the app or the updates for the app.
For you to do these, we will start with the Google Play Store itself.
- Use the steps in the first solution to access App Settings and Google Play Store. Go to Settings> Apps> Apps > Select Google Play Store from the list if you don’t remember.
- Next, you will find the option to Force Stop the app at the bottom. Click on it. A prompt might appear. Click Yes or OK to continue.
- After that, go to the Storage option. There you will see the ‘Clear Cache’ and ‘Clear Data’ options at the bottom. Click on both of these to delete all the data.
- See if there is an option to Uninstall Google Play Store or its updates. If there isn’t, this is the best that you could do.
In some cases, the Play Store might not allow you to use these functions without permission. For that, you will have to access the Safe Mode of your Android phone.
To access the safe mode on your smartphone:
- Press and hold the power button (usually, it is the side-lock button). This will open the power controls for you.
- Now tap and hold onto the ‘Power Off’ button. In a couple of seconds, it will show you a new icon, ‘Safe Mode.’ Tap on it. This will reboot your device in safe mode.
- Now you can follow through with the instructions mentioned above in this solution.
Remember that clearing data and cache will lead you to re-log into the Play Store. It will also ask you for permissions again, among other things.
You can use this same step for any app that causes the error to trigger.
5. Try Resetting Google Account
The above two solutions are among the best options that you can have to solve the issues. It is rare if they won’t work for some reason. But that’s nothing to worry about. You still have plenty of solutions left. One of these is to log into the Google Account.
- Go to Settings again and find the Accounts option. You might have the ‘Manage Accounts’ option. Click on it. There you will find an option for Google Accounts. Click on it.
- Select the Google Account that is currently active on the phone. Go to the Menu and find the ‘Remove Your Account’ option. Tap on it.
- You might have to follow through with some options. After removing the account, restart your phone.
- Upon rebooting, the phone might automatically ask to sign in to the new account. If it doesn’t, go to the Account options and log into the new account.
This option will reset a couple of settings and fix any errors in the account communication.
6. Enable The App & Google Play Services
It might seem almost impossible, but there can be an error because of the disabled app. In other words, Google Play Store might be disabled. The Google Play Services might have been disabled as well. These can happen for a couple of reasons:
- You disabled them without knowing.
- Some malware, virus, ransomware, or spyware did it for you.
- You have not used Google Play Store or services in a good while. As a result, the latest android disabled them for you automatically.
Don’t worry. There are ways for you to re-enable the services efficiently. All you need to do is:
- Go to the Settings and Apps. Click on the three dots in the top-right corner and check Special Access. You can find the ‘Apps with usage access’ option there. Click on it and add Google Play Store and Play Services.
- If you can’t find it, go to Apps and find Google Play Store on the list. Click on it to access it, and on the bottom should be the ‘Enable’ button. Click on it.
- You can use the search tool available for the android settings.
See if any of these fixes the issue for you.
7. Check The ‘Run In Background’ Settings
The Google Play Store is one of the apps that need permission to work in the background. It works continually to keep you safe and check for updates, among many other things. So, if you don’t have the option enabled to run it in the background, you will run into problems. These problems range from update errors to crucial security breaches. So, make sure to check it:
- Once again, go to Settings > Apps > Google Play Store.
- Go into the Data settings. See if you have anything like ‘Restrict Background Data Usage’ active. If you do, make sure to toggle it off.
- Make sure also to check the Google Play Services and such.
8. Uninstalling The Updates
Yes, it is weird to see a solution to uninstall the updates. After all, almost every guide will tell you to install the updates. Keeping your Android OS and apps up to date is the best thing. This also applies to Google Play Store. But there could have been any of the following occurrences:
- The updates didn’t install correctly. As a result, you have corrupted updates or installations. This leads to the Google Play Store acting up.
- The latest updates are incompatible with your current Android OS. Maybe your system requirements don’t match. As a result, you’re running into problems.
- The latest update itself has glitches and errors. It might be posing problems for different apps you’re trying to install or update.
So, for these reasons, you can try to uninstall the updates. For that, you will have to:
- Access Google Play Store in App Settings.
- Click on the three dots for more options in the top-right corner.
- You will see the ‘Uninstall Updates’ option. Click on it. Follow through with the prompts.
Now you can run the updates and see if they are working. You can also reinstall the updates to see if Google Play Store and Services are working best.
Now you can go ahead and fix the annoying update-related error in Google Play Store. This marks almost every plausible solution available for the issue. If none of these work, you can still use the last resort of resetting your entire phone. For that, you will have to factory reset and backup the data.
But we hope that it doesn’t come down to that. We have worked diligently to bring you these fixes and hope they work for you.