Connection issues are common with most games, and COD Cold War is not an exception. Find a comprehensive list of solutions if you see the ‘Cannot connect to Call of Duty: call of duty cold war not connecting to online services.
What are the Causes of Call of Duty Cold War Online Connection Problems?
- Internet connection issues (slow speed or connection problems)
- The game server is down
- Antivirus or Firewall is blocking Cold War from accessing the internet
- Your game launcher or Cold War needs administrator privilege
- Outdated network adapter drivers
- Corrupted game files
- The DNS server is not responding
- Activision and Blizzard accounts aren’t linked
How To Solve If the call of duty cold war not connecting to online services?
These solutions are for Windows 7, 8, 10, and 11. But some of them may also apply to consoles such as Xbox and PlayStation.
- Check Your Game’s Server Status
- Reboot Your Computer
- Check Your Internet Connectivity and Restart Your Router
- Run Battle.net and COD Cold War as Administrator
- Allow Battle.net and Cold War Through the Firewall
- Update Your Network Adapter Drivers
- Disable Fullscreen Optimizations for COD Black Ops Cold War
- Link Your Blizzard and Activision Accounts
- Lower the User Account Control Settings on Windows
- Disable any Antivirus or Antimalware Installed on Your PC
- Sign in from the Windows User Account That Installed Battle.net and Cold War
- Use a Wired Internet Connection
- Scan and Repair Game Files
- Change the DNS Server
- Use a VPN Connection (or Disable Your VPN)
- Change the COD Cold War Server Region
- Contact Activision and Your ISP
1. Check Your Game’s Server Status
Sometimes the game server of COD Cold War is down for maintenance or down unexpectedly. In server issues, your connection to online services is impossible.
So, whenever you find Cold War online connection issues, immediately check out the Activision server status for COD Cold War. If it’s down, you can relax as the problem is not on your end, but you should troubleshoot the issue if the server is running fine.
- Go to the Activision server status page.
- Select COD Black Ops Cold War from the drop-down menu.
- Click refresh below the drop-down menu.
- Find the status of the server.
2. Reboot Your Computer
Some errors are temporary and are fixed with a restart. So, reboot your computer.
3. Check Your Internet Connectivity and Restart Your Router
Internet issues could be causing the Cold War connectivity error. For this, you should check out and perform a few things:
3.1 Restart Your Router or Modem
- Press the power button on your router to turn it off.
- After a minute, press the power button again to turn it on.
- Plug out the power cable of the router from the power outlet and plug it back in after a minute.
3.2 Test Your Internet Speed
You can download a file to check your internet speed. Alternatively, you can also use specialized internet speed testing applications or websites.
- Search on Google ‘Internet speed test’ and open a website on your web browser.
- Begin the speed testing process.
If the speed is slow, do these things:
- Stop any downloads or uploads.
- Disconnect unwanted devices from the router.
- Restart your computer and router.
- Disable VPN or proxy connection.
4. Run Battle.net and COD Cold War as AdministraSupposer
Suppose your game launcher or the game itself doesn’t have the required permissions to access the important files for running. In that case, you may encounter game crashes, lags, and internet connectivity issues.
To check if this is the cause of Cold War connection problems, run the game launcher (such as Battle.net or Steam) and the game as administrator.
- Right-click Battle.net or any other launcher on your desktop and select ‘Run as administrator.
- Open Battle.net and go to COD Black Ops Cold War. Choose ‘Options’ and select ‘Show in Explorer.
- Find BlackOpsColdWar.exe in the folder. Right-click it and select ‘Run as administrator.
If this method works, follow these steps always to run your launcher and game as an administrator:
- Right-click Battle.net and select properties.
- Go to the Compatibility tab.
- Checkmark the box next to ‘Run this program as an administrator.
- After this, open the launcher and go to Cold War. Go to Options > Show in Explorer.
- Right-click BlackOpsColdWar.exe and choose ‘Properties.’
- Navigate to the ‘Compatibility’ tab and tick the ‘Run this program as an administrator.
