7 Common Avast VPN Problems With Solutions

The growing demand for secure and anonymous network connections provides an upward trend in the number of VPN(Virtual Private Network) users. And among the list of top VPN service providers, the name of Avast SecureLine VPN also has its own place. This is a subscription-based VPN service and is available on multiple platforms including Windows, Mac, Android, and iOS.

Avast VPN is among the best in terms of Security and Privacy. But there are many reports indicating many common problems that users face including but limited to avast VPN not working, unsuccessful connection, SecureLine service not responding, and server hiccup.

This article is written keeping in mind the various problems that have been reported by users, categorizing them by the nature of the problem. Also, targeted solutions are provided to counter these problems.

Common Problems Faced By Avast SecureLine VPN Users

Here’s the list that categorizes Avast VPN Problems according to the nature of the problem that users have faced or may face.

  1. Avast Secureline VPN No Internet Connection
  2. Secureline VPN Connection Failed: Sorry it is not possible to establish a connection
  3. Avast SecureLine VPN Disconnected
  4. Connection Error: Sorry the SecureLine server has refused your license file 
  5. Sorry, Avast SecureLine Service is not responding
  6. The Avast VPN Won’t Turn ON
  7. Avast VPN Not Working: Sorry, We’re Are Experiencing A Server Hiccup

How to Fix “Avast SecureLine VPN Not Working” Problems?

Now that you have some knowledge of the problems that you have faced or may face when you use Avast SecureLine VPN. Keep on reading the article and try the particular solution(s) to fix theAvast SecureLine VPN Not Working problem that you are facing.

Problem No 1: Avast Secureline VPN No Internet Connection

Solution 1: Check The Internet Connection Status

Step 1- Disconnect from Avast SecureLine VPN.

Step 2- Open your web browser and navigate to some websites and check the connection status.

If you find that there is a fault in Internet connectivity then proceed to execute the following steps.

Step 3- Press Windows + X to open the Power Menu and click on the Control Panel option.

Step 4- On the top right side of the Control Panel screen click on the “View by” scroll-down list and select the “Large icons” option.

Step 5- Now click on the “Troubleshoot” option, then click on “View all” located on the left pane.

Step 6- Right-click on the Internet Connections option and select “Run as administrator”.

Step 7- Click on Next. And when the troubleshooter detects the problem, select the “Troubleshoot my connection to the Internet” option.

Troubleshooting Internet Connections

Solution 2: Close other VPN services 

There are some users that have applied multiple VPN Services/connections to a single PC. And there is a possibility of interference between different VPN connection lines and that’s what’s keeping your Avast SecureLine VPN from successfully connecting to the Internet.

The solution to this problem is, disconnect or disable other VPN connections other than the Avast SecureLine VPN services. Make sure there are no other VPN services running in the background. Open the Task Manager on your Windows PC and End Task the processes related to VPN services except for Avast.

Solution 3: Clean Boot windows 

The idea of clean booting your Windows PC is to observe if there are any conflicting programs and services(third-party) that specifically target the Avast SecureLine VPN internet connection.

Step 1- Save your data and unfinished work and launch the Run dialog box.

Step 2- Enter “msconfig”, then press the Enter key.

Open the System Configuration using Run dialog box

Step 3- Now you have to check all options under “Selective Startup” in the General tab. These options are “Load system services’, “Load startup items” and “Use original boot configuration”.

Selective Startup in System Configuration

Step 4- Go to the Services tab and click on the option “Hide all Microsoft services”. This action will display all non-Microsoft services currently running on your PC.

Step 5- Click on the “Disable all” option. This will disable all extra services.

Disable all non-Microsoft services and programs

Step 6- Now click on Apply and then on Ok. Restart your when the system prompts you so that the changes made can be applied.

After restart, check the status of Avast SecureLine VPN, observe if the connectivity error has been resolved. This solution works flawlessly as the system is running in its original condition and there are no services or programs that can interfere with the operation of VPN services.

Problem No 2: “Secureline VPN Connection Failed: Sorry it is not possible to establish a connection”

Solution 1: Restart your Windows PC

Restarting PCs is a universal solution that can be applied to the majority of minor technical errors. And this solution is also applicable to problems “SecureLine VPN Connection Failed” or “Avast SecureLine VPN Not Working.

