BSAE WebInterface displays HTTP Status 404 – /bsae/null

BSAE WebInterface displays the following error message after a user logs in:

HTTP Status 404 – /bsae/null

type Status report

message /bsae/null

description The requested resource (/bsae/null) is not available.

No reporting functionality is available, although the Administration tab works properly.

This is usually caused by the BO Cms not running on the BSAE core. The logfile /var/log/opsware/omdb/server.log can be consulted for further information:

ERROR [STDERR] com.crystaldecisions.enterprise.ocaframework.OCAFrameworkException$NotFoundInDirectory: Server bsae01.hostname.com:6400 not found or server may be down (FWM 01003)

cause:java.net.ConnectException: Connection refused

detail:Server bsae01.hostname.com:6400 not found or server may be down (FWM 01003) Connection refused

1. It may be BO Cms is indeed stopped. If this is the case, it needs to be started:

/etc/init.d/bsae-bo start

2. A second issue can be BO Cms is unable to start due to some other causes. In this case, /var/log/messages needs to be consulted as it will contain the exact error. Is most of the cases this is due to an incorrect password for the Oracle user bo_admin:

Oct 7 10:28:58 bsae01 boe_cmsd[32020]: The root server reported an error Initialization Failure. (Reason: BusinessObjects Enterprise CMS: Unable to connect to the CMS system database ""cmdb"". Reason: ORA-01017: invalid username/password; logon denied BusinessObjects Enterprise CMS: Unable to connect to the CMS system database ""cmdb"". Reason: ORA-01017: invalid username/password; logon denied CDatabase::Open failure. ).

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