A majority of the time, users are often seen complaining about the issue of not being able to load a higher version of a video.
Moreover, this issue is something that most iPhone users come across. An error occurred while loading a higher quality version of this video.
This issue is mostly seen in various videos, be they short or long. Due to the same reason, you will also be unable to view the video. There could be several reasons for this sort of issue to crop up.
Why is it showing an unable to load videos error?
There can be several reasons why you are facing this particular issue. Sometimes, due to limited space in your storage or iCloud, you may not be able to load videos.
However, the other times, it could either be just a bug in the device or the video itself.
The other times it could also be due to an unstable network connection, which prevents you from loading the highest-quality version of the video. However, here are some ways that you can fix the issue.
How to fix An error occurred while loading a higher quality version of this video
- Check your phone’s storage
- Restart your phone
- Update your phone
- Check your network settings
- Disable Data Saver
- Turn on and off your iCloud Photos
- Disable Favourite for Video
1. Check your phone’s storage
If you have gotten the message of an error that occurred while trying to load a higher version of a video, there is a high possibility that it is because of a lack of storage on your device. Whether you are on your iPhone or iPad, here are some ways that you can check it.
- Go to settings and click on General
- Select iPhone or iPad storage.
Once you are led to this page, you will be able to see how much storage you have. Additionally, you can free up the space by deleting your files or a few backups, which generally take up more space.
2. Restart your phone
Certain issues can be resolved by restarting your iPhone, as certain glitches could also be one of the reasons why you are facing this issue. Furthermore, this is one of the simplest ways to resolve several issues with your phone.
You must long-press both the volume and power buttons on the side of the phone until you see the “slide to power off” option. You can turn it off by sliding to the right and waiting a few minutes. Then, while the power is turned on, long-press the power button.
3. Update your phone
Updating the software to resolve this issue might help you since new updates resolve malware and connection security issues. As a result, updating your iPhone is an essential part of cybersecurity protection.
Additionally, it also fixes all the bugs and glitches that your current software might have. You can try loading your videos again, once you have updated your device. However, if your device is already up to date, you can use other methods.
4. Check your network settings
You can also quickly check your network settings and make sure that you are connected to the internet. You can go to Settings and check whether your device is connected to the wifi or mobile data.
A majority of the time, when you are not able to load high-quality videos, it could be because of unstable network connections.
5. Disable data saver
You can also disable your low data mode since it can impose certain restrictions on the network.
Hence, you can disable the data savers both on Wifi and Cellular. Toggle the Low Data Mode to turn it off from your settings.
6. Turn on and off your iCloud Photos
Turn on and off your iCloud photos so that you can download your photos or videos in a higher resolution. For this, you will have to search Photos in settings and Click on Turn off iCloud Photos.
After doing this, you can also download the videos and photos to confirm the same. Wait for a couple of seconds and then turn it on again.
7. Disable favourite for video
Yet another simple way of fixing the issue of your iPhone not being able to load the video is by saving it to your favourites and then removing it. You can toggle it on and then off again, after a few seconds.
This will save your video in the Favourites video and then remove it. Go to your gallery and check whether you can play the video without an error.
Conclusion
Usually, when you try to play a higher quality video on ios, you will not face any issues. However, when you are trying to play the video from the photos app, you might come across an error message.
You may not be able to play the higher-quality version of this photo. When you face this issue, you might want to optimize iPhone storage or go through the process of a software update to resolve the same.
However, checking the wi-fi connection and cloud servers might help you address the issue and load high-quality photos and videos.