Many times due to small glitches and bugs that cause numerous issues and errors. Restarting will clear the cache built-up in your PCs’ Random Access Memory(RAM) and make your computer run at full capacity.

After restart, you should try to establish a connection to the Avast SecureLine VPN server and check if the error has been resolved. If not, then you should try the next solution 

Solution 2: “Maximum Connection Reached”: Check for multiple connections

A single Avast SecureLine VPN License allows multiple device connections ranging from one to as many as five devices simultaneously. Now if you are using, say 4rth or 6th device then you will receive a notification stating “maximum connections reached” and this leads to “sorry it is not possible to establish a connection”.

To resolve this issue, try to disconnect or block one or many devices from using the same licensed connection. This solution may work for you, but if it doesn’t work then you now have the last possible solution- Reinstall Avast SecureLine.

Solution 3: Disable Windows Firewall Feature

Windows Defender Firewall can also interrupt the VPN connection, so disabling the Firewall feature can work perfectly to solve this problem. To do so follow the given step-by-step process.

Step 1- Open the Control Panel.

Step 2- Navigate to System and Security-> Windows Firewall.

Turn off the Windows Defender Firewall to fix "Avast SecureLine VPN not working" issue

Step 3- Click on the “Turn Windows Firewall On or Off” located on the left pane.

Turn off the Windows Defender Firewall to fix "Avast SecureLine VPN not working" issue

Step 4- Left-click on the option “Turn off Windows Firewall(not recommended)”, then click on Ok.

Turn off the Windows Defender Firewall to fix "Avast SecureLine VPN not working" issue

Step 5- Restart your PC and check if the problem is resolved.

Solution 4: Check the Avast VPN Subscription Status

You will face the “ Sorry, it is not possible to establish a connection” problem if your subscription period is over. So, check the status of your VPN subscription and if you have crossed the time period of your subscription, then you can either opt for a service extension or change to a new VPN service.

You can perform other solutions such as “Choose different Avast VPN Server Location”, “Turn off third-party antivirus” etc before proceeding with Solution 5: Re-install Avast SecureLine VPN. The guide to the mentioned solutions can be found by scrolling down the article.

Login to your Avast Account to check the status of your VPN Subscription

Solution 5: Reinstall Avast SecureLine VPN

Step 1- Open the Windows Control Panel.

Step 2- Navigate to Programs-> Uninstall a program.

Step 3- Right-click on Avast SecureLine VPN and select the “Uninstall” option.

Step 4- Click on Yes when asked for confirmation to proceed with the uninstallation process.

Step 5- After uninstallation is completed, restart your computer.

Step 6- Reinstall Avast SecureLine VPN.

Note- Simply uninstalling using Windows default uninstaller service will not completely erase files related to the said program. Data such as Registry and junk files will remain on your system. Use a third-party uninstaller to completely remove a program along with its associated data.

Problem No 3: Avast SecureLine VPN Disconnected

SecureLine VPN Connection failed warning

The most possible reason why you have faced this problem is the Internet connection issue. If your connection to the Internet is not working properly or it is in an unstable state, then you will face a “VPN Disconnected” error.

To solve this problem you can use the solutions that are written for “Problem No 1: Avast Secureline VPN No Internet Connection”. The solutions to these two problems are common and you can simply refer to them by scrolling up this webpage.

Problem No 4: “Connection Error: Sorry the SecureLine server has refused your license file”

"Connection Error: Sorry the SecureLine server has refused your license file" error message

You will face this error warning when you have violated the terms of the End User License Agreement. So when you try to use a VPN service, the Avast server will deny the connection request.

Only by contacting the Avast Support Team and negotiating with them can solve your plight. Navigate to Account-> contact the Avast Support Center.

Problem No 5: “Sorry, Avast SecureLine Service is not responding”

"SecureLine server is not responding" error message

This is another annoying problem that users face. The Avast VPN server does not respond to your connection request can be caused by excessive interference by third-party Antivirus software installed on your computer. Also, there are occasions when a particular server location has too much traffic and there is no extra space to accommodate your connection.