5. Allow Battle.net and Cold War Through the Firewall
A firewall protects your computer from attacks by blocking unauthorized applications from accessing the internet. But if your Cold War or your game launcher doesn’t have Firewall clearance, they won’t get internet access, and in turn, you’ll encounter the Cold War not connecting to online services problem. So, allow them through Firewall. We’ll show you the steps for Windows Defender Firewall:
- Open the Start menu, type ‘Windows Firewall,’ and select the app.
- Windows Security will open. Choose ‘Allow an app through Firewall.’
- On the next screen, click ‘Change settings,’ tick the boxes next to Battle.net and Cold War, and click OK.
If you can’t find the launcher and the game in the list, perform these steps:
- Open Firewall > Allow an app through Firewall.
- Click ‘Change settings,’ select ‘Allow another app,’ browse and open Battle.net.
- Now, you’ll see Battle.net in the list. Checkmark the box next to it.
- Select OK.
- Perform the same steps for your COD Cold War exe file.
6. Update Your Network Adapter Drivers
Out of date network drivers may result in internet issues. And with internet problems, your connection to Call of Duty online services won’t be stable, or your computer may not connect to the game’s server.
- Click Start, type ‘Device Manager, and open Device Manager.
- Select ‘Network Adapters.’
- Right-click your network adapter and choose ‘Update driver.’ (If there are many adapters, perform these steps one by one for every adapter.)
- A wizard will open. Choose ‘Search automatically for drivers.’
- It’ll search for drivers online and install them.
7. Disable Fullscreen Optimizations for COD Black Ops Cold War
Fullscreen Optimization is a feature on Windows that’s enabled by default for videos and games. It usually enhances the experience by allocating more CPU and RAM to the process (video or game). If you’re seeing Cold War issues like crashes or connection problems, disable Fullscreen Optimization.
- Right-click your game launcher and choose properties.
- Go to the ‘Compatibility’ tab.
- Checkmark the box ‘Disable fullscreen optimizations.
- Click Apply and OK.
- After this, go to the COD Cold War installation folder, find the exe file, and perform the same steps as above.
8. Link Your Blizzard and Activision Accounts
This method is especially useful for users who are using Battle.net for playing COD Cold War. If you link your Blizzard account to your Activision account, the ‘cannot connect to online services’ issue can be resolved. Follow these steps:
- Open your web browser and go to Activision.
- Click ‘Login.’
- Enter your details and log in.
- Now, click ‘Profile’ located at the top right corner of the main screen.
- Choose ‘Account Linking’ from the side panel.
- Pick ‘Link With Battle.net Account.’
- Choose ‘Continue’.
- Enter your Blizzard details to complete the linking process.
If you’ve already linked your Activision and Blizzard accounts and are experiencing the Cold War online services connection problem, unlink your account and then link them again.
9. Lower the User Account Control Settings on Windows
The User Account Control is a security feature on Windows. It ensures that only authorized users make changes to your computer. When at default settings, it asks administrator permission whenever an app makes changes to the computer.
- On tTypeC’, an select ‘Change User Account Control settings’.
- The bar from the 2nd level to the bottom level on the Start menu.
- Click OK.
After this, run your game launcher and the game as an administrator (Method 4).
Important: If this doesn’t work for you, make sure to go back and turn on UAC settings again:
- Drag the bar from the bottom to the top or second-highest levels.
10. Disable any Antivirus or Antimalware Installed on Your PC
Security programs like Antiviruses and Antimalware protect your computer from viruses and malware. But they sometimes detect harmless programs like your game launcher or game as security threats.
In this case, you either won’t be able to run the game, or you’ll experience internet connectivity issues for the game. So, disable your security program and run your game again. We’ll show the steps for Microsoft Defender Antivirus:
- Click the Start menu, type ‘Windows Security,’ and open the app.
- Select ‘Virus & threat protection’.
- Under ‘Virus & threat protection settings’, click ‘Manage Settings’.
- Switch the toggle for ‘Real-time protection’ to off.
If this doesn’t fix the problem, turn on the virus protection.
11. Sign in from the Windows User Account That Installed Battle.net and Cold War
Some users reported that this method fixed the problem of Cold War internet connectivity errors. Some files may be only saved on the user account that installed the application, so try running the game and connecting to Cold War servers from the user account that installed the game.