Now the solutions that can solve this problem ranges from disabling or removing third-party applications, trying to change the usual VPN server address to another, etc.

You can refer to Solution 1 and Solution 3 of Problem No 7: “Avast VPN Not Working: Sorry, We Are Experiencing A Server Hiccup” written below.

Problem No 6: The Avast VPN Won’t Turn ON

Technically speaking, the chance to face this problem “Avast VPN won’t Turn On” is the lowest. Only when Avast SecureLine VPN is not properly installed or some of the installed files have been damaged, will this problem arise.

Reinstalling the Avast SecureLine VPN can effectively deal with VPN problems. The solution can be found by scrolling up to Problem No 2: “Secureline VPN Connection Failed: Sorry it is not possible to establish a connection”.

Problem No 7: “Avast VPN Not Working: Sorry, We’re Are Experiencing A Server Hiccup”

Avast VPN Problems: "Something went wrong, we are experiencing a server hiccup,  please choose another location"

Due to steady growth in the number of VPN(Virtual Private Network) users, the concentration of users per server is also increasing resulting in situations where a server has to bear huge traffic. So you will face this “Server hiccup” problem when you try to connect to a server that has reached it’s limit bearing capacity.

Other reasons that may also lead to this error include interference caused by Windows Defender Firewall, third-party antivirus programs, etc. Changing the connection request to another server or server, disabling the Firewall, and installing third-party Antivirus software can perfectly solve this problem.

Solution 1: Change the VPN Server Location

Step 1- Open the VPN application. Click on the Privacy option located on the left pane of the screen.

Step 2- Now click on the “Change Location” option.

Step 3- Select an alternative location that you haven’t chosen before.

Step 4- Save the Changes. Exit the VPN Application then restart your Windows PC.

Solution 2- Disable the Windows Defender Firewall

If your Windows Defender Firewall has been enabled then there is a possibility that it will interfere with the operation of the Avast SecureLine VPN Service. To resolve this type of issue, it is recommended to disable the Windows Defender Firewall and you may find that your VPN service has started working again.

Step 1- Open Control Panel and navigate to System and Security-> Windows Firewall. Alternatively, you can type “firewall.cpl” in the Run dialog box and press the Enter key.

Step 2- Click on the option “Turn Windows Defender Firewall On or Off” located on the screen left pane.

Step 3- Click on the “Turn off Windows Defender Firewall(not recommended)” option, then hit Ok.

Step 4- Restart your computer. Check if the issue has been resolved. If not, then move on to the next solution.

Solution 3: Disable/Turn Off Third-Party Antivirus Software

If you find that there is no change in the status of the Avast SecureLine VPN problem after you have executed the previous solution, then you should follow this one- Disable your third-party antivirus tool.

Antivirus programs may conflict with your VPN services operation. Then try to disable the installed Antivirus and check if the VPN connection has been established and working properly.

Frequently Asked Questions(FAQs)

Is Avast VPN reliable?

Avast VPN ranking 17 out of 78 total VPN service providers is fast, secure and compatible with multiple platforms not limited to Windows and Mac systems. In terms of speed and privacy, it has made its place in the top 10 ranking list. The features provided by this service include no logs policy, 256-bit AES encryption, choose from OverVPN, IPSec and IKEv2 protocols, Adware/malware free, etc. The only downside is that Avast VPN doesn’t stream Netflix. Overall, it is a reliable VPN Service provider.

How do I fix my Avast SecureLine VPN?

You need to perform targeted fixes to different Avast SecureLine VPN. for example if you face the “Avast VPN No Internet connection” error or “Avast VPN Disconnected” error, then you need to perform the solutions such as checking the internet connection status, disabling the Firewall service and other antivirus programs, performing a clean boot on your computer, etc. 

Why is Avast VPN so slow?

The reasons why Avast VPN is slow includes congested servers(i.e server is bearing huge traffic due to an excessive number of connected users); the decline of basic Internet speed; mismatched connection protocols(use OverVPN in place of IPSec and IEKv2 for mobile VPN connection); interference from background app, etc.