12. Use a Wired Internet Connection
If the ‘Cold War not connecting to online services’ error is due to your internet connection or if the reason is unknown, use a wired internet connection and try again. Because wired connections are always more reliable than wireless connections.
If you’re using Wi-Fi, perform these steps:
- Disconnect your computer and other devices from the Wi-Fi.
- Get an ethernet cable and plug in one end to the router’s ethernet port and the other to your computer’s.
13. Scan and Repair Game Files
Computed game files bring many issues like lags, crashes, and online services connection problems. To make sure your game files are fine, perform these steps for the Steam desktop client:
- Open Steam and go to ‘Library.’
- Right-click your game and choose ‘Properties.’
- Now, go to the ‘Local Files’ tab.
- Select ‘Verify integrity of game files.
- This may take a few minutes to check the game files.
To scan and repair game files on Battle.net, follow below:
- Open Battle.net desktop app.
- From Games, open Call of Duty: BOCW.
- Go to Options and select ‘Scan and Repair.’
- Wait while the app checks the game files.
14. Change the DNS Server
DNS (Domain Name System) translates the easy-to-understand names of websites into numbers for the computers and servers to understand. If your PC is using a DNS server that is slow or not responding, you may experience internet issues.
It’s also possible that you can browse the internet but can’t connect Cold War to its online services, and the culprit would be the DNS server. So, to check if this is the issue, we’ll change the DNS server. Find the steps below:
- Click the Wi-Fi or internet icon on your taskbar (notification area) and select ‘Network & Internet Settings.’
- Scroll down and pick ‘Network and Sharing Center.
- WhenClickange adapter settings’ from the side panel.
- When the new window opens-click the network adapter that you’re using for internet connectivity and choose ‘Properties.’
- Click ‘Internet Protocol Version 4’ and then select ‘Properties’ on the next window.
- Select the option ‘Use the following DNS server addresses and type these two addresses in the two boxes, one each. 220.127.116.11 and 18.104.22.168
- Click OK.
- Restart your computer and try connecting Cold War to online services.
15. Use a VPN Connection (or Disable Your VPN)
VPN connections change your IP address and help you access or unblock your computer from regional restrictions imposed by your ISP. If Activision is blocked in your region or your ISP throttles internet speed when users from your region connect, you should try using a VPN connection.
There are many VPN providers; unfortunately, most are paid. But if you try, you may also find some free ones.
- Open your web browser and search on Google’s free VPN software.
- Read the free VPN lists and try a few to find the best one for you.
- Enable the VPN and try connecting to Cold War servers.
On the flip side, sometimes, VPN connections unexpectedly interrupt some connections. Because of this, you’d be connected to the internet, and all other websites would be working fine, but one site (in this case, Cold War servers) won’t work.
It’s common on computers that have VPNs installed. So, if you’re already using a VPN and seeing the Cold War connection issues, disable or uninstall the VPN.
- Click the Start menu, type ‘Add or remove programs, and open the app.
- Find your VPN in the list of apps.
- Click the VPN and select ‘Uninstall.’
- Restart your computer.
16. Change the COD Cold War Server Region
Call of Duty Black Ops Cold War has multiple server regions for reducing high traffic on a single server. Sometimes, the server you’re connected to isn’t responding, so you’re seeing the ‘cannot connect to online services’ error. If you change your server region, you may be able to connect if the problem is with one server only.
- Open Battle.net desktop client and go to Call of Duty: BOCW.
- Under the Region section, click the small globe icon.
- It’ll open a small list of servers. Choose a different server.
- Restart the application.
17. Contact Activision and Your ISP
The issue could be more complicated if the above method couldn’t fix the Cold War internet connectivity problem. You should contact Activision and report the issue. This is helpful in two ways. Firstly, the issue will become known to Activision. Secondly, an expert or representative may help you fix this problem.
Moreover, if your internet connection is not working as it should or your ISP blocks connections to game servers, contact your internet service provider to learn more about it or increase your internet speed.
Call of Duty Black Ops Cold War not connecting to the internet problem is common, and there are many solutions that you can apply. If everything fails, then contact Activision.